SUMMARY:

• Six Years of professional experience as a Developer and administrator for Sales Force CRM Platform. Acquired strong cross - functional communication skills, research skills, excellent presentation skills, good problem solving skills and a great eye for details.
• Experience leading team of developers; Carried out Administrator, Developer and Support roles in various projects across Sales Cloud, Service Cloud and Call Center applications.
• Excellent in administrative tasks like creating profiles, roles, users, page layouts, email services, Approvals, Activities.
• Customized Sales, Marketing, Customer Support and Call Center Application in Sales Force.
• Proficient in Partner portal, Customer portals and Force. Confidential Sites.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Extensive experience of using declarative features like validation rules, field dependencies, workflows, dynamic approval process for satisfying complex business process automations.
• Created various profiles and configured the permissions based on the organization hierarchy.
• Implemented various advanced fields like pick list, multipicklist, custom Formula Fields.
• Strong Knowledge of Apex classes and Triggers, Visual Force Controllers, Components.
• Experience working with Force. Confidential IDE and salesforce. Confidential Sandbox environments.
• Expertise in Apex to implement the complex business logic with in governor limits.
• Strong Knowledge of the data model and SOQL, SOSL, DML statements and methods and sObjects.
• In-depth understanding of CRM business process like Campaign Management, Lead Management, Order Management, Account Management and Case Management.
• Excellent experience in Data Migration, Data Integration, Synchronization, Replication and Monitoring using Apex Data Loader, Informatica On-Demand and Jitter bit Data Loader.
• Good experience in Reports, Dashboards and Analytical Snapshots.
• Proficient in Mobile, Offline and Outlook configuration.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Skilled in both technical and functional aspects of Salesforce. Confidential and have deep understanding of its underlying principles of SAAS and Cloud Computing.
• Excellent experience in requirements gathering and preparation of functional documents.
• Experience in Synchronization, Data-Modeling, Data Extraction, Transformation, Data Loading, Scheduling, Monitoring, and Reporting in a cloud scenario.
• Proficient in test-driven, agile development.
• Proficiency in Object Oriented Languages like C++, Java, J2EE, JSP, Servlets.
• Experience in web technologies like HTML, XML, CSS, XPath and JavaScript.
• Experience with databases such as Oracle and MySQL.
• Expertise in Source Code Management using Clear Case, and Microsoft Visual Source Safe.
• Excellent team player, self-motivated, quick learner with good communication and inter-personal skills; accustomed to working in both large and small team environments.
• Significant experience in issue resolution, client communication and reporting.

TECHNICAL SKILLS:

Sales Force: Sales Force CRM, Sales Force SFA, Apex Custom Controllers, Apex Classes, Apex triggers, Visual force Pages / Components, Apex Web Services, SOQL, SOSL, AJAX Toolkit for S-Control, Workflow & Approvals, Reports, Dashboards and Custom Objects.

Sales Force Tools: Eclipse, Force. Confidential Eclipse IDE Plug-in, Force. Confidential Explorer, Force. Confidential Data Loader, Force. Confidential, Excel Connector, Force. Confidential Platform (Sandbox and Production )

Integrating Tool: Apex Data Loader, Informatica On-Demand and Jitterbit Data loader.

Programming: Apex, C, C++, Java

Web Technologies: HTML, XHTML, XML, CSS3, AJAX, XRX, Java Script

Database: Oracle 8i/9i/10g, MS SQL Server 2000 / 2005

Testing Tools: JUnit, Element Tool

Operating systems: Microsoft Windows (2000/XP/Vista), Ubuntu, Linux, Apache Mac

Other tools: Visio, Clear Quest, Clear case and Ms Project, Eclipse

PROFESSIONAL EXPERIENCE:

Confidential, TX

SalesForce Confidential Developer

Responsibilities:

