SUMMARY:

• 12+ years of IT experience in analysis, design, administration, development and rollout of applications using Salesforce.com CRM, Force. Confidential platform, Java and J2EE technologies as Developer and Administrator.
• Four years of Salesforce. Confidential experience in SFA with Sales cloud, Service cloud, Collaboration cloud and Communities.
• Analyzing business requirements and preparing Entity Relationship diagrams and converted them to salesforce. Confidential using Standard/Custom objects, established objects relationships using Lookup, Master - Detail and Junction objects to implement one-to-many and many-to-many relationships respectively.
• Performed Salesforce. Confidential Administrative activities - Creating Users, Roles, Profiles, Record Types, Page Layouts, Search layouts, Validation rules, Communication Templates, Workflow rules, Approval process, Reports, Dashboards, Single Sign-on (SSO) and Security Controls.
• Strong experience in implementing data security by OWD, creating criteria-based and owner-based sharing rules for each object and sharing data to various levels of roles in the organization.
• Implemented customizations using Apex Classes, Visual force pages, Integration, SOQL, SOSL and Force. Confidential API.
• Integrated salesforce with external systems by writing SOAP & RESTful Apex classes web service classes.
• Worked with MVC (Model View Controller) design pattern and implemented in Salesforce using sObjects, Apex Controller Classes and Visualforce pages.
• Good experience in writing SOQL, SOSL queries in apex classes and customizing queries to improve performance and to avoid governor limits.
• Strong working experience in developing/customizing applications using Eclipse IDE with Force. Confidential Plug-in and Force. Confidential IDE, written Apex classes, Visualforce pages, Triggers and customized meta-data components like creating custom fields, formula fields and validation rules.
• Written apex batch, schedule classes by implementing Batch able and Schedulable interfaces.
• Good experience in implementing CRM features like Lead, Account, Campaign, Case management using Web-to-lead, Web-to case, Email-to-case and custom Lead conversion.
• Developed custom Reports and Dashboards, developed scheduled dashboards as required Processes to continuously monitor data quality and integrity.
• Migrated data from legacy applications to Salesforce using Import Wizard, Data Loader utility and ETL tools.
• Deployed salesforce components across various Sandboxes using Change Sets, Eclipse and Force. Confidential migration tool.
• Experience in managing Salesforce. Confidential sandbox and production environments.
• Proficiency in Object Oriented Languages like C++, Java, JSP, Servlets and other Java technologies.

TECHNICAL SKILLS:

Force. com: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Apex Web Services, Apex Data Loader, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force. Confidential, Eclipse IDE Plug-in

Business Process: Service Requests and Activities, Opportunities, Quotes and Proposals, Order Management, Campaign Management, Case Management, Contract Management, Pricing, Approval, Partner Deal Registration, Data Cleansing and De-duplication, Agreements and Entitlements

Visual Force: Custom Visual Force Pages

Languages: C, Java, Apex, JavaScript, SQL.

Database: Microsoft SQL Server, MS Access

Web: HTML, XML, CSS, JavaScript, SOAP/REST.

Platforms: Windows, Windows Server.

Tools: Data Loader, Workbench, Eclipse IDE.

Operating Systems: 2003/XP/2000/NT/98/95, MS-DOS, UNIX

WORK EXPERIENCE:

Confidential, Houston, TX

Salesforce developer

Responsibilities:

• Worked with business user groups to gather requirements for CRM implementation.
• Administered and configuredSalesforce. Confidential application user profiles, roles, assigning permission, generating security tokens, validation Rule, and upgrade installation.
• Designed, developed and deployed the Custom objects, Components, Visual Force Pages to suit to the needs of the application.
• Worked on Validation Rules, Workflows, and approval processes.
• Possess good knowledge in Unit Testing, Test Coverage and Code Review.
• Worked with AJAX and JavaScript for asynchronous communication and Worked with WSAD5.1 (Web Sphere Application Developer) as IDE, CVS as version control.
• Designed, developed, test and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
• Created custom fields, pick lists, dependent pick lists, and validation formulas to the custom objects. Used Data loader for migrating and updating records, whereas used Informatica Power Center to migrate imported data from Seibel CRM into Salesforce.
• Used Single sign-on, SAML settings to enable the user to login to various applications.
• Worked on Informatica transformations like Source Qualifier, Expression, Filter, Router, Aggregator, Lookup, Update Strategy, Stored Procedure, and Sequence generator, Joiner, Union and Normalize.
• Developed complex mappings & mapplets in Informatica to load the data using different transformations.
• Developed Test cases for Unit Testing and optimization of Mappings at both the Mapping and Session Level involved in the Integration Testing.
• Implemented Error Processing for Informatica Mappings, Workflows and fallout analysis for fixing issues.
• Moved Sessions and Batches from the development to production

