PROFESSIONAL SUMMARY:

• Over 8 years of IT Experience, which includes over 5 years in Pega PRPC BPM tool, 3 years in Java/J2EE Developer &extensive knowledge in Design, Development, Migration, Deployment and Integration of PRPC.
• Certified System Architect (CSA) with experience in creating, debugging flowcharts, coding &documenting programs and with Business Rule Engine, Business Process Management process for PRPC.
• CertifiedPEGA Marketing Consultant(CPMC, v7.1) with experience in delivering Next Best Action in both inbound and outbound marketing, including digital channels (Web/Mobile).
• Designed and Created Work Flows, Data Classes, Rule sets, Rule Set Versions, Activities, Activity Step Methods, Flow Shapes, Harness rules, Layout and Sections.
• Expertise in developing Rich UI, CSS, Skins, Screen Layouts using JSP's and HTML.
• Experience in building and implementing SOAP web services and consuming external web services from Pega PRPC by creating service and connect SOAP rules.
• Experience in upgrading applications from 6.1 to 7.1
• Extensive knowledge in Design, Development, Migration and Deployment of PRPC (Pega RULES ProcessCommander) and Java/J2EE based applications.
• Expertise in the Initial set up of the application by using Enterprise Application Accelerator thereby defining the Rule sets, Organizational Hierarchy, Organizations and Divisions using Pega Direct Capture of Objectives methodology.
• Experience in designing an Offer that spans Inbound and Outbound channels and knowledge of API’s available in Pega Marketing to manage the offer journey to provide customer with Omni Channel User Experience.
• Involved in design and development of Data Model, Class structure, Access Groups, Complex Process Flows, Activities, Activity Step Methods and User Interface (UI).
• Excellent understanding of various types of Rules such as Product rules, Correspondence rules, Integration rules, Rule Set management and associated tools such as export & import tools.
• Experience in implementation of various PRPC components like Decision Tables, Decision Trees, Validation Rules, Declare On Change, Declarative Expressions and Declare Trigger.
• Experience in troubleshooting & performance tuning of PRPC applications using Rules Inspector, Clipboard, Tracer, PAL and Log analyzer.
• Used SOA Architecture during the phase of system integration with external systems.
• Extensive experience with Oracle Databases & thorough knowledge & experience in PL/SQL, Stored Procedures, Triggers.
• Expertise in Smart Adjustment Framework, Smart Investigate & Smart dispute Frame works and PCS framework.
• Experience with Flow Actions, Agents, SLA, Correspondence, PRPC Security, Reports, Listeners (File, MQ), Connectors and Services.
• Exposure to varied domains in Health Care and Insurance.
• Won the Confidential “Silver Award” for outstanding performance in a quarter.
• Proven team leadership skills from initial planning to implementation.

TECHNICAL SKILLS:

DecisioningConcepts: PEGA NBAM, NBAA, DSM, PAD, ADM, Digital Marketing using Mobile and Web Channels, Predictive and Adaptive Analytics, Text Analytics, Eligibility rules, Compatibility rules, Strategy Design and Execution.

Languages: Core Java, Java|J2EE, JS, JQuery, AJAX, JSON, HTML, XML, C and RDBMS

Query Languages: SQL, XQuery and XPath

Web/ Servers: Oracle WebLogic (RESTful) and Apache Tomcat

Frameworks: Smart Investigate, Smart Dispute, CPM, Insurance, Health Care.

Oracle ATG modules: Order procurement, Email communication, Presentation layer, BCC, ACC

Tools: Pega PRPC v5.5, v6.1, v6.2, 7.1.4, 7.1.5 Smart BPM Suite PEGA Rules Process Commander (PRPC) 5.x,6.x,7.x, Oracle ATG

PROFESSIONAL EXPERIENCE:

Confidential, Boston, MA

PEGA DSM Strategy Consultant

Responsibilities:

• Gained hands on experience in SDLC (Software Development Life Cycle) like gathering requirements, design, develop and test reporting projects before moving to production.
• Created strategies and configured flows to deliver next best offers in Next Best Action Advisor for call center agent
• Created campaigns and associated segmentation rules and offer flows for determining which treatments to be offered to customers and personalization of the offers based on the preferred channel of communication.
• Worked on creating the eligibility rules for offers and prioritize them based on the given formulae.
• Implemented compatibility rules using combination of decision tables, strategy sets and filters.
• Implemented Champion Challenger rules to compare the performance of test offers.
• Created new Adaptive model configurations for different negotiation groups. Analyzed model performance and enhanced performance by culling insignificant predictors.
• Created strategies with Pega Analytics capabilities according to Business rules to get next best offers in NBAA especially for Web and Mobile Channels.
• Created Validation rules for performing business validation.
• Configured Data - Email accounts that will send correspondence (Emails) as part of business flows.
• Incorporated Sections and Layouts in flow actions and harness.
• Created needs assessment survey and captured customer’s responses that are used for determining eligibility as well as prioritization. Modified OOTB flows for incorporating survey flow within Offer Negotiation.
• Involved in testing of application using PRPC tools such as Rules Inspector, Clipboard and Tracer.

