Bilingual Technician Resume Rochester Hills, MI - Hire IT People

SUMMARY:

Over 14 years of experience in Software Development, 3 of those years in Project Management. Other responsibilities consist of Team Leader, Systems Analyst, Application Developer and Support. Excellent team player and leadership skills. Great communication and people skills. Dependable, proactive and adept at managing several projects at a time. Experienced in all the phases of project life cycle.

CORE COMPETENCIES:

Project Management
Business Process Re - engineering
Sourcing Management
System Management
Requirements Management
Issue and Support Management
Bilingual - Spanish-English
Communication Skills
Consulting Skills
Time Management Skills
Strategy Planning
Web Skills
Cross Cultural
Customer Service

PROFESSIONAL EXPERIENCE:

Confidential, Rochester Hills, MI

Bilingual Technician

Responsibilities:

Responsible for supporting the Confidential
Responsible for supporting and troubleshooting the paint equipment such as scales, printers, touch screens and cameras.
Act as a liaison with the Latin America customers.
Use Great Plains to enter service calls information.

Confidential, Pontiac, MI

ESL Bilingual Tutor

Responsibilities:

Responsible for working with monolingual and bilingual students in the areas of English, reading and writing.
Support the teacher in his/her objectives with regards to the ELL students.
Act as a liaison between the parent, the teacher and the student to maintain open communication and update the parents of the student’s progress.
Attend parent teacher conferences to translate for parents and teachers about the student’s progress.
Evaluate students via standardized testing, WIDA and NWEA.

Confidential, Auburn Hills, MI

Project Manager/ Team Lead

Responsibilities:

Responsible for Project Management Activities, status reporting to senior management, budget and scope. Used Microsoft Office Tools, IDS-HOUSTON methodology and a standard set of templates to support the project management process at Confidential .
Responsible for collecting requirements and communicating with the Business Units and sourcing teams TATA and CSC.
Wrote process documents, process work flow diagrams and use cases.
Built a Lotus Notes repository for sharing of information and documentation with the teams.
Cost savings of ~ 12 million dollars a year.
Responsible for coordination of upgrades and compliance of software standards.
Led a team of two, who supportedWeb based, Supplier Quality Applications in the Covisint Portal and external suppliers.
Technologies supported Java, UDB in UNIX and Mainframe DB2, JCL’s, PARM’s.
Worked with Teradata and IBM to build a Data Warehouse for the procurement organization.
Functional Strategist for the Procurement and Quality IT organizations. Worked on defining a vision and mission statement. Evaluated current systems to figure out long term strategy, ever-greening process, improve efficiencies and figure out a direction with the business units.

Confidential

Project Manager/Team Lead

Responsibilities:

Managed, planned and trackedproject deliverables, using Microsoft Office Tools.
Responsible for handling communication between business partner and Infosys sourcing team.
Led the implementation of Confidential Development standards and quality gates by the Infosys Group.
Responsible for overseeing the Software Development Life Cycle, integration testing, user acceptance testing and quality gates.
Improved productivity and efficiency of the long term planning process. Achieved faster and better results.
Responsible for integrating two Confidential, resulting in data accuracy and process simplification.
Technologies supported were, Java, UDB in UNIX.

Confidential

Business Analyst/Team Lead

Responsibilities:

Worked with cross functional teams to design the new Web based supply chain process. i2Supply Chain software was used to build Confidential ’s volume planning system.
Responsible for collecting requirements; developing process flow diagrams and documenting system use cases. Coordinated user acceptance testing sign-off with business partner.
Led a team of four to design, develop and implement a Web based Reporting System.
Technologies supported were Java, UDB in UNIX, Cognos Impromtu, WebPublish.
Responsible for overall coordination of CognosReport Development activities. Collected requirements for reports, wrote specifications, performed testing and worked with Pelyco to implement a Reporting System.
Worked with business users to build test cases for user acceptance testing.
Project Management activities includedstatus reporting, tracking, prioritization of deliverables and release plan management.
Initiated successful Orientation and Training Plan for new team members. That resulted in cost savings for the project.
Planned several information sharing activities between the teams to improve productivity. Organized and coordinated celebrations for system releases as part of the closing phase of a project.

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Bilingual Technician Resume

Rochester Hills, MI

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