SUMMARY:

• Accomplished senior level executive with a proven record of successful strategic and tactical leadership within Information Technology in Telecommunications, Supply Chain, Retail Management, Aerospace, Chemicals Manufacturing, Healthcare Services, Finance, Fleet Operations, Marketing and Global Real Estate industries.
• Experienced in program management functions to support OSS capabilities including provisioning, analysis and management of Network Operations as well as Confidential capabilities, such as billing, order management and customer relationship management for Confidential organization.
• Successful leadership approach, effective planning, organization, and communication skills. Demonstrated ability to develop dynamic teams based on trust and mutual respect.

CORE COMPETENCIES:

• Strategic Planning & Vision Team Building & Leadership Program Management Strategic Partnership Offshore Management Process Optimization Lean Six Sigma ERP (SAP & Oracle)
• Confidential Technology Mobility Technology Electronic Commerce DevOps
• Cloud Computing OSS/ Confidential Applications Data Analytics Data Visualization

PROFESSIONAL EXPERIENCE:

Confidential, Ashburn, VA

Management Consultant

Responsibilities:

• Coordinate the migration of Confidential applications impacting Finance and Enterprise Solutions organizations and supporting business operations for approximately 3.7M voice connections and 3.8M Confidential customers in 3 Western states from Confidential to Frontier Communications.

Confidential, Ashburn, VA

Director - Information Technology

Responsibilities:

• Director of IT, have been managing Supply Chain IT systems in support of business operations in 87 countries in Americas, Europe, Middle East, Africa, Asia and Pacific regions. Led the successful implementation of the Enterprise Resource Planning (ERP) initiative using SAP software solution for the Supply Chain Services organization, encompassing the transformation of ordering, procurement, inventory management, demand forecasting, sourcing, and warehouse management business processes. The multi-year Supply Chain Transformation program has a projected Confidential of $120M over 5 years.
• Led the IT team in the deployment of demand forecasting software, which aims to optimize inventory targets across the enterprise, lower working capital, and decrease supply chain costs, while maintaining or improving the level of customer service.
• Led the IT organization in the implementation of Confidential technology in 200+ Confidential garage work centers, which increased inventory visibility and resulted in reduced inventory Days of Supply.
• Implemented a mobility solution that provides flexibility for the logistics personnel in 400+ garage work centers to perform inventory management functions anywhere in the work center, increasing process efficiencies.
• Collaborated with the business partners on Contract Manufacturing initiative and implemented Oracle Product Lifecycle software system to monitor outsourced design and manufacturing processes. The solution provides the visibility of the product lifecycle for upcoming launches of new products.
• In collaboration with the Sourcing organization, led the IT team in the implementation of a new system to improve spend visibility. Worked with an external vendor Ariba to deploy spend analytics solution, which was used to identify opportunities for corporate savings and reduction in maverick spend. The Ariba Spend system contains 1.9M supplier records and processed 88M invoices over 4 years.
• Collaborated with the business partners to develop processes for management of staff augmentation needs and deployed the world’s largest software implementation for a contract labor system solution in a cloud computing environment.
• As part of the Distribution Network Transformation initiative, coordinated business strategy to transform the Regional Distribution Centers’ (RDC) operations from the in-sourced, fixed-cost model to a majority-outsourced variable-cost model. This initiative resulted in a reduction of the number of RDCs from 11 to 2.
• Led the IT organization in implementing the Application Transformation initiative to standardize 45 supply chain systems on a new computing infrastructure and support the divestiture of 4.8M access lines in 14 states to Frontier Communication.
• Led the IT organization in the Global Real Estate Transformation strategy to develop new processes and deploy new vendor system solutions to effectively manage 33K facilities comprised of ~120M square feet across 59 countries in Americas, Europe, Middle East, Africa, Asia and Pacific regions. The transformation effort included process changes and the deployment of vendor system solutions for end-to-end management of real estate operations, including transactions management, lease management, project management, work order management, maintenance management, and portfolio management.
• Oversaw the implementation of the workplace mobility and centralized conference room reservation technology in domestic and international locations. This solution allows employees to easily reserve workspaces and conference rooms within Confidential facilities.
• Led the IT organization in development and implementation of dashboards for Fleet Operations organization that manages 38K corporate vehicles. The dashboards analyze and display data received from Telematics devices installed in the vehicles. The joint effort between the departments provides the Fleet Operations with the vehicle utilization, availability, idling, and fault-code data, which enables the organization to make data-driven decisions to optimize fleet operations, such as improved utilization and performance, reduced fuel consumption, and preventative maintenance.
• In addition, oversaw the development of Supply Chain dashboards with advanced data visualization capabilities. The dashboards improved inventory visibility, enabled better planning and resulted in a reduction of capital expenditures. Similar data visualization dashboards were also implemented for the Global Real Estate organization.

Confidential, Ashburn, VA

Technical Manager

Responsibilities:

• Led the SAP development team which implemented ERP Business Transformation of Confidential, capital tools, interfaces, and engineering systems in a retail industry model.
• As a Technical Manager participated in third-party vendor selection process that ultimately led to the selection of IBM as the system integrator for Supply Chain Transformation program.
• Managed the system development lifecycle and successfully implemented new business processes for the Supply Chain, Logistics, Engineering, and Finance organizations.
• The implementation impacted approximately 7,500 vendors, as well as more than 33K materials with the inventory value of about $100M.

Confidential, Ashburn, VA

Program Manager

Responsibilities:

• As a Program Manager led the team that performed project management functions for over 40 software development projects, supporting the development and enhancements of OSS systems enabling the successful launch of Transparent LAN Services and Confidential on Confidential Portal Platform.
• Was responsible for the coordination of End-to-End (E2E) testing scenarios developed by IT and Client organizations to support integration testing of ordering, provisioning and billing functions enabling the launch of wireline network products including Frame Relay, ATM, TLS, IP-VPN, SONET and VON.
• Coordinated the development and implementation of OSS applications enabling network connectivity of In-Franchise and Out-of-Franchise locations in all regions. In addition, supported Confidential application capabilities by implementing a national billing system for more than 900 accounts.

Confidential, Falls Church, VA

Management Consultant

Responsibilities:

• Streamlined order fulfillment process impacting Sales, Marketing, Customer Service, and Finance organizations.
• Reviewed billing processes, resolved customer service issues, and developed business process improvements for order provisioning, processing, and fulfillment.

Confidential, Falls Church, VA

Senior Director

Responsibilities:

• As a senior member of the Information Systems Management organization, led the team responsible for requirements, design, development, testing and implementation of the state-of-the-art NT infrastructure on standardized servers and desktops.
• Participated in strategic meetings with business partners and vendors to finalize the strategic plan for development and implementation of a Data Warehouse in the organization.

Confidential, St. Louis, MO

Director

Responsibilities:

• As a senior member of the System Analysis and Programming organization, was responsible for Confidential that were used throughout the organization at various national and international locations.
• Oversaw the system development lifecycle, including requirements documentation, system design, application development, testing, and implementation.
• The successful deployment of the new Marketing System was followed by system launches.