Sales Lead Resume

PROFESSIONAL SUMMARY:

World class Desktop Support Technician with experience diagnosing, troubleshooting and resolving client issues, with outstanding hardware maintenance, application support and training, installations and upgrades. Articulate proactive and personable communicator with excellent skills in client and vendor relations.

AREAS OF EXPERTISE:

Patch/Security Management
Active Directory
Windows Server 2003/2008
Microsoft Exchange
SnagIt 9.0
Adobe Acrobat Professional
SharePoint 2010
Windows XP/Vista/7
MS Office 2007/2010
IE7/8/9/10
Google Chrome
Firefox Bomgar
LogMe In Remote
Win7 Migration
TCP/IP
Networking
Project Management
Vendor Management
Remedy
Office 365
SCCM
Android Development
Spiceworks
Cabling

EXPERIENCE:

Sales Lead

Confidential

Responsibilities:

Accountable for executing store opening and closing procedures
Providing direction to Sales Associates in the absence of the Store Manager
Responsible for engaging customers, being fully knowledgeable about store products and policies
Responsible for operating point of sale register, and inventory
Responsible to always deliver world - class customer service to all customer no matter the circumstances

Tier 1 Help Desk Analyst

Confidential

Responsibilities:

Install software, modify and repair hardware and resolve technical issues
Provide base level IT support to non-technical personnel within the business
Display courtesy and strong interpersonal skills with all customer interactions
Develop quick reference guides to assist end-users with challenging software application features
Create and manage new user accounts using Windows Server
Manage Windows XP Professional, Windows Vista Business, Windows 7 workstations
Ensure that Remedy tickets are resolved and completed to the clients satisfaction
Develop client SharePoint Foundation 2010 sites and provide support as needed
PC refresh and migrating XP to Windows 7 and 8
Provide initial troubleshooting of problems including root cause analysis for desktop, laptop, and printers (local/network)
Provide configuration and SharePoint administration support for Naval Financial Management
Coordinate and support Confidential conferences
Provide level 2 end-user technical support for Windows 7, Microsoft Office, Network connections
Update ticketing system to reflect work in progress or completed

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