SUMMARY:

• 7+ years of IT experience including 5+ year’s in Salesforce.com CRM Platform.
• Hands - on experience in analysis, design, development, and testing of the SFDC applications.
• Proficiency in programming in C, C++, Java, APEX, Visualforce, SOQL, SOSL.
• Extensive Experience in SFDC development using Visual Force Pages, Visual Force Components, Custom controllers, Force.com IDE, SOQL, and SOSL.
• Extensive experience with Apex triggers, Apex classes.
• In-depth understanding of SFDC CRM business processes.
• Developed and consumed Web service methods and classes, WSDL and SOAP messages.
• Proficient in SFDC administrative tasks like creating profiles, roles, users, custom apps, tabs, custom objects, sites, monitoring license, data and file usage.
• Designed various custom objects, custom fields, role based page layouts, custom Tabs, custom reports as per the requirements.
• Experience in Data Integration and Migration with the existing Legacy systems using Data loader, Informatica on Demand.
• Implemented various advanced fields like Picklists, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Integration of SFDC with external Web Service API’s.
• Integrated the product details between SFDC CRM with client’s Order Management application.
• Used tools like Eclipse, Force.com IDE and for development, testing and migration.
• Experienced in project development using Waterfall, Agile and Scrum methodologies.
• Experience working with Force.com IDE and salesforce.com Sandbox environments.
• Support and training new end users and business users of the salesforce.com application.
• Ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.
• Attention to detail and complex problem solving abilities from operational and technical perspective.
• Experienced in databases such as Oracle and MySQL.
• Experienced with designing and developing Apex Test Classes for SFDC testing

TECHNICAL SKILLS:

Force.com: Apex Classes, Apex Triggers, Force .com IDE(Eclipse),SOQL, SOSL

Visualforce: Visualforce Pages, Standard and Custom Controllers, extensions

Web: HTML, XML, CSS, JavaScript, WSDL, SOAP

SFDC Tools: Force.com IDE (Eclipse), Data Loader, Connect Offline, Apex Explorer

Languages: C, C++, SQL & PL/SQL

Database: Oracle, MYSQL

Networking: TCP/IP, Socket Programming

Version Control Systems: CVS, PVCS

Bug tracking tools: Bugzilla

RTOS: VxWorks, pSOS

Platforms: Windows 2003/XP/Vista, Linux/UNIX, BSD

PROFESSIONAL EXPERIENCE:

Confidential, CA

Sales Force Developer/admin

Roles & Responsibilities:

• Involved in identifying, planning and implementing new salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
• Managed the technical delivery of integrations and custom extensions.
• Configured users, roles, permissions and profiles as per business requirement
• Created custom objects, custom VF page layouts, triggers, validation rules by using Apex as per Customer requirement
• Configured Salesforce.com security profiles and custom object supporting integration and quote featured enhancement.
• Created custom controllers implementing complex code for retrieval from Sales Force to VF pages
• Used "SELECT" statement combined with filter statements to bring back sets of data in SOQL .
• Developed workflow rules and triggers using Apex for updating Users based on Location records
• Used the Force.com SOAP APIs and associated toolkits, such as the Mobile SDK and AJAX Toolkit.
• Developed Apex class and trigger to format phone/fax/zip code in account object
• Developed and maintained SFDC analytical reports and dashboards for management review.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Analyzed and imported thousands of account and contact records using Data Loader
• Worked with Salesforce premier support to short out technical challenges and governor limits
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation Rules and formula fields to the custom objects.
• Used field level security along with page layouts to manage access to certain fields.
• Developed Various Visual Force pages as per organization requirements.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Used Force.com developer toolkit including Apex Classes, Apex Controllers and Apex Triggers to develop custom business logic.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
• Used Eclipse IDE for Deployment

Salesforce Developer

Roles & Responsibilities:

