SUMMARY:

• 12+ years of experience in the IT industry and around 10 years of experience as a Salesforce developer/administrator and force.com platform. Having extensive knowledge in implementing, customizing and maintaining Salesforce solutions.
• Salesforce Certified Force.com Developer and Administrator.
• Good understanding of SAAS, PAAS and IAAS cloud computing services.
• Expert in creating Business Requirement Documents, Functional Specification Documents (FSD), Use Case Diagrams, Sequence Diagrams and Activity Diagrams using tools like Vizio, Visual Paradigm etc.
• Experience in Sales cloud, Service cloud, Custom cloud, Chatter and App Exchange applications.
• Worked closely with business analysts, external implementation partners and vendors to create unique business solutions leveraging the full power of Force.com and the Salesforce platform.
• Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, custom fields, custom page layouts, custom reports, custom tabs, work flow alerts, validation rules, approval processes, report folders, designing Visual Force pages, workflows, Visual Workflows, Process Builder, relationships, look - ups, dependent pick lists, role based page layouts, record types, formula fields and email generation according to application requirements.
• Experienced customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Highly experienced in writing Confidential Classes, Confidential Triggers, developing Visual Force pages using standard and custom controllers.
• Hands on experience in writing batch classes, Schedule Confidential, http callouts, dynamic Confidential, single e-mail methods, mass e-mail methods, test classes, wrapper classes.
• Extensive experience in SFDC administrative tasks like creating Profiles, Roles, Users, Page Layouts, e-mail services, Workflows, Reports, Dashboards, Approvals and Tasks.
• Proficiency in data migration and integration using data loader and hands on experience in using ETL tools for handling large data volumes.
• Hands on experience on Salesforce packages and Lightning.
• Implemented Salesforce Lightning Components for small set of users within the organization
• Hands on experience in integrating Salesforce with other local servers using informatica cloud.
• Exposure to different types of software development life cycle methodologies including Agile methodology and have experience in using applications like JIRA, ALM and Rally for issue tracking and project management.
• Experience in Data management like Data Cleansing, Data loading using various tools.
• Have good working knowledge in querying salesforce.com database using SOQL &SOSL queries and Governor Limits.
• Experience in working on Eclipse IDE with Force.com plug-in, command line interface.
• Experienced in Sandbox Management (Like Refreshing Sandbox, Creating New Sandbox, Migrating code from one sandbox to the other).
• Experience in creating various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders.
• Experience in integration of Salesforce.com with external applications by using Web Services API, SOAP and REST.
• Hands on experience working with HTML, XML, CSS, JQuery, JavaScript and AJAX.
• Managed ongoing administrative needs of users including data cleaning using data.com, and trained new SFDC users.
• Highly passionate for automating the processes using Salesforce.
• Excellent communication and inter-personnel skills.
• Highly flexible and accustomed to work in both large and small group settings.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Confidential Language, Confidential Classes/Controllers, Confidential Triggers, SOQL, SOSL, Visualforce Pages / Components, S-Controls, Confidential Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Connect for Outlook Force.com Platform (Sandbox, and Production), Data.com, Dupeblocker.

Databases: Oracle 10g, SQL Server … 2008, MS Access

Languages: Confidential, C, C++, Java

Operating Systems: Windows 9X, XP, 2000, Vista.

WORK EXPERIENCE:

Confidential, Washington, DC

Salesforce Developer

Responsibilities:

• Designed and deployed the Custom objects, Entity-Relationship data model, Formulas, Validation rules on the objects, Page layouts, Custom tabs, Components, Roles, Profiles, Public Groups, Permission Sets, Custom Settings and Labels to suit to the needs of the application.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Worked on Salesforce Communities and Customer Portals.
• Designed Complex logic involving Confidential Controllers (Standard and Custom Controllers) and Triggers to support the forecasting application confined to Governor Limits.
• Implemented Time Based Work flow to trigger an Confidential Class to run at a specific time in a day/week.
• Designed a Batch Class to handle bulk logic and invoked the batch Class from Trigger Context asynchronously.
• Worked on Account Management involving Integration with External Legacy System using SOAP based Web Service Callouts using Mule soft as the middleware.
• Performed Asynchronous Callouts using the Future Annotation and executed the future methods from a Trigger.
• Implemented the Standard Set Controller and its attributes to paginate the records in Visual Force Pages.
• Implemented the Single and Mass Email Messaging feature to automate the Emails based on business logic.
• Customized the Out of the box Lead Conversion functionality to support business requirement with a combination of Triggers, Classes and Visual Force Pages.
• Implemented Test classes to support Code Coverage for deployment to production and performed smoke tests before QE Validation.
• Involved in Data Migration Activities to handle bulk loads using Confidential Data Loader.
• Designed and deployed Workflows, Validation rules, Approval Processes, Process Builder for automating business logic.
• Created Page Layouts, Record Types, and Search Layouts to organize fields, custom links, related lists, and other components on record pages.
• Worked on Nintex Draw loop for PDF document generation.
• Involved in integrating Address Doctor using app exchange product called Informatica Address Validation
• Eliminated security vulnerabilities by advocating the use of Checkmarks code scanning software.
• Performed IDE, Change Sets, and Auto RABIT and ANT Script deployments as needed and validated the components before deployment to ensure a smooth process.
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.