Environment: Saleforce. Confidential platform, Seibel CRM, APEX Language, Visual Force (Pages, Component & Controllers), Salesforce. Confidential Data Loader, Informatica Power Center, Custom Objects, Custom Tabs, Workflow & Approvals, Reports, Email Services, Security Controls, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Oracle 10g.

Salesforce developer

Responsibilities:

• Managed Salesforce . Confidential CRM solution in various departments within the organization
• Created Custom profiles, page layouts, users, record types and Custom Objects to meet business guidelines
• Created data mapping for integrating various systems in salesforce. Confidential
• Prepared Business requirements documents (BRD) and used Requisite Pro to manage analyze and convert business requirements into functional specifications.
• Conducted JAD sessions with stakeholders and system users to collect the functional requirement specifications
• Proficient creating custom user interfaces with Visualforce, developing custom business logic in APEX, writing test classes
• Used Salesforce. Confidential developer toolkit including Apex Classes, Controllers and Triggers, Visual force, Force. Confidential IDE, Migration Tool, Web Services API
• Implemented and Created Workflows, approval process and business
• Customizing communication templates, Security & Access Controls and Company Profile as per requirements of the Organization
• Involved as Salesforce. Confidential administrator, which involves customization, support and setup with the use of technologies such as Java/J2EE and XML. SOAP, WSDL

Environment: Apex Classes, Visual force, Force. Confidential IDE, Migration Tool, Controllers, Java/J2EE and XML. SOAP, WSDL.

Salesforce developer

Responsibilities:

• Performed the roles of Salesforce. Confidential Analyst and Developer in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Prepared the technical design document
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the Objects and tabs, Components and Visual Force Pages.
• Also, Created Custom Objects and fields for transactional and contractual information.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Designed and deployed dynamic workflows, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Created profiles and implemented Object and field level security to hide critical information
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.
• Involved in Integration with SQL Server using third party integration tool BizTalk.

Salesforce developer

Responsibilities:

• Created user Roles and Profiles, security controls and shared settings.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statistics.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Implemented field level security, profiles and audit trail setup.
• Used eclipse Force. Confidential toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Created the workflows for automated lead routing, lead escalation, and alerts.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Customize the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Used Data Loader for Data Management in force. Confidential platform.
• Helped in designing and developing Database migration scripts and execute migration plan to load data into Salesforce from Siebel using Informatica Salesforce Integration
• Perform administration tasks as needed, managing custom fields, integration and data clean up.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Developed different Visualforce Pages to suit to the needs of the application using different Visualforce components.
• Responsible for controlling security and sharing of sales reports and dashboards, providing regulated, auditable cross-functional access for anyone in the organization.
• Used Force. Confidential Eclipse IDE plug-in to manage, author, debug and deploy Force. Confidential applications in the Eclipse development environment.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
• Writing test classes and checking the code by having different profiles in these classes and making sure we are covering more than 85% lines of the apex classes before pushing them into the production.

Environment: Salesforce. Confidential platform, force. Confidential IDE, workflows and triggers, data loader, web services, custom and standard object, sharing rules, apex classes, test cases - unit testing, validation rules, formula fields.

Salesforce developer

Responsibilities:

