PROFESSIONAL SUMMARY:

• Salesforce Administrator and Force.com Developer with 6 years of experience in Salesforce.com CRM Platform which includes Salesforce Application Implementation and Salesforce Administration for 4000+ users in an enterprise sized company.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems, AGILE methodologies and project life cycle processes.
• Experienced in developing and designing business logic for Salesforce.com using Force.com Apex Triggers and Apex Classes.
• Strong in creating various Page Layouts profiles and configured the User permissions based on the organizational hierarchy.
• Experience in Requirements Gathering & Documentation.
• Experience in doing detailed GAP Analysis.
• Experience in preparing BRD ( Business Req. Document)
• Experience in preparing and executing Test Plan and Test Cases.
• Expertise in SOQL, SOSL, Visual Force, Apex, Force.com, Workbench.
• Expertise in Sales and Service Cloud, Lighting Components App Exchange Packages.
• Excellent Experience in SQL Development, performance tuning of Queries, writing queries.
• Proficiency in administrative tasks like creating Profiles, Roles, Users, Page layouts, Email services, Approvals, Workflows, Visual work flows, Reports, Dashboards, Tasks and Actions.
• Extensive experience of using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.
• Support of sales force CRM and sales force SFA applications based on Apex Language and leveraging Force.com Platform world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
• Mastered in integration of Salesforce.com Applications with Other applications with an emphasis of the Web Services/XML and other Integration Tools.
• Used Data loader for data management in force.com platform and good Knowledge in cast Iron, data stage and Informatica.
• Implemented CPQ solution using Apttus CPQ & Contract Management for various customers in industries.
• Experience in Integrating App Exchange Applications with Sales Force, Appirio cloud Sync, Mass E - Mail Management, Application management using Force.com Plug-in &Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, WSDL, SOAP,REST).
• Integrated Jitterbit with Salesforce. (Jitterbit Cloud Data Loader, Jitterbit connect)
• Experienced in JavaScript, Angular JS, JQuery, CSS and HTML.
• Hands on experience in Salesforce.com CRM integration, Salesforce IM, developing and deploying custom integration solutions and extensible Lightning Components for the Salesforce App Exchange.
• Developed Visual force Pages on Lightning App.
• Hands on experience in Administration setup like manage Users, Security Controls and Data Management.
• Experience in using Salesforce.com Administration in Creating Roles, Profiles and Integration of customer and commerce activities with Salesforce Web Services.
• Very good in implementing Design Patterns and File Handling for Application Development
• Experience in Oracle, SQL and PL/SQL programming.
• Excellent Interpersonal, communication, and presentation skills.
• Highly intuitive, hardworking, motivated and easily adaptable to challenging environments.

EDUCATIONAL QUALIFICATION:

Masters in Computer Science

Silicon Valley University

San Jose, CA.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S-Controls, S-Objects,Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects.

Eclipse, Force.com Eclipse IDE Plug: in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production)

Databases: MySql 5.1, Oracle 8i/ 9i/ 10g/ 11g, Microsoft SQL Server 2000/2005/ 2008, DB2, Sybase, Informix.

Web Application: WSDL, SOAP.

Web Design Tools: Visual Studio 2008/2005/2003, SQL Query Analyzer,Adobe Photoshop, Dreamweaver, MS Office.

Languages: Apex, C, C++, Java, JSP, J2EE, Java Script,UML, HTML,XML, XHTML,DHTML, PL/SQL, Perl, TCL, C#.NET, VB.NT

Testing Tools: Bug Tracing QTP, Winrunner, QC, Bugzilla, Load runner.

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008 Linux,Unix.

PROFESSIONAL EXPERIENCE:

Confidential, Georgia

Sr. Salesforce Administrator/Developer

Responsibilities:

• Performed the role of Salesforce.com Administrator and Developer in the organization.
• Involved in identifying, planning and implementing new salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
• Interacted with various business user groups for gathering the requirements for CRM implementation.
• Analyzed and implemented the Security model (Object level, Field level and Record level) using Profiles, Roles and Sharing Model (Organizational-wide defaults & Sharing rules) settings.
• Managing Users, Public Groups, Profiles and Role Hierarchies within the Salesforce CRM.
• Maintaining the Sandboxes (also includes Sandbox Refresh) required for Testing, deploying code to Production.
• Customized dashboards to provide daily forecasts and track opportunities, deal registrations and customer engagement.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Customized Reports to track usage for productivity and performance of our sales teams.
• Modified and Implemented Approval processes and created Approval steps, which used Email Alerts, Field Updates, Related Tasks, Time - based Triggered Tasks to implement Business logic.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation Rules and formula fields to the custom objects.
• Involved in developing V isual Force Pages, Controllers, Triggers, Custom Objects and UI Testing& Test Coverage
• Used field level security along with page layouts to manage access to certain fields
• Worked on Setting up the business user access so they can login to Salesforce using SSO (Single Sign On).
• Used the Java Ant for testing and migrated the code to the deployment instance after Testing.
• Deployed Code from Sandbox to Production using Jenkins and Change Sets.
• Interacted with Salesforce.com organizations using Workbench via the Force.com APIs.
• Defined Lead Assignment rules based on Territory Management rules, Granted Access to Accounts based on the Characteristics of Accounts using Territory Management.
• Involved in using Lightning, Process Builder and Workflows.
• Data Integrity, Monitor and Maintain the Data within CPQ (Configure Price Quote) shopping cart.
• Extracted Data using My SQL Developer and Toad from PeopleSoft to get Employee information.
• Responsible for all activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for correctness of Data.
• Created Training Documents for users to better understand our Application.
• Supported End users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Helped our Sales Reps to reduce quote errors, manage proposals and close more deals in the Sales Cloud using Apptus CPQ.
• Working on CMIS Trouble Tickets, ACSR’s with the users and help them resolving their issues.
• Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support.

