PROFESSIONAL SUMMARY:

• 7+ years of experience in the IT industry including 5 years of experience on the Salesforce.com CRM Platform.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce Custom Objects, Junction Objects, Master - Detail relationships, LookUp relationships. Experience in Administration, Configuration, Implementation and Support on Salesforce.com platform.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Played a key role in UAT, SAT and training business users on SFDC system and process.
• Designed custom formula fields, field dependencies, validation rules, workflow rules and approval processes for automated alerts, field updates and email generation per application requirements.
• Configured security and sharing rules at object, field and record level for different users at different levels of organization.
• Customized page layouts, search layouts, custom links, related lists and other components on a record detail and edit pages as per the business needs.
• Experience in Data Migration from ANT, Excel, MS outlook and Legacy Systems using Data Loader, Import Wizard, Cast Iron and Informatica tools.
• Experience in Apex coding to implement the complex business logic within Governor limits.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Experienced in developing Apex Classes, Apex Triggers & Web services.
• Designed and developed SOAP based web services to integrate Salesforce with different external systems. Experienced in building Custom Applications that includes administration, configuration, implementation and support experience with Salesforce.com platform.
• Managed Business Processes through various phases of a Project life Cycle (SDLC) Management, using methodologies like Agile, Scrum, ITIL, Business and Information Re-engineering.
• Expertise in building Visuallforce Pages, Visualforce Custom Controllers, Components, Custom Objects, Reports, Dashboards, Tabs and Customer Portal. Involved and provided support during the UAT. Knowledge of Customer Portal/Partner Portal implementation.
• Proficient in Data Migration from Traditional Apps to Salesforce Using Data Loader and PL/SQL procedures. Experience in working with REST and SOAPAPI’s.
• Hands on experience in creating and installing ManagedPackages.
• Configured Web-to-Case and Email-to-Case functionalities. Strong Deployment skills using Ant and Chain sets. Experience building Custom Controllers/VF Components.
• Experience customizing standard objects Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads and Campaigns. Experience in Developing Internet/Intranet applications.
• Very strong in Relational database concepts like Normalization, indexes and performance tuning. Experience in Java and J2EE technologies which involves MVC, JDBC, Servlets, JSP, JPA, XML, XSLT, EJB, JMS, Web Services, SOAP, Java Script, and Development experience with Application/Web servers like JBoss, IBM WebSphere and Apache Tomcat.
• Proficient in using JavaScript, J Query, CSS, HTML, DHTML, AJAX, Bootstrap.
• Extensive knowledge about working processes such as time management and process optimizations. Excellent analytical, de-bugging skills and documentation skills.
• Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem solving skills.
• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Classes, Apex Triggers, SOQL, SOSL, Visual force Pages, Components, Dynamic Components, Controllers (Custom, Extension), Apex Batch & Schedule Classes, Web Services, SOAP, REST, Partner WSDL, Chatter RESTAPI, Reports, Dashboards, Analytic Snapshots, SSO, Salesforce1, Lightning Components.

Custom Integration: Outbound Messages, Workflow and Approvals, Field Updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading.

Programming Languages: C, APEX, SQL, Java and PL/SQL

Operating Systems: Windows NT, XP, Vista, 7, 8, Windows Server 2003/2008, Unix

Database: MySQL, Oracle 9i/10g, Microsoft Access, Force.com MySQL

Tools: Eclipse, Force.com Eclipse IDE plug-in, Force.com GUI, Apex Data loader, Force.com Apex Explorer, Force.com Excel Connector, Jira, TOAD, Tableau

PROFESSIONAL EXPERIENCE:

Confidential, Fairfax, VA

Salesforce Developer/Admin

Responsibilities:

• Worked with functional leads to transform and develop new requirements into design, implementation. Active participation in Project Management Activities-Allocation of tasks, communicating project status in a timely manner, tracking of project progression status, team management, knowledge transfer, Cost-benefit estimation and evaluation and participate in client facing meetings. Created Managed Packages with deprecated annotations to be available for partner Salesforce users. Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Configured Campaign Management, Campaign Influence and Lead Conversion.
• Configured the Case Management Process.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limits. Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API. Implemented Classes, Interfaces, Keywords and Annotations.
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Worked with Dynamic Apex to access sObjects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Added methods that can be called from Visualforce pages to Controller Extensions.
• Created Custom Controllers to make external web service callouts, validate and insert data.
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components. Developed complex reports and dashboards using HTML, PDF, Apex, Visualforce page and mail merge.
• Worked on SRS Document, analyze requirements and define solution based on Salesforce.com Out of the Box (OOTB) functionality.
• Created Visualforce pages which identified a region to be updated to enforce partial page refreshes and display the status of Ajax requests to display different values depending on whether it is in progress or completed.
• Implemented Visualforce pages with public-facing websites by using Force.com Sites.
• Used Organization security, Network-based security and Session security to implement platform security. Used Picklists, Dependent Picklists, and Record Types to enforce data quality.
• Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates. Worked with Approval processes that used Email Approvals and Parallel Approval steps. Used Process Visualizer to study Approval steps.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, CSS, Javascript, Angular JS, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Tarrytown, NY

SalesForce Admin/Developer

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation. Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Eclipse. Created new User Accounts and assigned Profiles as per their role in role hierarchy. Defined Org wide default to restrict access from users.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Data Validation rules and Formulas as per business requirement.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed various Web Pages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates in HTML and Visualforce.
• Integrated the Web Services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Worked with Salesforce.com team to make application certified.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES. Help users with Chatter teams/Groups and follow application as well.

Environment: SaleForce.com platform, Visualforce (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, APPTUS, Eclipse IDE, Subversion,.

Confidential, Charlotte, NC

Salesforce Developer/Administrator

Responsibilities:

• Create and document application requirements by working together with those involved in the development of program enhancements and changes including program staff, programmers, strategic planning and analysis staff and/or outside consultants as needed.
• Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements.
• Experience with Force.com Configuration and Apex / Visualforce / API development along with IDE and Salesforce.com sandbox environments.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming On Force.com Platform.
• Worked on various Salesforce objects like Accounts, Contacts, Leads and Opportunities.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows and Approval Processes for automated alerts, field updates, and Email generation leading to effective communication with customers and partner portals.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visualforce Pages, Apex classes & Triggers to suit to the needs of the application.
• Used SOQL & SOSL for data manipulation needs of the application using Force.com Explorer.
• Trained new and existing users on how to use database applications.
• Keep application users informed about system functionality and enhancements
• Provided application users with technical support logging and tracking identified system problems through resolution.
• Implementation experience with Salesforce Case Management, Salesforce Workflows, Salesforce Change Migration/Release process, Salesforce.com Sales Cloud, Service Cloud and segregation of Salesforce administration duties.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, SOSL, SOQL, Sales Cloud, Sales Cloud, Data Loader, HTML, Javascript, Eclipse IDE, Windows 7

Confidential, Ridgefield Park, NJ

Salesforce Developer

Responsibilities:

• Assuming a leadership role in requirements definition and application best practices and assisting with determining project scope with project managers and sponsors.
• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with project teams to prioritize collected requirements.
• Prepared comprehensive Functional Requirements Documents (FRDs) for the project based on business requirements, priorities and scope.
• Analyzed change requests for existing applications and projects implementing new applications and creating process models, specifications, diagrams and charts to provide direction to the project teams. Understanding and leveraging SFDC CRM processes for help with pre-sale activities. Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules. Created various Profiles, Roles, Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Designed and deployed Custom tabs, Approval Processes and Auto-Response for automating business logic.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Implemented CSS for Visualforce pages and experience working with Partner portal system.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries. Performed Data Analysis and migrated data from SQL Server database to Force.com platform using Data Loader.
• Integrated the SOAP and REST based Web Services for extracting the data from external systems to display in the pages of salesforce.com. Implemented Salesforce.com web services client using Salesforce web services API, Java, XML and partner WSDL.
• Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel. Involved in Agile methodology, Scrum which dramatically improved productivity and reduced errors.
• Communicated regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Service Cloud, SQL Server, Custom Objects, Custom Tabs, Email Services, HTML, Javascript, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Windows.

Confidential, San Jose, CA

Salesforce Developer/Administrator

Responsibilities:

• Performed the role of Salesforce.com Developer in the organization.
• Developed Visualforce Pages, Visualforce Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality. Managed different cases on the console using Service Cloud.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model. Created page layouts, search layouts to organize fields, custom buttons, custom links, related lists, and other components on a record detail and edit pages.
• Managed users, Public Groups, Profiles and Roles within the Salesforce CRM designating access to the applicable user within the user hierarchy.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created Visualforce pages with responsive design using company CSS and style-sheets with the help of jQuery and static resources.
• Created the visual force pages and integrated with external legacy system using REST based web-services.
• Developed SOQL and SOSL queries to get data from different related objects.
• Developed visualforce pages using apex components.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization. Responsible for writing test class for classes related to the project, and made a safe deployment for every major release.
• Enforced security by implementing object and field level security, sharing rules, permission sets, organization wide defaults and roles. Performed code migration between the sand box & production platforms via eclipse force.com IDE plug-in.
• Worked in agile methodology and participated in daily meetings and presentations in the organization.

Environment: Salesforce.com platform, Apex Language, Visualforce Pages, Components and Controllers, Data Loader, Workflow and Validation Rules, Reports and Report Types, Custom Objects, Tabs, Email Services, HTML, JavaScript, Eclipse IDE Plug-in.

Confidential, Minneapolis, MN

Salesforce Developer / Admin

Responsibilities:

• Involved in various activities of the project, like development meeting, requirement gathering, and analyzing requirements, documenting the functional and nonfunctional requirements.
• Worked with the user group for requirement gathering throughout the planning and implementation and designed the data model to transform the existing business process to salesforce. Designed, developed and deployed the Custom Apps, Custom objects, Custom Fields, Custom buttons, Page layouts, Custom tabs, Components, Visualforce Pages, Apex classes to suit to the needs of the application.
• Attended daily meetings, weekly scrum meetings and sprint review meetings.
• Developed Apex Classes, Apex Triggers, Workflows and Approval Processes for various functional needs in the application.
• Created various Visualforce/html email templates for Email Alerts using triggers and approval process for the clients and customers.
• Maintained data cleanliness and accuracy by adding various Custom validation rules and Custom formulas. Worked on Test Cases by developing Test Classes to meet the required Code Coverage in salesforce.
• Used Streaming API to implement push and publish service as per the client requirement.
• Created Profiles, Roles and Permission Sets for all the users in the organization.
• Worked on Data Mapping using excel sheets to map all the existing fields from Client and Mainframe Applications to Salesforce.
• Worked with SQL Server management studio to execute complex SQL queries using client and salesforce schema
• Used XML based Web Services using SOAP/WSDL for common interface across all internal and external application and users.
• Worked on the UI layer coding JSP with HTML, DHTML, CSS Javascript, Jquery.
• Used the Sandbox for testing the developed App after migrating some test data from client application.
• Used Salesforce Developer Console to execute apex codes and SOQL.
• Provided ongoing salesforce.com maintenance support and administration services including periodic data cleansing and fixing runtime issues.

Environment: SaleForce.com platform, Visualforce (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, APPTUS, Eclipse IDE, Subversion.