• Involved in requirements gathering with multiple project managers, to better customize and utilize the full functionality of the Salesforce. Confidential CRM solution.
• Worked on various Salesforce. Confidential Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Designed and developed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application.
• Implemented the requirements on Salesforce. Confidential platform and Force. Confidential IDE Plug-in using Eclipse.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Experience in Apttus X-author tool for building the proposal and agreement templates per the business needs and involved in configuring and customizing the Apttus CLM tool.
• Worked on Apttus X-Author for redlining and content negotiation as a part of scope.
• Implemented Docu-Sign for CLM system to initiate E-Signature as a part of compliance.
• Maintained CLM tool updated with latest functionality by Installing Apttus CLM release.
• Customization of Apttus product by using Salesforce. Confidential features like Triggers, VF pages and Controllers.
• Involved in Contract management administration (CLM) - Complete Agreement life cycle (Contract request & Drafting, Contract Negotiation, Agreement Finalization).
• Design and developed solutions based on functional, migration and integration requirements for SFDC platform.
• Assist the business stakeholders during UAT and the QA team in thorough regression testing and analysis of the applications.
• Oversaw release management activities including deployment between multiple sandbox orgs using Force. Confidential IDE and managing version control using GitHub.
• Created Email Templates, Approval Processes, Page Layouts and defined approval actions on them to automate the processes.
• Strong Expertise to work with Batch Apex, Apex classes, Apex Triggers, Web services with HTTP/SOAP message communication.
• Developed Visualforce pages, Visualforce custom components, portal pages with JavaScript for validation.
• Used Data Loader for insert, update and bulk import or export of data from Work. Confidential S-Objects used it to read, extract, and load data from comma separated values (CSV) files.
• Comprehensive knowledge in Web services API, Force. Confidential Sites, Analytic Snapshots, analyzing data with Reports and Dashboards.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Deployed code across various sandbox using Force. Confidential IDE, Change Set, Workbench and Force. Confidential Migration tool, prepared package.xml for workbench and Force. Confidential Migration tool.
• Administered, configured, maintained Salesforce. Confidential application user profiles, roles, assigning Permissions, generating security tokens, validation Rules and upgrade installation.
• Extensive experience in Agile Methodology of Software Development Life Cycle (SDLC), Scrum Methodology of software engineering processes.
• Involved in Unit testing of all the classes and triggers (via test methods) ensuring the smooth deployment of the project to production.

Environment: Saleforce. Confidential platform, Force. Confidential ide, Apex, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, CSS, Java Script, Ajax, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, SOAP, API, XML, REST, Sandbox data loading, JQuery, Git, ANT deployment tools, DML Query, Apttus CLM and Web Service Integration.

Salesforce developer/Admin

Responsibilities:

• Created users, hierarchical roles, profiles, security controls and new fields as required.
• Created custom objects, formulas and setup relationships between objects.
• Created and maintained custom reports, report types and dashboards etc.
• Created and maintained validation rules, custom workflows and approval processes.
• Created record types, page layouts, configured page layouts ad assigned pages layouts to different record types.
• Configured the Dashboard to dump report data on a regular basis for contract analysis, project management and lead generation. Weekly analytic snapshot for executives.
• Used data loader to import data in Salesforce.
• Managed ongoing support requests and administrative needs of users.
• Performed in depth analysis of the integration of salesforce with SQL, explained how salesforce has been integrated with SQL server and from which sources data was coming in salesforce in the absence of any documentation.
• Prepared documentation regarding existing integration of salesforce with other systems in the company.
• Used Force. Confidential IDE to migrate code to the deployment instance.
• Wrote triggers and test classes to deploy triggers in production environment.
• Created visual force pages.

Environment: Salesforce. Confidential Platform, Sales Cloud, Data Loader, Force. Confidential IDE.

Java/J2EE developer

Responsibilities:

• Actively participated in the daily SCRUM meetings to produce quality deliverables within time.
• Involved in multi-tiered J2EE design utilizing Spring Inversion of Control (IOC) architecture and Hibernate.
• System was built using Model-View-Controller (MVC) architecture. Implemented the application using the concrete principles laid down by several design patterns such as Facade, Business Delegate, Singleton, Data Access Object
• Designed the front end using JSP, AJAX, JQuery, JSF
• Designed and implemented the application using JSP, Spring MVC, Spring IOC, Spring Annotations, Spring AOP, Spring Transactions, Hibernate, JDBC, ANT, Oracle and WebSphere app server.
• Used Spring Framework for Dependency injection
• Developed Web Services to allow communication between application through SOAP over HTTP
• Used SVN version control tool
• Automated the build process by writing ANT build scripts
• Wrote SQL queries, stored procedures, modifications to existing database structure as required for addition of new features using Oracle database
• Involved in installing and configuring Eclipse and Maven for development
• Developed various UML diagrams
• Configured and customized logs using Log4J and used JUnit for unit testing

Environment: Java, JavaScript, Hibernate, Spring, AGILE Methodology, SCRUM, JSP, Servlet, XML, Java Beans, Design Patterns, SOAP, Web services, Log4J, JUnit, SVN, Oracle, Eclipse, Maven