Sr. Analyst Resume

SUMMARY:

To obtain a leadership position within a Business Intelligence group or in a related role utilizing experience as a business analyst to facilitate projects, allocate resources, interpret analytics, perform strategic planning and manage cross - department communications.
Responsibilities sought would include oversight of project life cycle while improving processes and supporting corporate initiatives, compiling information, ensuring the integrity of metrics and generating reporting applications for the decision making process.
Project Management - Executive Needs Analysis - Business/Data Analyst Complex Data Research - Process Improvement - Informatics/Analytics Streamline Reporting System - Profitability Analysis - Discrepancy Investigation Resource Allocation - Benchmark tracking - Solution-oriented Problem Solving Scorecard Design

TECHNOLOGY APPLICATIONS:

Microsoft Office Suite (Access, Excel, Word, PowerPoint), MS Project, VBA
Database (SQL, Access, Business Objects, Microsoft Query, SAP BI, Omniture, Tableau, Alteryx)

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Analyst

Responsibilities:

Subject matter expert and internal consultant for Tableau reporting and best practices for global technical operations organization
Project manager and developer of global dashboards, Confidential and metrics (full lifecycle)
Projects include: Incident and helpdesk ticket monitoring dashboard, budget and spend analysis, global Infrastructure analysis
Developer of master data sets (SQL) for global operations
Vendor SLA analysis
Data blending of disparate data sources
Data integration
Reporting automation

Confidential

Senior Data/Business Analyst

Responsibilities:

Led the project that transitioned the executive-level reporting system from an outside consulting firm to an in-house function with control and validation. Reduced production time by 6 days per month and reduced system management by 2 persons
Designed tiered (by region responsibility) product sales reporting structure for executive level report for Yellow Pages

Senior Sales Analyst

Confidential

Responsibilities:

Created sales support strategies for a sales force across a 4-state footprint with accountability for querying data and generating reports regarding sales, revenue assurance, compensation and attainment; established quota and performed detail analysis.
Researched, investigated and tracked sales discrepancies and developed performance analytics across multiple database platforms
Supported contract management program for sales force
Created Ad-HOC SQL and Business Objects queries and MS Excel reports
Designed methods to link SBC’s long distance database with SBC’s local service database (previously separated by antitrust laws) to provide ad-hoc reports for internal sales team and monthly audit tools for sales operations; created consolidated reporting structure
Implemented data mining methods to detect customer spending patterns outside of seasonal variations to uncover growth opportunities

Sales Support Manager

Confidential

Responsibilities:

Uncovered areas for upgrade sales and customer service enhancements to build loyalty
Developed data mining methods to detect customer spending patterns outside of seasonal variations to uncover growth opportunities

Confidential

Financial Analyst

Responsibilities:

Redesigned methods and procedures for the management team
Revamped Confidential ’s natural gas daily benchmark (contracts in the market valued Confidential report resulting in 25% reduction in processing hours with 100% accuracy

Confidential

Business Process and Reporting Structure Analyst - Telecommute/Contractor

Responsibilities:

Development, automation and consolidation of Marketing analytics and Confidential .
Designed SEO database and reporting methodology to consolidate and streamline reporting and delivery time.
Generated time savings in excess of 80% of original processing time while newly capturing, storing and tagging relevant data metric points for ease of future use.

Confidential

CRM/Business Analyst

Responsibilities:

Developed protocol to correct major sales accounting issue and enhancing Confidential ’s ability to track team sales and bonus measurements; coordinated multiple projects
Redesigned monthly reporting processes that reduced processing time by 10 business days
Exploited synergies in order to consolidate reporting of various teams into one position while maintaining savings in time from primary reporting benchmark; designed application that ensures accuracy while surpassing delivery expectations
Reduced the needed headcount of team.
Developed customer engagement data mining metrics with Marketing team for targeted campaigns, based on customer behavior/profile