SUMMARY:

• Around 8 plus years of professional experience as a Developer, 6 plus years of experience as Sales Force CRM Platform both as developer and administrator with 2 years of professional IT experience.
• Acquired strong cross - functional communication skills, research skills, excellent presentation skills, good problem solving skills and a great eye for details.

TECHNICAL SKILLS:

CRM: Salesforce.com

SFDC Technology: Profiles, Security and Sharing model, Workflows, Approvals, Reports, Dashboards, Analytical Snapshots, Apex Custom Controllers and Extensions, Apex Triggers, Visual Force Pages, Force. Confidential IDE (Eclipse), Ajax Toolkit, Packaging and Migrations, SOQL, SOSL.

Languages: C, SQL, JAVA, APEX, XML, HTML.

Operating Systems: MS Windows 95/98/XP/VISTA, MAC.

PROFESSIONAL EXPERIENCE:

Confidential, TX

SalesForce Developer

Responsibilities:

• Developed Visualforce Pages for Partner Connect which are launched in Partner Community.
• Integrated Sunnova Salesforce CRM System, Financial force and Concur Travel & Expense Management system to capture Sunnova Energy Employees Expenses and create Journals in Financial Force System for Journals.
• Migrated Data from Legacy Nova Quotes systems to Salesforce System.
• Developed Apex Classes and Apex Triggers on Account, Lead, Quote, System Objects for Leads Conversion and to accommodate custom business logic.
• Configured Duplicate Management Matching and Duplicate Rules for Accounts, Lead and Contacts.
• Synchronized Salesforce Data to Informatica Database.

Environment: Force. Confidential Platform, Salesforce Unlimited Edition, Salesforce. Confidential Custom/Standard Objects, Custom Tabs, Page Layouts, Force. Confidential Web Services API, SOQL Queries, Workflow & Approvals, Reports, Eclipse, Force. Confidential Eclipse Plug-in, SalesForce. Confidential sandbox data load, Email Services, Security Controls, Sandbox data loading, MVC Design Patterns.

SalesForce. Confidential Developer

Responsibilities:

• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application considering governor limits.
• Developed batch classes for mass update of records such as Account owner reassignment, case owner reassignment.
• Performed data migration from ACT CRM to Sales Force CRM for users spanning all over the world.
• Performed the roles of Salesforce. Confidential Developer and Administrator in the organization.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Resolution of production support issues raised in Salesforce.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.
• Creating and working on change requests for customizing changes and program fixes.
• Handling all the level 2 support issues pertaining to development.
• Worked with various salesforce. Confidential standard objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Involved in distribution of tickets among teams and within the team.
• Used Force. Confidential IDE Plug-in for Development and deployment changes/application on production.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Coordinate with the administrator and business analysts for the issues requiring business analyst help.
• Salesforce web service callout methods for various functional needs.
• Did work on integration and web services for “Visual Compliance EIM RPS Web Service Configuration Details” Project.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Interacting with client/end users for resolution of tickets.

Environment: Saleforce. Confidential platform, Apex, VisualForce, Workflow & Approvals, Reports, AppExchange, Custom Objects, Custom Tabs, Windows XP, Sales cloud & Service cloud, Integration, Web Services.

Salesforce Developer

Responsibilities:

• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Used tools such as Eclipse IDE, ANT Migration Tool and Change Sets to deploy code to various sandboxes and to Production
• Interacted with various business team members to gather and documented the requirements.
• Worked on various salesforce. Confidential standard objects like Accounts, Contacts, Reports, Opportunities etc.
• Managed users, hierarchical roles, profiles, security controls and territory management.
• Developed batch Apex scheduler to create and maintain Storage locations.
• Used HTML to improve the appearance of Email Templates.
• Designed, and developed Apex Classes, Controller Classes, and extensions for various functional needs in the application.
• Installed the Informatica- On demand from the AppExchange for two-way data integration form the Siebel CRM to Salesforce.
• Designed the Staging Area Model in between Informatica and Siebel to pick the daily fresh feeds from Siebel system.
• Designed and Developed all the transformation Scripts for converting the daily feeds according to business requirement.
• Migrated all the attachment from Siebel production database server to Salesforce.
• Implemented the Real time integration from Salesforce to Siebel so as to synch the updates made in salesforce with Siebel system.
• Developed Informatica Cloud REST Web Service for making the daily integration jobs real time.
• Involved in Real time Integration between Informatica cloud and SQL database using BIZTALK.
• Configured Microsoft Outlook to keep a record of customer communications.
• Used SOQL, SOSL to select the data from salesforce. Confidential platform database.
• Worked on the data mapping between the two source systems, identified and resolved the gaps in data.
• Designed and Developed Dashboards and Reports to monitor real time integration and synch activities based on timing.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Supported the data migration activities for migrating the data from various business centers and business center users.
• Worked on Integrating multiple Salesforce instances using Salesforce to Salesforce(S2S) wizard and Informatica On-Demand.
• Worked with business teams in driving the User adoption of the Salesforce system.

Environment: Force. Confidential Platform, Salesforce Unlimited Edition, Salesforce. Confidential Custom/Standard Objects, Custom Tabs, Page Layouts, Force. Confidential Web Services API, SOQL/SOSL Queries, Workflow & Approvals, Reports, Eclipse, Force. Confidential Eclipse Plug-in, SalesForce. Confidential sandbox data load, Email Services, Security Controls, Sandbox data loading, WSDL,MVC Design Patterns.

