SUMMARY:

• 8 years of professional IT experience and 5 years of experience in Salesforce.com CRM platform using Visual force, Apex and Java Technologies as Developer and administrator.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Experienced in developing business logic for Salesforce.com using Force.com Apex triggers and Apex classes.
• Strong in creating various Page Layouts profiles and configured the User permissions based on the organizational hierarchy.
• Experience creating custom objects and integrating existing desktop and web apps with legacy mainframe systems.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Experience with interface between salesforce and various applications.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
• Extensive knowledge of Salesforce.com implementation cycle in Sales, Marketing, Service and support modules.
• Skilled in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns as per client’s need.
• Experience in data migration from ACT, Excel, MS outlook and Legacy Systems using Data Loader, Import Wizard, Informatica on Demand, Pervasive Data Integrator.
• Expert in generating and analyzing custom reports and dashboard for management and various business unit personnel to provide detail information on key performance indicators.
• Knowledge in Salesforce.com SFA, Force.com Apex Classes, Apex triggers, Integration, Visual force, Web Services, Force.com.
• Designed custom formula fields, field dependencies, validation rules, workflow rules and approval processes for automated alerts, field updates and email generation according to application requirements.
• Knowledge in integration with CastIron, Informatica on Demand, SAP PI
• Worked on different third party tools like Ring Lead, Dupe Catcher, SMS Magic, Click Tools, Informatica On Demand
• Good experience in working with off shore teams and coordinating with business and offshore team to meet the requirements.
• Excellent communication and inter - personal skills, accustomed to working in both large and small team environments.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S-Controls, Apex Web Services, AJAX, WF& Approvals, Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production)

Databases: MySQL 5.1, Oracle 8i/ 9i/ 10g/ 11g, Microsoft SQL Server

Web Application: WSDL, SOAP.

Web Design Tools: Visual Studio, Query Analyzer

Firewalls: Palo Alto PA-500/2k/5k, Checkpoint R65/R70/R75/R76/R77, Cisco ASA

Hardware: Sonic Wall, SSL, CDP, HP / Compaq / Dell / IBM Servers

Languages: Apex, C, C++, Java, Java Script,UML, HTML,XML, XHTML,DHTML, SQL

Operating System: Windows XP/Vista/7

PROFESSIONAL EXPERIENCE:

Confidential, Southfield, MI

Salesforce Consultant

Responsibilities:

• Involved in Salesforce.com application setup activities and customized the app to meet the functional requirements
• Involved in business requirement gathering, analyzing the requirement, and documenting the requirements
• Using Agile Development Methodology for developing this project
• Installed and integrated Apps from AppExchange.
• Created page layouts, search layouts, custom links, and related lists
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation rules and formula fields
• Designed and developed Apex classes, controller classes, extensions, Visual force pages and Apex triggers
• Developed workflows and approval processes for various policy managements
• Configured profile based security on Object/Field Level
• Created email templates and inbound emails using Visual force for the clients and customers
• Developed web service classes for integration
• Tested web services using SoapUI
• Providing ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, Triggers
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.

Technologies: Saleforce.com platform, Apex Language, Visualforce Pages, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, SOQL, Email Services, Force.com IDE, Windows 7

Confidential, King of Prussia, PA

Salesforce Consultant

Responsibilities:

• Created Salesforces Objects and related metadata necessary to support customizations across instances.
• Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Created page layouts to organize fields, custom links, related lists, stored procedures and other components on detail pages and designed Workflows, Validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Uploaded records using the Data Loader to cleanse and De-duplicating bulk loads, as well as and worked with Salesforce data tools such as Data Loader, Excel Connector, Demand Tools, and Eclipse Force.com IDE for data migration
• Implemented designed and developed Standard and Custom Apex Classes, Controllers Classes, extensions and Apex Triggers to handle business logic and used debug logs to trace the execution and used Apex Data Loader to migrate data such as accounts, campaigns
• Involved in application architecture.
• Created Force.com Sites for external users and configured public access to accommodate data access in visual force pages, and implemented Salesforce Chatter functionality for one to many business users
• Developed Triggers in MySQL for lowering traffic between client-server, as well as to handle bulk records within the governor limits to automate business logic.
• Created Visual Force pages and components to rend data from associated controllers and embedded Java Script and DHTML as needed.
• Development of SOAP and REST based web services used for custom development, and used WSDL to expose logic to clients.
• Experience with Outlook Integration, Single Sign On, and Salesforce to Salesforce functionality's.
• Experience in integrating Zuora to automate billing and financial operations.
• Made subscription and payment automation with Zuora.
• Interacted with various business team members to gather the requirements and documented the requirements in a test-driven and formal QA Development environment that included development, staging, production deployment cycles

Technologies: Salesforce.com Unlimited Edition, Sales Cloud, Chatter Cloud, Creation of Custom Objects, Custom Tabs, Security Controls, Reports, SOQL, Dashboards, Force.com IDE, SAP PI, SOAP API, PeopleSoft.