• Worked on customizing standard salesforce.com standard objects like Accounts, Contacts and Opportunities.
• Involved in identifying, planning and implementing salesforce.com features and functionalities like Visualforce pages, custom controllers, controller extensions, approval processes, validation rules to meet business requirements.
• Designed and Developed Apex classes, Trigger programs for campaign management.
• Data Integration with.NET application.
• Ongoing data migration from Excel sheet using Data loader.
• Visual force pages for customizing the page layouts and assisted in creating e-forms for the various departments of the institution.
• Designed workflow rules, auto-response emails for Web interest forms and email inquiries.
• Web to lead forms to generate leads for campaigns.
• Created Custom Objects, Tabs and Page Layouts as per the requirement.
• Implemented Reports on Opportunity pipeline, campaign influence, Leads to Opportunity conversion, cases generation by region.
• Designed various HTML Email templates for Auto-Response to customer inquiries.
• Worked on Users, profiles, roles and permission sets to ensure the University’s Information security policies.
• Created page layouts, assigned and customized the same for different roles and profiles.
• Data migration from Excel sheet.
• Used analytic snapshots to analyze the enrollment to each department in bi-weekly reports.
• Created custom Reports and Dashboards.
• Installed Marketo from AppExchange to acquire new customers more efficiently and improve enrollments effectively.
• Created test classes with test code coverage of 80-90%.

Salesforce Developer / Administrator

Roles & Responsibilities:

• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, campaigns, cases.
• Involved in identifying, planning and implementing salesforce.com features and functions like new screens, workflows, force.com objects, reports, apex code to meet business requirements.
• Designed and developed Visual Force pages for various needs.
• Worked on SAP integration using web-services Informatica.
• Wrote Apex custom controller, triggers and test classes with test code coverage of 90-100% using Force.com IDE.
• Performed data migration using Data loader.
• Deployed web to case and email to case as case creation channels.
• Wrote validation rule to check the length of the case subject field.
• Configured workflows with time based actions to send email alerts based on the escalation level of inquiries.
• Assigning profiles and roles to users as per the organizational requirements.
• Designed workflow rules, validation rules, assignment rules, email alerts and templates.
• Extensively customized Reports based on user and organizational requirement.
• Implemented approval processes to ensure proper authorization.
• Created search layouts to organize fields, custom links, related lists, and other components on record pages.
• Integrated the product details between SFDC CRM with Order Management application.
• Installed Click Tools a survey application form AppExchange to deliver surveys to customers after a demand response event.

Salesforce Developer

Roles & Responsibilities:

• Worked on Account Management, Opportunity management and case management.
• Developed Apex classes, Controllers, Custom Controllers and Triggers for various functional needs in the application.
• Designed and developed Visual Force pages for various needs.
• Developed inbound email service, which is used by sales reps to create cases right from the outlook (using macros) without logging in to salesforce.
• Created Approval Processes for approvals of cases.
• Involved in Salesforce.com Application Setup activities and customized the apps based on the functional and business requirements.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Implemented internal workflows. Helped in corporate additional Web-to-Case functionality.
• Created workflows for automated Case routing, Case escalation and alerts. Workflows ensure unresolved cases are escalated.
• Used programmatic as well as declarative development to customize salesforce according to the business needs.
• Defined lookup and master-detail relationships on the objects and implemented Email to case functionality that helps customers get fast answers to questions.
• Designed auto assignment rules, auto response rules, console layout for customizing the Service cloud implementation.
• Configured Apttus to boost sales effectiveness by guiding users to the best possible quotes for pricing.
• Creating and tracking new sales opportunities in Salesforce CRM while eliminating duplicate data entry.
• Installed DocuSign form AppExchange to get user’s endorsement.
• Written test methods and Test cases with code coverage of more than 80%.
• Assisted in deployment from sandbox to production.
• Provided Production Support for Salesforce by resolving tickets from business users.

Java Developer

Responsibilities:

• Involved in Full Software Development Life Cycle (SDLC). Used Waterfall Model to develop the entire application.
• Developed Interfaces using JSP based on the Users, Roles and Permissions. Screen options were displayed on User permissions. This was coded using Custom Tags in JSP using Tag Libraries.
• Designed and developed database in Oracle.
• Adopted three-tier approach consisting of Client Tier, Business Logic Tier, and Data Tier.
• Tested the entire System according to the Use Cases using Junit.
• Involved in tracing and troubleshooting large volumes of source code using logging tools like log4j, and classes such as Print Writer.
• Used XML, for developing a dynamic and flexible system for handling data.
• Packaged and deployed the entire application code to integration testing environment for all the releases.
• As an Analyst was involved with interacting with the clients and application user for their Requirements, Specifications and enhancements.