Salesforce Developer

Responsibilities:

• Implemented the requirements on Salesforce. Confidential platform and Force. Confidential IDE Plug-in using Eclipse.
• Created Visualforce pages with fields, buttons and using various components to invoke methods.
• Using controllers and embedded JavaScript and HTML as needed.
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer’s issues.
• Designed various WebPages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Involved in data mapping and data Integration from JD Edwards ERP to SalesForce.com.
• Installed Pervasive Data Integrator from the AppExchange for two-way integration with a JD Edwards ERP system.
• Designed, and developed Apex Classes, Controller Classes, and extensions for various functional needs in the application.
• Wrote SOQL and SOSL statements within custom controllers, extensions.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Installed InstantService Chat and Email from the AppExchange to let agents click to create cases from chat and email.
• Designed and developed User Interfaces for Sales Force users as per requirements.
• Deployed Envox’s PhoneLink, a computer telephony integration solution from the AppExchange that adds screen pop and click-to-dial capabilities to Salesforce CRM.
• Used force. Confidential IDE for developing custom applications.
• Wrote Test Plan and Test Case.
• Involved directly with Test Team and did bug fixing using Clear Quest.
• Created Managed Package using Eclipse.
• Migrated from sandbox to production using FORCE.IDE

Environment: APEX, Web services, SOSL, SOQL, Informatica, Force. Confidential IDE, Import Wizard, XML, Java Servlets, Visual Force Pages, Workflows, S-controls.

Salesforce Developer

Responsibilities:

• Worked with functional leads to transform and develop new requirements into design, implementation.
• Performed day to day Salesforce administration tasks around record types, page layouts, profiles and permissions, reports and dashboards.
• Wrote test classes to ensure that the Apex code has a minimum coverage of 90% and tested all the positive as well as negative use cases in the test methods.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, VisualForce Pages, Apex classes to suit to the needs of the application.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Customized tabs for among different business users groups and business centers.
• Create various profiles and configured the permissions based on the organizational hierarchy requirements.
• Designed and developed workflow rules, validation rules, and customizations within Sales force.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Implemented S-controls to manage sales plan call sheets within Sales force, capturing prep data and call activity.
• Extended native SFDC reports to leverage custom fields to create meaningful reports, dashboards.
• Involved with Salesforce. Confidential Premier Support and handled the support cases with the help salesforce. Confidential support.
• Administrated and monitored the company’s Sales force CRM application.

Environment: SalesForce. Confidential CRM Application Platform, Apex Language, Visual Force, S-Controls, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment.

SalesForce Developer

Responsibilities:

• Created the Technical design to implement Okta user creation/updating from Salesforce Contacts.
• Optimized sales & marketing processes through implementation of Salesforce. Confidential logic such as custom objects, fields, object relationships, workflows, validations, and approval processes.
• Analyzed the existing design implemented to use Simplified for SSO configuration.
• Identified the Triggers, Apex classes involved in Simplified implementation and decommissioned the code as this functionality is no more in use.
• Created Workflows to update Fields and simultaneously send emails to Record Owners, teams about the Case attachments, updated, comments using the Email Alerts and Field Updates.
• Replaced few Triggers with new Process Builder tool for updating records using the Roll-up summary fields, scheduled tasks, etc.
• Impleme0nted new look and feel to Customer Portal by creating Headers and Footers with the help of HTML, JSP, JQuery, and Visualforce Pages.
• Created different Page Layouts and assigned them to Record Types as per the need of the Organization to improve the data visibility to end users.
• Developed different Apex Triggers and Apex classes to implement Future callouts to send data from Salesforce to .Net application.
• Created Visualforce Pages to display Salesforce Content and Knowledge for the Customer Portal Users.
• Developed Custom Objects to provide access to Business Users to add Customer Portal Users to Public Groups.
• Created various Test Classes to improve the code coverage in the Salesforce application.
• Worked on developing Home Page Components and Home Page Layouts for different Customer Portals.
• Modified Customer Portal settings to change the look and feel of the Portal.
• Written various Triggers, Validation Rules for the provisioning and de-provisioning of Contact with Customer Portal Access.
• Maintained Developer Sandboxes and Change Set deployments from UAT Sand Box to Production Environment.
• Imported Custom Object data from Sand Box to Production Environment using Data Loader and Workbench.
• Created new Salesforce license Profiles for different set of users Overage Customer Portal License profile for Customer Portal Users.
• Created new Assignment Rules, Case Support Processes to route the new Cases to appropriate Queues and assign them as needed.

Environment: Saleforce. Confidential platform, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security Controls, HTML, Web Services, Reports, Sandbox, Eclipse IDE Plug-in, Workbench.

Java/J2EE Developer

Responsibilities:

• As a Software developer actively involved in various Business Layer and Data Management components of this multi-tired web based project.
• Responsible for the implementation of the server side software using Servlets with Tomcat as web server.
• Implementation of web based software modules for handling user requests using Servlet classes and managing users and clients (JSP, HTML, JavaScript and XML).
• Responsible in writing Data Access codes using JDBC and Oracle database as backend as Model.
• Responsible writing JSPs, Data Beans.
• Responsible for Testing - unit testing & integration testing using JUNIT.
• Used Ant tool to build and deploy application on Tomcat Server.
• Writing procedures and Packages for Report Generation using Oracle as Database.
• Writing code for printing of Report pages in HTML format and Microsoft Excel files.

Environment: Java, JSP, HTML, JDBC 4.0, Servlets 3.1, EJB (Session Beans), J2EE Design Patterns, Eclipse 3.3.1 Edition, Tomcat 5.5