Data Processing Manager Resume Salt Lake City, UT - Hire IT People

SUMMARY:

Proactive, self - motivated, adaptable and highly productive team player
Excellent communication skills and extensive telecommunication experience.
Training and certificates in PBX Administration, vectoring/Advanced vectoring, CMS administration.
Member Confidential
Demonstrate proficiency in: Confidential (vectoring, VDN’s, ACD, and CMS).
Designing client call flows.
Worked on systems such as Witness and Confidential (Call Recording), Octel, Intuity, Modular Messaging (voice Mail).
Working knowledge of Microsoft Outlook, Word, and Excel.

PROFESSIONAL EXPERIENCE:

Confidential, Salt Lake City, UT

Data Processing Manager

Responsibilities:

Work with internal programming and implementation teams on call flows for interaction between the PBX and IVR’s/CTI.
Manage the daily telecom needs of Call Centers and associates around the country.
Work with Vendors on TDM circuits.
Evaluate, install, and test new telecommunication hardware and software.
Troubleshoot telecom related issues.
Managed and maintained telecom costs for budgeting.
Manage daily open case load from a ticketing system.
Directed a Telecom team.

Data Processing Manager

Confidential, Salt Lake City, UT

Responsibilities: