Salesforce Admin Resume Round Rock, TX - Hire IT People

SUMMARY:

Certified Salesforce CRM Administrator with over 5 year’s experience in Salesforce.com as an user (All Admin activities managed by me)
Bachelor’s degree with over 15 years of completed experience in CRM, Customer service, business development and technical recruiting.
Over 10 year’s experience with multi - tier CRM applications - Salesforce, Act, Goldmine, SAP, SugarCRM and Top Producer - Real Estate CRM.
Functional knowledge of Salesforce.com data structure and understanding of how to leverage it to meet complex business processes and reporting requirements.
Excellent interpersonal and analytical skills to build partnership, manage engagements with business and Information Services
Experience working with business owners and stakeholders to develop and document business needs and turn into working solutions Translating technical jargon into terms that business users can understand.
Motivated and ability to work independently or as part of a team
Ability to manage time and workload on multiple projects/initiatives Designed, developed, tested, documented and deployed high quality business solutions on the Salesforce platform.
Extensive business knowledge and customization experience on various salesforce.com objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Reports and Dashboards.
Experience in Creating Roles, Profiles, Page Layouts, Email Templates, Workflows, Actions, Formulas, Approval Process, Custom Objects, Custom fields, Reports/Dashboards and various other components as per the client and application requirements.
Strong organizational skills and process-oriented mindset
Influencing others to achieve results * Proactive, responsive, and results-driven

PROFESSIONAL EXPERIENCE:

Confidential, Round Rock, TX

Salesforce Admin

Responsibilities:

CRM staffing Company specializing in Salesforce.
Using Salesforce CRM for over 5 years as Applicant Tracking System (ATS) to track all activities relating to consultant, Delivery, Client, Project, Contacts, Accounts, opportunities.
Generate necessary reports on Demand.
Specialized in understanding what's the motivation with Software Engineers / Consultants - why, when and how software professionals start on projects.
Escalate business development through management, strategic planning, excellent customer service and support which increase productivity and revenue growth.
Exceed goals and objectives while adhering to all required standards.
Organized and detail oriented professional
Exhibit diagnostic and collaborative problem-solving skills.
Create and modify users, roles, and profiles - Salesforce.
Build reports and dashboards for call center managers - Salesforce
Create custom objects and fields - Salesforce.
Set up validation rules and formulas - Salesforce.

Confidential, Cupertino, CA

Sr. Account Manager

Responsibilities:

Staffing Company, working on Business Development and Account management
Used Goldmine and Act CRM software to maintain contacts and manage business.

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Salesforce Admin Resume

Round Rock, TX

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