PROFESSIONAL SUMMARY:

• Over 10+ years of IT experience in which 6+ years of relevant and extensive experience in Salesforce Developer/Administrator with strong object oriented analysis, designing and programming technical skills experience in Salesforce.com CRM and Force.com platform .
• Salesforce Developer/Administrator engineer with in - depth knowledge of experience in Salesforce.com CRM, Force.com platform, consulting, project management and delivering projects covering requirement analysis, system design, development, testing, deployment, database, webserver administration and technical support.
• Salesforce Administrator (ADM 201) Certified
• ITILv3 foundation Certified
• Worked on Sales Cloud and Service Cloud implementation
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Experience in implementing Apex Classes, Triggers, Batch Apex, Test Classes, Visual force pages, lightning, Salesforce, Web Service etc to achieve complex business functionalities
• Experience building reports and dashboards using the Wave, customizing them on service cloud using the charts as per requirements
• Strong knowledge of marketing, sales and service clouds.
• Experience in integrating Salesforce and other applications using SOAP and REST API Web services and outbound messaging.
• Well versed in analyzing company processes, translating business workflows into accurate Salesforce.com workflows and configuring Salesforce.com to meet business needs.
• Have extensive experience in implementation of Custom Objects, Custom Tabs, Workflow Rules, and Role based Page Layouts and Record Types, Approvals, Assignment Rules
• Implemented security and sharing rules at object, field and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Have knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates & Email generation according to application requirements
• Well versed with analyzing company processes, translating business workflows into accurate Salesforce.com workflows and configuring Salesforce.com to meet business needs.
• Extensive experience in data migration and integration using Apex Data Loader.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders and report extractions to various formats. Design of Visual Force Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers and various other components as per the client and application requirements
• Ability in creating Profiles, Roles, Users, Tasks and actions, Dashboards, Reports, and Validation Rules
• Provided ongoing maintenance and administration services including periodic data cleansing, custom objects, workflows
• Experience in databases such as MySQL.

TECHNICAL SKILLS:

Sales force.com Technologies: Standard /Custom Objects, Workflows & Approvals, lightning, Apex Classes/Controllers, Apex Triggers, VisualForce Pages, Data Loader, Reports, Workflow Rules, Validation, Record Type, Role Hierarchy, Page Layouts, Dashboards, Force.com IDE.

Tools: & Technologies: Force.com Explorer, Force.com Data Loader, Informatica, Cast Iron Systems, Force.com Excel Connector, Force.com Platform(Sandbox and Production), App Exchange Applications.

Web Technologies: Web Services, HTML, DHTML, CSS, XML, Java Script, ETL Informatica.

Languages: Java J2SE, C, C++, APEX, SQL, SAS

Office Tools: MS Excel, MS Word, MS PowerPoint, MS Project, MS Outlook, MS SharePoint and MS Visio

Operating Systems: Windows 98/NT/XP/Vista/7, Windows CE, Linux, UNIX, IOS, MAC.

Methodologies: SDLC, RUP, AGILE, UML, Waterfall

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Sr Salesforce Developer

RESPONSIBILITIES:

• Worked with functional leads to transform and develop new requirements into design, implementation.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.
• Worked on Sales Cloud, Service Cloud implementation, Custom Cloud and Apex Programming On Force.com Platform.
• Involved in data migration and integration using Apex Data Loader.
• Worked in Administration, Configuration, Implementation and Support of sales force CRM and Sales force SFA applications.
• Extensive experience in lead case management (Web-to-Lead, Email-to-Case).
• Experience working with Salesforce.com sandbox and production environments.
• Worked with Visual force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Batches, Apex Web Services, App Exchange deployment, lightning framework, Apex Classes and Apex Triggers.
• Scheduling Apex jobs for processing large records.
• Building reports and dashboards using the Wave, customizing them on service cloud using the charts as per web lead source requirements
• Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security and configured their sharing settings.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Worked on various Salesforce objects like Accounts, Contacts, Leads and Opportunities.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Developed Apex Triggers, Apex Classes and Test Methods using proper controls & syntax and also experience in writing unit test cases.
• Experience with Managing the complex data Experience in Integrating App Exchange Applications with Salesforce, Informatica On Demand, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, WSDL, SOAP,REST) & web integration with SDFC.
• Worked on configuration, security and security controls aspects of Salesforce.
• Created various custom Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization.
• Integrated the SOAP and REST based Web Services for extracting the data from external systems to display in the pages of Salesforce.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers) Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Windows XP.