• Developed Visualforce Pages for Partner Connect which are launched in Partner Community.
• Designed various WebPages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Assisted in the implementation of the Sales Cloud to support the marketing and sales divisions of the company.
• Integrated Sunnova Salesforce CRM System, Financial force and Concur Travel & Expense Management system to capture Sunnova Energy Employees Expenses and create Journals in Financial Force System for Journals.
• Migrated Data from Legacy Nova Quotes systems to Salesforce System.
• Used Batch Apex to build an archiving solution that ran on a nightly basis, looking for records past a certain date and added them to the archive.
• Managed marketing campaigns, campaign hierarchies, lead queries, assignment rules, and web-to-lead and auto-response rules.
• Created partner portals for partners to generate leads, to log & review the status of cases and to make sales request in real time.
• Used debug logs and system log console to debug apex scripts in order to catch exceptions and executed governor limits.
• Integration of their SAP ERP software with Salesforce CRM package through web services based on the Rest API.
• Created test scenarios on Sandbox environment, and used Force. Confidential Component Deployment Wizard for migrating data between Force. Confidential IDE and Sandbox environment.
• Developed Apex Classes and Apex Triggers on Account, Lead, Quote, System Objects for Leads Conversion and to accommodate custom business logic.
• Configured Duplicate Management Matching and Duplicate Rules for Accounts, Lead and Contacts.
• Synchronized Salesforce Data to Informatica Database.
• Used Force. Confidential IDE Plug-in for Development and deployment changes/application on production.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Coordinate with the administrator and business analysts for the issues requiring business analyst help.
• Salesforce web service callout methods for various functional needs.

Environment: Force. Confidential Platform, Salesforce Unlimited Edition, Salesforce. Confidential Custom/Standard Objects, Custom Tabs, Page Layouts, Force. Confidential Web Services API, SOQL Queries, Workflow & Approvals, Reports, Eclipse, Force. Confidential Eclipse Plug-in, SalesForce. Confidential sandbox data load, Email Services, Security Controls, Sandbox data loading, MVC Design Patterns.

SalesForce Administrator

Responsibilities:

• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application considering governor limits.
• Developed batch classes for mass update of records such as Account owner reassignment, case owner reassignment.
• Performed data migration from ACT CRM to Sales Force CRM for users spanning all over the world.
• Performed the roles of Salesforce. Confidential Developer and Administrator in the organization.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Resolution of production support issues raised in Salesforce.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.
• Creating and working on change requests for customizing changes and program fixes.
• Handling all the level 2 support issues pertaining to development.
• Worked with various salesforce. Confidential standard objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Involved in distribution of tickets among teams and within the team.
• Used Force. Confidential IDE Plug-in for Development and deployment changes/application on production.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Coordinate with the administrator and business analysts for the issues requiring business analyst help.
• Salesforce web service callout methods for various functional needs.
• Did work on integration and web services for “Visual Compliance EIM RPS Web Service Configuration Details” Project.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Interacting with client/end users for resolution of tickets.

Environment: Saleforce. Confidential platform, Apex, Visualforce, Workflow & Approvals, Reports, AppExchange, Custom Objects, Custom Tabs, Windows XP, Sales cloud & Service cloud, Integration, Web Services.

Salesforce Developer

Responsibilities:

• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce. Confidential (SFDC).
• Used tools such as Eclipse IDE, ANT Migration Tool and Change Sets to deploy code to various sandboxes and to Production
• Interacted with various business team members to gather and documented the requirements.
• Worked on various salesforce. Confidential standard objects like Accounts, Contacts, Reports, Opportunities etc.
• Managed users, hierarchical roles, profiles, security controls and territory management.
• Developed batch Apex scheduler to create and maintain Storage locations.
• Used HTML to improve the appearance of Email Templates.
• Designed, and developed Apex Classes, Controller Classes, and extensions for various functional needs in the application.
• Installed the Informatica- On demand from the AppExchange for two-way data integration form the Siebel CRM to Salesforce.
• Designed the Staging Area Model in between Informatica and Siebel to pick the daily fresh feeds from Siebel system.
• Designed and Developed all the transformation Scripts for converting the daily feeds according to business requirement.
• Migrated all the attachment from Siebel production database server to Salesforce.
• Implemented the Real time integration from Salesforce to Siebel so as to synch the updates made in salesforce with Siebel system.
• Developed Informatica Cloud REST Web Service for making the daily integration jobs real time.
• Involved in Real time Integration between Informatica cloud and SQL database using BIZTALK.
• Configured Microsoft Outlook to keep a record of customer communications.
• Used SOQL, SOSL to select the data from salesforce. Confidential platform database.
• Worked on the data mapping between the two source systems, identified and resolved the gaps in data.
• Designed and Developed Dashboards and Reports to monitor real time integration and synch activities based on timing.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Supported the data migration activities for migrating the data from various business centers and business center users.
• Worked on Integrating multiple Salesforce instances using Salesforce to Salesforce(S2S) wizard and Informatica On-Demand.
• Worked with business teams in driving the User adoption of the Salesforce system.