Confidential, San Jose, CA

Salesforce.com Developer/ Admin

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Developer/Admin in the organization
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Designed various Visual Force pages for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Worked on Apex Triggers for field updates and cross field updates.
• Building automations to make sure the quality control team is giving the commissions in the right way.
• Build training materials for the end users and managers for easy navigation and access.
• Provided the security and visibility of data through roles and profiles and gave premier support to the different Salesforce users upon request.

Technologies: Saleforce.com Enterprise Edition, Reports, Dashboards, Custom Objects, Custom Tabs, Security Controls, Sandbox, Workflows, SOQL, SOAP API, REST API, Informatica on Demand

Confidential, Minneapolis, MN

Salesforce Administrator

Responsibilities:

• Interacted with various business team members to gather and document the requirements for Salesforce
• Interface development and documented them.
• Worked extensively with various Salesforce objects such as Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Designed and implemented Custom Objects, Page Layouts, and Custom Tabs to suit application needs.
• Added campaign members from contact, lead and person account reports.
• Created Profiles and Roles based on organizational role hierarchy, implemented Record Level and Field Level security and configured their sharing settings.
• Created Workflow Rules, Validations Rules
• Performed Data Analysis and migrated data from SQL Server database to Force.com platform using the Data Loader.
• Managed campaign members, updated the status of existing campaign members from the campaign history related list, manage members, and from a CSV import file.
• Created follow-up campaigns.
• Designed various Communication Templates.
• Created Workflow Rulesand defined related tasks, email alerts, and field updates to automate processes.
• Customized Dashboards to track usage for productivity and performance of sales teams.
• Designed the Custom Visualforce pages for Lead conversion, merging duplicates.
• Integrated with external system using Web Services Callouts for cleansing the Address and save the data in the pages of salesforce.com
• Developed and configured various Reports for different user profiles based on the need in the organization
• Used the Force.com IDE for testing and migrated the code to the deployment instance after testing.

Technologies: Force.com IDE, Apex Classes, Apex Triggers, Visualforce pages, Validation Rules, Formula Fields, Data Loader, SOQL, Reports and Dashboards, Workflow & Approvals, Web Services, Force.com Eclipse Plug-in, Security Controls

Confidential

Sr. Software Developer

Responsibilities:

• Contributed in major phases of the software development lifecycle.
• Experience in working with Java, HTML, J2EE, Servlets, SQL, JSP and JavaScript in development process.
• Utilize the various J2EE Design patterns to develop the Business modules based on the required functionality.
• Object Oriented Analysis and Design using UML including development of class diagrams, Sequence diagrams, and State diagrams and implemented these diagrams in Microsoft Visio.
• Developed the view pages using HTML, CSS, JavaScript for client side development and validations
• Implemented code according to coding standards.
• Written well-designed, testable and efficient code.
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies
• Used java Script front end Validations.

Technologies: Java, JSP, HTML, SQL, JavaScript, CSS, WebSphere.

Confidential

Software Engineer

Responsibilities:

• Analyzed Business, gathered Requirements, System Specifications from Business analyst, Business owners, System owners and System operators. Prepared feasibility, scope and technology efforts; documented and presented to management.
• Created System Requirement documents.
• Designed frame work and application architecture.
• Involved in complete SDLC starting from analysis phase, design, development, testing, implementation, production issues and documentation.
• Used JDBC interface to access the database.
• Developed Administrative console using Java, PL/SQL, and HTML.
• Configured Visual Source Safe (Version Control System).
• Used Java, JSP, Servlets, JavaScript, DHTML, HTML, CSS, XML, Windows, UNIX, SQL, PL/SQL, MS SQL Server,Visual Source Safe to develop, test and maintain this application.
• Created Unit Test documents. Involved in integrated testing, load and stress testing.
• Created Views and Indexes for improved performance.
• Customization and error corrections in existing system.

Technologies: Java, JSP, Servlets, SQL Server 2000, J2SDKEE1.2.1, Tomcat 4.0