Environment: Salesforce.com platform, Salesforce Communities, Confidential Language, Visual Force (Pages, Component & Controllers), Validation Rules, Workflow Rules, Approval Process, Process Builder, Custom Objects, Data Loader, Workbench, Eclipse IDE Plug-in, SAP, Address Doctor, Draw loop, Auto RABIT, Change Sets, Fire Eyes, Fire B

Confidential, Austin, TX

Salesforce Developer/Administrator

Responsibilities:

• Developed Confidential Classes, Controller Classes, extensions and Confidential Triggers for various functional needs in the application.
• Developed SOQL and SOSL queries to get data from different related objects.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Leads, Reports and Dashboards.
• Created Custom objects to build new application functionality in the Salesforce.com.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, Validation rules, Workflow Rules, Email Alerts, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Involved in requirements gathering for the business and also analyzing the information provided by the business.
• Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created Custom Profiles, Public Groupsand Roles to distribute user rights and functionality.
• Loaded data into SFDC using Data loader and migrated several legacy applications to the Force.com Platform.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Environment: Saleforce.com platform, Confidential Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Cincinnati, OH

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match functional needs.
• Worked in three different production instances within the organization, involved in various configuration and setup activities and in production support.
• Designed, and deployed Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, VisualForce Pages to suit application needs.
• Designed and Developed user interfaces using HTML, CSS, JavaScript, JQuery and AJAX.
• Performed ETL into Oracle Data Warehouse using Informatica Mappings including transformations Aggregator, Joiner, Lookup (Connected & unconnected), Filter, Update Strategy, Stored Procedure, Router, Expression, SQL and Sorter.
• Performed ETL into Oracle Data Warehouse using Informatica Mappings including transformations Aggregator, Joiner, Lookup (Connected & unconnected), Filter, Update Strategy, Stored Procedure, Router, Expression, SQL and Sorter.
• Exposure to various latest features of salesforce like Permission Sets to give user-specific permissions, content management, documents and libraries.
• Designed and implemented the solution by customizing various sales process standard objects like Leads, Contacts, Accounts, Opportunities, Cases and solutions of SalesForce.com (SFDC).
• Created workflows and tested mappings and workflows in development, test and production environment.
• Worked in Single sign-on, SAML settings to enable the user to login to various applications simultaneously.
• In charge of the deployment and complete setup in 3 production instances, used Eclipse and change set for deploying.
• Customized several Formula Fields, Validation Rules, Tasks, Workflow rules, Triggers, Confidential classes to achieve the complex business functionality.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation rules and formula fields to the custom objects.

Environment: Saleforce.com platform, Confidential Language, Visual force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows XP.

Confidential, NH

Sales Force Admin/Developer

Responsibilities:

• Performed the roles of Salesforce.com Admin and Developer in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects, tabs, Components and Custom links.
• Configured Sales Force Automation (SFA) for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Used Sales force Automation Process (SAP), Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Worked on Salesforce.com Application to Setup activities and customized the apps to match the functional needs of the organization.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Confidential programming language at backend and Visual-Force pages as user interface.
• Developed complex workflows and approval processes for automating business logic
• Used Force.com platform for developing feature rich and user-friendly Visual force pages for enhancing Sales Force UI.
• Used Salesforce.com developer toolkit including Confidential Classes, Controllers and Triggers, Visual force, Force.com, Migration Tool
• Inserted and Updated data using data Loader.

Environment: Salesforce.com platform, Confidential Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Custom Objects, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Boston, MA

Salesforce Developer

Responsibilities:

• Working as SFDC developer and Admin for multiple Business applications communicating with internal clients and 3rd parties for external clients.
• Used Confidential Language, Confidential Trigger, Confidential Batch, Confidential Scheduler, Confidential Class & Confidential Web Service, Visual Force (Page, Component & Controllers).
• Performing the role of support engineer for the internal users, helped them in getting used to the application, generated reports, and saved them for further access to the users.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.
• Created Web Services for handling requests and API and SaaS based applications using REST or SOAP-based web services (SOA)
• Designed various Web pages in VisualForce for capturing various customer enquiries.
• Interacted with various business team members to gather and documented the requirements.
• Worked with SOQL and SOSL queries for larger database DML operations.
• Developed interactive UIs using Visual Force, HTML, CSS and JavaScript.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Customized the Dashboards to track usage for productivity and performance.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created Custom Objects, defined lookup and master-detail relationships on the objects, and created junction objects to establish many-to-many relationship among objects.
• Implemented in detail for setup for users in such a way that Campaigns help users to evaluate each marketing activity.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Administer security for users, add/remove users, controls, and settings.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support.

Confidential, IN

Java/J2EE Developer

Responsibilities:

• Interacting with client for requirement gathering, analysis and modularization of the requirement.
• Developed user interface using JAVA Server Pages (JSP), HTML and Java Script for the Presentation Tier.
• Developed JSP pages and client side validation by java script tags.
• Developed an own realm for Apache Tomcat Server for authenticating the users.
• Developed front end controller in Servlet to handle all the requests.
• Developed Ajax call from JSP pages.
• Developed Controller Servlet to handle the database access (MVC pattern).
• Developed custom tags to display the data in JSP pages.
• Developed stateless Bean to handle the Business logics as well as database interaction.
• Deployed the application in Production environment.
• Supporting the application at client side.

Environment: Java, JSP, Servlets, JavaScript, JMS, Apache Tomcat, Rational Rose, Ajax, Oracle and Web Logic