SUMMARY:

• Process Improvement/Process Reengineering SME with expertise in identifying, developing and implementing technical solutions to in corporate change.
• Expert research and data analysis skillsets, data usage, data modeling and integration experience.
• Business administration/enterprise architecture background, which ensures process improvements and related IT solutions are aligned to organizational standards.
• 15 years experience supporting critical clients in the areas of enterprise IT Strategy, process re - engineering, requirements gathering and management, policy development and implementation, program and project planning, and IT management and solution identification.
• Disciplined self-starter, knowledgeable about current DoJ, Confidential and HHS business requirements process improvement initiatives, databases, and procedures with a focus CMMI, ITIL, IT security, and Enterprise Architecture processes.
• Exceptional track record of interpreting and applying complex regulatory requirements particularly those relate to information technology programs, using the methodologies above to develop improvement efforts and generate As-Is and To-Be Business Process Models in alignment with the successful evolution of technology solutions.
• Strong verbal and written communication skills: presentations, facilitation, and liaison capabilities to represent client interests.
• Familiar and have worked with multiple software development life cycle methodologies, including Waterfall, Agile and the SDDP.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business Process Re-engineer

Responsibilities:

• Leading business process re-engineering and associated system analysis efforts with the objective of optimizing Identity Management within the organization.
• Utilizing an end-to-end approach, spanning 5 divisions. Produced processes and related IT environment (Systems, related hardware, identity record data flows) requirements and recommendations in alignment with LRPs and best practice methodologies, with a focus on Confidential and Confidential .
• Recommendations and requirements support ICAM architecture products, governance, and system architect/solution requirements.

Confidential

Senior Business Analyst

Responsibilities:

• Identified performance metrics for the Acquisition, Logistic and Material Readiness ( Confidential &MR), and Installation Environment (I&E) Team’s annual Operational Execution Plan (OEP), captured supporting information via system and data analysis and identified data quality issues, resulting in improvements for the Intelligence (BI) Tool (Tableau) under implementation.
• Developed a SharePoint site to support Confidential review of Confidential Defense Business System problem statements and out of cycle requests for funding, improving operational performance, data quality, and visibility.

Confidential

Project Lead/Product Owner

Responsibilities:

• Review of business process and the related IT solution, to include review of all related LRPs, strategic direction, and organizational objectives.
• Conducted a gap analysis
• Identified requirements, to include analysis of stakeholder tools and data, integration options, stakeholder site visits, monthly workshops (with representatives from each Confidential organization), and electronic surveys. Brought high level issues into compliance and ensured continuity of operations.
• Advised on policy changes.
• Successfully justified the build of a new solution. Served as the lead an Agile centric development effort for a SharePoint customized solution.

Deputy Chief Management Officer

Confidential

Responsibilities:

• Reviewed Problem Statements associated with IT programs, plans and automated solutions undergoing development, modernization, improvement efforts and providing recommendations associated with requirements and compliance, BPR, architectural alignment and risk.
• Reviewed and developed organizational and congressional level recommendations, guidance, and associated best practices of the acquisition, procurement and requirement processes to identify need and opportunity for improvement.
• Provided guidance, strategy, and solution concepts for Combatant Command business processes and related technological solutions through the analysis of system data, LRPs, and stakeholder input.
• SME on Joint Publication (JP) 4-10 Operational Contract Support .
• Selected to perform an internal review of company operations and associated IT solutions (company is a subsidiary; total of 7 separate companies involved).
• Reviewed current systems and tools, identified redundant capabilities, and assessed data for repetitive entry and integrity and stake holder access issues.
• Performed market research, coordinated vendor demos, and compiled cost estimates.
• Developed Confidential using various combinations of current and new technologies, one-time 3rd party integrations, and changes in business activities. Used a scorecard methodology to show how each solution measured against company priorities and objectives.
• Solution reduced costs by 15% in the first year, reduced the number of time charging and payroll systems from 4 to 1, and fully automate and integrate Human Resources, Time Charging, Expense Reporting, Payroll and General Ledger/Accounting information.

Confidential

Senior Business Analyst

Responsibilities:

• Lead Consultant for Information Technology Business Requirements and Strategy for the organization’s case management system.
• Managed the requirement process:
• Implemented a standardized categorization system for requirements to support development of standardized, repeatable and reusable operational process transactions
• Mandated specific criteria that ensured requirements were executable, within the technical constraints, and provided enough detail for effective development and testing.
• Improved the requirements traceability process; increasing requirement/system standardization by providing better visibility of business needs and requirement changes to different stakeholders.
• Developed organizational transition plans to include timelines, performance metrics, changes in policy and guidance, and BPR.
• Reviewed, revised and developed tools to aid in organizational change, training, communications and publications.