Environment: Salesforce Enterprise Edition, Sales Cloud, Service Cloud, Workbench, VisualForce, Custom/Standard Objects, Custom Tabs, Page Layouts, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, Security Controls.

Confidential, Philadelphia

Sr. Salesforce Administrator/Developer

Responsibilities:

• Performed the role of Salesforce.com Administrator in the organization
• Performed UAT sessions for training the users.
• Implemented the Web-to-Lead functionality for the Marketing Campaign.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs and Components to suit to the needs of the application
• Developed assignment rules to automatically redirect leads to Salesforce and assign leads to different users and queues according to the requirements
• Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns
• Integrated with SAP to maintain a record of customer communications and to keep contact information up to date.
• Interacted with Salesforce.com organizations using Workbench via the Force.com APIs.
• Created multiple Approval processes using Workflows to approve, reject
• Used the Java Ant for testing and migrated the code to the deployment instance after testing.
• Experience in integration of AppExchange application with Salesforce.
• Customized dashboards to provide daily forecasts and track opportunities, deal registrations and customer engagement
• Customized Reports to track usage for productivity and performance of business centers and their sales teams
• Supported end users and helped them in getting used to the application, generated reports and saved them for further access to the users
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.
• Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support.

Environment: Salesforce Enterprise Edition, Sales Cloud, Service Cloud, Workbench, VisualForce, Custom/Standard Objects, Custom Tabs, Page Layouts, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, Security Controls.

Confidential, NYC

Salesforce Developer/Administrator

Responsibilities:

• Performed the role of Salesforce.com Developer and Administrator.
• Interacted with various business user groups for gathering the requirements for CRM implementation
• Implemented the Web-to-Lead functionality for the Marketing Campaign
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs and Components to suit to the needs of the application
• Experience in integration of AppExchange application with Salesforce.
• Developed assignment rules to automatically redirect leads to Salesforce and assign leads to different users and queues according to the requirements
• Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns
• Integrated with SAP to maintain a record of customer communications and to keep contact information up to date using Cast iron
• Modified Opportunity and Pipeline by customizing various stages to help prospect better and enabled forecasting
• Created multiple Approval processes using Workflows to approve, reject
• Installed and deployed Organization View, a Force.com AppExchange tool that allows users to create visual org charts and update them in Sales force CRM using drag-and-drop functionality
• Customized dashboards to provide daily forecasts and track opportunities, deal registrations and customer engagement
• Customized Reports to track usage for productivity and performance of business centers and their sales teams
• Supported end users and helped them in getting used to the application, generated reports and saved them for further access to the users

Environment: Salesforce Enterprise Edition, VisualForce, Custom/Standard Objects, Custom Tabs, Page Layouts, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, Security Controls.

Confidential, CA

Salesforce Administrator/Developer

Responsibilities:

• Involved in analyzed requirements and developed detailed design of Sales force integration.
• Created several Validation Rules, Override custom buttons and links on custom and standard objects based on the organizations Health Care Module.
• Developed triggers, apex classes, custom Controllers to achieve the complex business functionality in the application.
• Created new custom objects, S-controls and apex class to enhance the functionality of custom objects.
• Implemented S-controls to manage sales plan call sheets within Salesforce, capturing data and call activity.
• Created Visualforce email templates and also automated Email Process tosend customers.
• Administration of various objects, fields, Page layouts, tabs, custom reports, report folders, report extractions to various formats.
• Created and deployed several reports, developed various workflows.
• Implemented on demand pricing and products configuration using Ajax and Javascript.
• Packaged and Deployed customizations from Sandbox to other environments using Eclipse.
• Provided post-implementation support to assist end users in administration tasks.
• Assisted with data migrations using Data Loader and Import Wizard.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Windows XP Pro, Force.com Platform, Salesforce Enterprise Edition, S-Controls, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Force.com Web Services API, SOQL/SOSL Queries, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com Sandbox , Email Services, Security Controls, Sandbox data loading, HTML, Java Script, CSS, WSDL, SOAP.