SUMMARY:

• 6 years of progressive IT experience in Salesforce.com Administration and Development using Force.com platform.
• Extensive experience of Requirement Management, Development and Quality control of Enterprise applications.
• Experienced in developing Visual Force pages using Custom Controllers, Controller extension and Javascript frameworks like JQuery.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Extensive experience in data migration and integration using Data Loader.
• Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master - detail relationships.
• Extensive experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Experience in migrating data from legacy systems to Salesforce using Apex Data Loader.
• Hands on experience with Apex Language, Apex Trigger, Apex Class, Apex Test Methods, Apex Web Service, Visualforce Pages, Visualforce Components & Controllers.
• Implemented Security and Sharing Rules at object, field, and record level for different users at different levels.
• Configured and maintained user security permissions in compliance with organizational needs.
• Proficiency in Object Oriented Languages like C++, Java, J2EE, JSP, Servlets and other Java technologies.
• Experience in web technologies like HTML, XML, CSS, JavaScript, WSDL, and SOAP.
• Experience in databases such as SQL Server, Oracle and MySQL.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.

TECHNICAL SKILLS:

Salesforce: Salesforce CRM, Apex, Visual force, Email Template, Formula, Validation Rules, Apex trigger, Apex Web Services, SOQL, SOSL, Workflow & Approvals

Salesforce Tools: Eclipse, Force.com IDE, Migration Tool, Apache Ant, Force.com Explorer, Force.com DataLoader, Force.com, Force.com Platform (Sandbox and Production ), Apex Data Loader

Programming: Apex, PHP, Java

Web Technologies: HTML, CSS, JavaScript, jQuery, Xml, Ajax, Soap, WSDL

Database: Oracle, SQL Server, MySQL

Operating System: Windows, Mac OS, Unix

Other Tools: MS Visio, Rational Rose, MS-Office

PROFESSIONAL EXPERIENCE:

Confidential, CA

Salesforce Developer/ Admin

Responsibilities:

• Develop and customize, the Salesforce.com Sales, Service and Marketing applications to map to Confidential ’s business process.
• Follow Scrum development methodology to iteratively develop and release new changes into the Salesforce.com Application.
• Establish real time integration of Salesforce.com with the existing on-premise and cloud applications using the SOAP and REST based Web Services.
• Designing custom user-interface using Visualforce pages along with HTML, CSS, JavaScript and writing custom classes to support these pages in Salesforce.
• Writing Triggers to support custom business logic beyond Salesforce standard workflow rules and validation rules.
• Work with development tools like Force.com IDE, Eclipse, Salesforce Developer Console, and data management tools such as Apex Data Loader and Excel Connector on demand.
• Maintain code versions in the centralized code repository of the Perforce Version Control Software.
• Move changes and newly developed objects, fields, pages, classes and triggers to staging environment using tools such as ANT, Eclipse and Salesforce change sets.
• Write test classes including positive as well as negative scenarios to ensure the written classes and triggers have high code coverage and are properly tested programmatically.
• Create and manage custom fields, page layouts, Visualforce pages, triggers, search layouts, record types, workflows, approval processes and validation rules.
• Train the end users on the newly developed functionalities and provide production support for any issues.
• Create various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce and configured various Reports and for different user profiles.
• Provide post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining uses profiles and privileges.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Force.com IDE, Salesforce Developer Console, Apex Language, Triggers, Visual Force Pages, Components and Controller, Html, Css, JavaScript, Eclipse IDE Plug-in, Ant, Data Loader, Soap, Rest.

Confidential, CA

Salesforce Developer/ Admin

Responsibilities:

• Responsible for gathering requirements from key users.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Designed, and developed Apex Classes, Controllers and Controller extensions for various functional needs in the application.
• Implemented Customer portal based on user stories and customized as per business requirements.
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Implemented app-exchange applications.
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Used Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL an SOQL queries, Locking statements, Transactional control and Exception statements to invoke Apex triggers
• Used Batch Apex to build an archiving solution that ran on a nightly basis, looking for records past a certain date and added them to the archive.
• Worked with Ajax toolkit to invoke Apex through anonymous blocks and Public web service methods.
• Worked with Anonymous Blocks that could be compiled and executed using System Log Console, Force.com IDE and Web Services API call.
• Worked with components, functions and global variables to embed links to default actions for creating new Accounts, Contacts and other standard objects.
• Worked with Global variables and expression language syntax to manipulate data types for conditionally executing operations
• Worked with Methods to insert and update records without re-directing users to a new record.
• Worked with Standard Controllers and record identifiers to implement automatic record retrieval and display/update a record's data, bind input fields to new records, display warning and error messages, create links for form processing, place command buttons and create custom messages, implement nested Visualforce pages.
• Worked with Visualforce components to customize captions, headers and footers of a table and to embed a standard list view of an object's records.
• Worked with Visualforce List Controllers to act on a set of records with pagination and iterate over a list of records to produce output in a list.
• Worked with Visualforce Style sheets and Static Resources to augment all standard styling on a Visualforce page and utilize un-stylized text output to gain full control when iterating over lists of data.
• Laid the groundwork for the Force.com platform by creating custom objects, fields, tabs and filled object data using Data Loader.
• Modified simple workflows to in corporate Email Alerts and Field Updates.
• Scheduled retrieval of report data to be used with Analytic Snapshots.
• Worked with Formula fields for calculation, related object display, integration and data realization.
• Worked with Organization Wide Defaults, Role Hierarchies, Sharing Rules and Manual Sharing to implement Record-based sharing.
• Worked with Profiles and Administrative permissions to grant/deny users access to platform features.
• Worked with setup Audit Trail to gather information about client usage.

Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, S-Controls, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment.

Confidential

Salesforce Developer

Responsibilities:

• Performed the roles of Salesforce.com Consultant and Administrator in the organization.
• Interacted with various business user groups for gathering the requirements for CRM implementation.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Dashboards and Reports.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Designed, developed and deployed Apex Classes and Apex Triggers using Force.com developer toolkit for various functional needs in the application.
• Created two record types of sales teams called store teams and trade sales team and designed with their respective custom fields.
• Developed integrated retail portal by implementing Web-to-lead functionality to enable store teams to forward trade customer leads to the trade sales team in real-time.
• Developed workflow rules, work flow tasks, emails and alerts to track customer related tasks and activities.
• Created different kinds of custom reports to summarize the performance of individual stores and sales teams
• Designed various types HTML Email templates for auto response to customers.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
• Customized the Dashboards to track the productivity for business centers and their sales teams.
• Held monthly training classes for sales team on Sales Force CRM.

Environment: Salesforce.com, Visualforce, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflows, Rules, Data loader, SOQL, SOSL, Apex.

Confidential

Salesforce Developer

Responsibilities:

• Worked with the user group for gathering requirements throughout the planning and implementation.
• Involved in SFDC application support for end users.
• Developed Work flow rules, Time Dependent Action Triggers, email templates to implement the business logic.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages
• Configured Role based Authorization on Object/Field Level.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Designed and developed Apex Classes, Controller Classes, Apex Triggers and Visual Force Pages for this application
• Experience in using Eclipse IDE.
• Providing ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, Triggers. Integrate of Application (OE modules) with Salesforce.com with using SOAP Client.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.