Confidential

Lead Business Analyst

Responsibilities:

• Lead Consultant for Business Strategy, working to define and improve business strategy for Confidential .
• Developed Process Frameworks and Mappings of As-Is and To-Be states for IT solution efforts
• Included the identification and relationship of business and technology requirements, solution options, and related performance metrics.
• Identified and communicated the transition process required through project plans, charters, LRPs, conferences, meetings and training.
• Performed ad-hoc research efforts directly for the CTO on internal IT efforts provided recommendations to improve and align business activities.
• Lead the Confidential website development effort overseeing requirements identification, product evaluation, and process automation activities.
• Conducted a review of the development plan for an Enterprise Lab which was to provide services to aid in requirement development, capability definition and justification for ITA clients throughout the National Capital Region (NCR).
• Defined an Confidential solution process associated technical and architectural evaluation, requirements definition, market research, and pilot efforts in the identification process of the best IT solution.
• Ensured alignment with GPRA Modernization Act of 2010 standards and procedures.

Confidential

Lead Consultant

Responsibilities:

• Lead Consultant of Business Operations and Research for establishing the Center of Excellence for Process Modeling within OI&T.
• Developed business processes associated with the stand-up and operations of the Process Modeling Development Center.
• Served as an SME on VA policy, operations, and strategic direction to ensure process re-engineering efforts align and support the requirement process.

Confidential

Lead BPI Analyst

Responsibilities:

• Managed Business Process Modeling (BPM) and work flow initiatives related to the National Health Care Reform Bill, with a focus on Quality Reporting and the associated collection and evaluation of quality data.
• Specific focus on the Patient Protection and Affordable Care Act in the areas of provision 3004 (Long-Term Care Hospitals (LTCHs) Inpatient Rehabilitation Facilities (IRFs) and Hospices Quality Reporting program), 3005 (Prospective Payment System Exempt Cancer Hospitals) and 10322 (Inpatient Psychiatric Hospitals)
• Reviewed process models from the following quality reporting programs: Inpatient Quality Reporting (IQR), Hospital Value Based Purchasing (HVBP) and Outpatient Quality Reporting (OQR) in order to perform process improvement activities for CMS.
• Served as the SME for Health Care Reform (i.e., Affordable Care Act, the American Recovery and Reinvestment Act (ARRA) of 2009, to include the Health Information Technology for Economic and Clinical Health Act (HITECH Act) and Electronic Health Record (EHR) Incentive Program
• Selected to assist with writing the CMS Transformation Plan, specialized and authored program integrity efforts, to include internal and external IT efforts, current status, direction, and initiatives such as predictive modeling, prevention (focus on claims processing), and efforts for secure data sharing both internal and external to the organization.

Confidential

BPI Analyst

Responsibilities:

• Ensured operational compliance against multi-level organizational program requirements, policies, and procedures (focus on IT security processes, System Development Life Cycle (SDLC) initiatives, and configuration management (CM)).
• Conducted process reengineering activities for information collection processes; increased organizational standardization, efficiency, and the ability to capture performance metrics.
• Developed and standardized the organization’s Certification and Accreditation (C&A) process.
• Co-wrote an organizational level guide regarding system compliance with NIST/FISMA/DOJ Security Controls.
• Identified the requirements for an organizationally accepted CM tool.
• Performed as backup to the on-site project manager.

Confidential

Process Improvement Analyst

Responsibilities:

• Evaluated programs, policies, and procedures to ensure efficient and effective program operations.
• Aligned Enterprise Architecture strategy, plans, and systems with the mission, goals, structure, and processes of the organization.
• Documented business and system requirements and translated into functional specifications that were clear, concise, measurable, traceable, and testable.
• Performed qualitative and quantitative analysis and verification of multiple data sources; included the associated data modeling and data mining.
• Improved data completion rates for Defense Business System Modernization Approval and Certification Investment Review Board staffs by 60% in two months. Received an achievement award for the action.
• Organized and often lead the Change Control Board for the Confidential stakeholders.

Confidential

Business Analyst/Project Lead

Responsibilities:

• Managed 170 Administrators Confidential 122 Naval Training Sites (both stateside and abroad).
• Collected and documented business/system requirements and functional specifications.
• Produce program related documentation, such as user manuals and training aids.
• Developed recommendations and implemented approved actions regarding program functionality, business processes, and policies.
• Authored and implemented change management efforts to include training initiatives, system changes, information dissemination, and progress tracking methods that increased the program’s size by 300% in a single year.
• Organized organizational level conferences to include management the logistical, content, and individual stakeholder needs and information.