Environment: Force. Confidential Platform, Salesforce Unlimited Edition, Salesforce. Confidential Custom/Standard Objects, Custom Tabs, Page Layouts, Force. Confidential Web Services API, SOQL/SOSL Queries, Workflow & Approvals, Reports, Eclipse, Force. Confidential Eclipse Plug-in, SalesForce. Confidential sandbox data load, Email Services, Security Controls, Sandbox data loading, WSDL,MVC Design Patterns.

Salesforce Administrator

Responsibilities:

• Implemented the requirements on Salesforce. Confidential platform and Force. Confidential IDE Plug-in using Eclipse.
• Created Visualforce pages with fields, buttons and using various components to invoke methods.
• Using controllers and embedded JavaScript and HTML as needed.
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer’s issues.
• Designed various WebPages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Involved in data mapping and data Integration from JD Edwards ERP to SalesForce. Confidential .
• Installed Pervasive Data Integrator from the AppExchange for two-way integration with a JD Edwards ERP system.
• Designed, and developed Apex Classes, Controller Classes, and extensions for various functional needs in the application.
• Wrote SOQL and SOSL statements within custom controllers, extensions.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Installed Instant Service Chat and Email from the AppExchange to let agents click to create cases from chat and email.
• Designed and developed User Interfaces for Sales Force users as per requirements.
• Deployed Envox’s Phone Link, a computer telephony integration solution from the AppExchange that adds screen pop and click-to-dial capabilities to Salesforce CRM.
• Used force. Confidential IDE for developing custom applications.
• Wrote Test Plan and Test Case.
• Involved directly with Test Team and did bug fixing using Clear Quest.
• Created Managed Package using Eclipse.
• Migrated from sandbox to production using FORCE.IDE

Environment: APEX, Web services, SOSL, SOQL, Informatica, Force. Confidential IDE, Import Wizard, XML, Java Servlets, Visual Force Pages, Workflows, S-controls.

Salesforce Developer

Responsibilities:

• Worked with functional leads to transform and develop new requirements into design, implementation.
• Performed day to day Salesforce administration tasks around record types, page layouts, profiles and permissions, reports and dashboards.
• Wrote test classes to ensure that the Apex code has a minimum coverage of 90% and tested all the positive as well as negative use cases in the test methods.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, VisualForce Pages, Apex classes to suit to the needs of the application.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Customized tabs for among different business users groups and business centers.
• Create various profiles and configured the permissions based on the organizational hierarchy requirements.
• Designed and developed workflow rules, validation rules, and customizations within Sales force.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Implemented S-controls to manage sales plan call sheets within Sales force, capturing prep data and call activity.
• Extended native SFDC reports to leverage custom fields to create meaningful reports, dashboards.
• Involved with Salesforce. Confidential Premier Support and handled the support cases with the help salesforce. Confidential support.
• Administrated and monitored the company’s Sales force CRM application.

Environment: SalesForce. Confidential CRM Application Platform, Apex Language, Visual Force, S-Controls, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment.

Java/J2EE Developer

Responsibilities:

• As a Software developer actively involved in various Business Layer and Data Management components of this multi-tiered web based project.
• Responsible for the implementation of the server side software using Servlets with Tomcat as web server.
• Implementation of web based software modules for handling user requests using Servlet classes and managing users and clients (JSP, HTML, JavaScript and XML).
• Responsible in writing Data Access codes using JDBC and Oracle database as backend as Model.
• Responsible writing JSPs, Data Beans.
• Responsible for Testing - unit testing & integration testing using JUNIT.
• Used Ant tool to build and deploy application on Tomcat Server.
• Writing procedures and Packages for Report Generation using Oracle as Database.
• Writing code for printing of Report pages in HTML format and Microsoft Excel files.

Environment: Java, JSP, HTML, JDBC 4.0, Servlets 3.1, EJB (Session Beans), J2EE Design Patterns, Eclipse 3.3.1 Edition, Tomcat 5.5