Confidential, Montgomery, AL

Salesforce Admin/ Dev

Responsibilities:

• Served as the point of contact for all Salesforce related issues, updates, enhancements and questions for the organization.
• Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Page layouts, to suit to the needs of the application.
• Maintain consistency between territory management application and SFDC accounts and leads, assuring all sales people are assigned the correct accounts and leads.
• Built and managed custom reports for sales manager and executives.
• Created Field mapping document for various objects like Accounts, Contacts, Tasks, Opportunity, and Lead.
• Utilized Google Charting API to create VisualForce pages showing US maps that charted sales by state.
• Migrated data from Oracle database to Salesforce database using Dataloader.io and completed the configurations which was in Oracle Application to Salesforce platform.
• Implemented Chatter, Chatter desktop, created public and private groups.
• Developed Apex Classes, Apex Triggers, Components, Visual force Pages and Controller classes for various functional needs in the application.
• Created Workflows, Approval processes, Validation rules and sharing rules.
• Extensive experience in Apex/VisualForce development.
• Set up Marketing Campaigns, Campaign Hierarchies, and Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Developed product capabilities using Force.com, APEX, and VisualForce.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API (XML, WSDL, SOAP,REST)

Environment: Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, XML, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Email Services, Sandbox data loading.

Confidential, Bloomington, IL

Sr Salesforce Administrator

Responsibilities:

• Requirement generation by meeting with the customer interaction team.
• Involved in Salesforce.com application and customized apps to match the functional needs of the client.
• Migration of data from Microsoft Excel to Salesforce using Import Wizard.
• Created page layouts to organize fields, related list and other details on a record detail and edit page.
• Implemented Salesforce principles to create custom objects from pick lists, dependent pick lists, lookups, junction objects, master details relationships, validation and formula fields.
• Customized work flow implementation using SFDC standard objects such as Leads, Reports, Dashboard.
• Created Summary reports, matrix reports, and dashboards.
• Generate Web-To-Lead code and integrate on the website to track leads into Salesforce.
• Worked with teams throughout the organization to improve their workflow and grow Salesforce with business needs.
• Developed validation rules to prevent bad data from being entered.
• Create workflow to update fields or send email alerts as appropriate.
• Setup new objects and implement appropriately to handle new business needs.
• Create new fields as needed.
• Worked on customizing the application using some Custom Objects and Record Types.
• Created Workflow rules to update the fields and sending emails based on the business rules.
• Generated Validation rules to validate the data entered by the user.
• Generated Standard Reports provided by Salesforce and scheduling the delivery through email to the business users.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Work with application teams to execute End to End test cases.

Environment: Salesforce.com platform, workflow & Approvals, Reports, Standard & Custom objects, Tabs, Security Controls, Roles, Appexchange.

Confidential

SAP Basis Administrator

Responsibilities:

• System Installations and performed post installation activities
• Building new SAP systems using System Copy (export/import) Oracle database on Linux
• Maintaining all the instance profiles in Development, Quality and Production systems
• Performed Kernel Upgrades on all the Development and Production systems
• Installed and Upgraded Host Agents and DAA Agents for the entire Landscape
• Background jobs management and administration
• Working with various teams during the Monthly Maintenance activities
• Performance tuning, Troubleshooting various Log and Trace files
• Configuring Transport Management System and transporting the requests
• Maintaining Profiles and modifying parameters in Instance, default and start profiles
• Checking the Daily Monitoring report and ensuring the system condition is fine.