Environment: PRPC 6.2 SP2, CPM Framework, Pega RULES Process Commander, MS Office Suite 2013, PL/SQL, Windows 7.

Confidential, Boston, MA

PEGA Consultant

Responsibilities:

• Working with the Business users, Business Leads, and Business Analysts to define business requirements for designing, testing, and building Pega systems solutions to meet those requirements.
• Involved in development of Technical requirements to provide end state requirements for line of business and development team.
• Involved in Design of Class Structure, Properties, and Activities.
• Developed Flows and Activities. Created flows to handle Exceptions in the system.
• Developed UI file upload process by incorporating iframes.
• Created agent to run parallel on different nodes handling huge volumes of requests simultaneously.
• Worked on performance tuning testing by running the PAL reports for analysis.
• Used the TRACER to examine the rules and to minimize the execution time Performance test of all activities and rules using PRPC-PAL Tool.
• Created declared pages and report definitions.
• Creation of Declarative expressions for a value change on the properties.
• Creation of validation rules to implement business logic validation.
• Implemented Decision Tables, Decision Maps and Declarative expressions.
• Created unit test plans and test cases to test.
• Coordinate daily work with offshore delivery team.
• Created Rules for Validation, Integration rules like Rule-RDB-SQL using methods like RDB Save, RDB Open, RDB List, Creation of Work Objects, assigned to Operators.

Environment: Pega Rules Process commander V6.2, SP2, XML, HTML, JavaScript and JSP, Web logic.

Confidential, Chicago, IL

PRPC Developer

Responsibilities:

• Design and development of Harness rules, Section rules and Layouts.
• Designed, developed and deployed workflows in PRPC using MS Visio and design of flow diagrams.
• Involved in designing the Technical Design Documents for the Workflow development process and Technical specifications with the Pega Lead/System Architect.
• Design and development of Report Rules, Technical Rules and Security Rules.
• Implementation of Decision tables, Decision Maps and Declarative expressions.
• Creation of Rules for Validation, Integration rules like Rule-Connect-SQL using methods like RDB save, RDB open, RDB list, Creation of Work Objects, assigning to Operators.
• Created rules for Validation, Integration rules like Rule-Connect-SOAP.
• Involved in Design of the New Application Order Processing Built on PRPC 6.1 using Scrum Project Methodology.
• Involved in the class structures designing for EPA Authorization.
• Involved in designing the PRPC workflows, designing the Interfaces, services, Decision model.
• Developed SOAP Services, Process Flows in Pega PRPC based on Requirements.
• Defect Fixing and Log analysis
• Executed SQL queries to verify data integrity with Oracle backend.
• Worked on DB Mapping, Remote DB Connection and other DB related operations.
• Prepared Role Based Access group for the Pega Workflow team and provided security based roles and privileges at operator level.
• Identified reporting requirements to general business functionality, non-functionality needs and required dataattributes for a BPM specific workflows.
• Involved extensively on the migration and deployment of the application rules from Dev to QA, UAT and production environments.

Environment: PRPC 6.1 SP2, PMF, Oracle 9i, IBM Web Sphere 8.5 Application Server, Windows 7, MS Visio, HTML, CSS, XML

Confidential

Systems Analyst

Responsibilities:

• Design Business validation and implementing them in the Business Objects.
• Perform reviews of modeling diagrams and source code.
• Conduct code walk through sessions with the java development team.
• Used Persistence - MYSQL service to call the custom selects and updates to the database.
• Used Locator class to lookup business class and also the success information given a page action.
• Used Servlets, JSPs, and MVC framework.
• Developing DB mapping XML files in Hibernate.
• Designing the User interface using JSF, HTML and Java Script.
• Perform Integration, Unit and Regression testing on the application components.

Confidential

Responsibilities:

• Developed email sending functionality by changing the out of box functionality of the ATG tool.
• Developed the logic for submitting work orders and order related acknowledgement emails using XML.
• Worked as a user experience developer using JavaScript, HTML and AJAX.
• Created and executed required database scripts for automation of deployment activities.
• Increased the revenue by 15% and boosted the website traffic when the final project was delivered.

Confidential

Responsibilities:

• Implemented J2EE Design Patterns such as Session Façade, Service Locator, Value Object, Front Controller, Business Delegate, Singleton, POJO and DAO.
• Implemented Struts MVC Paradigm components such as Action Mapping, Action class, Dispatch Action class, Action Form, DynaAction Form, Validation Framework, Struts Tiles and Struts Tag Libraries.
• Developed AJAX, Java, JSP, Servlets, JavaScript, CSS and HTML
• Developed UML Sequence diagrams and Class Diagrams.
• Used Ant Script for the build process.
• Wrote SQL queries, PL/SQL stored procedures and functions.
• Worked with snapshot and dynamic views using Confidential .