PROFESSIONAL SUMMARY:

• Over 9 years of IT experience in Insurance, Banking, public sector and financial domain.
• Proven functional/technical knowledge with full life cycle implementations on SalesForce.com .
• Expertise in Configuration, Customization, Custom Development and Support experience on Salesforce.com platform and building custom objects, complex workflows, fields, ensuring high quality performance, maintainability, scalability, and best practices.
• Well versed with analyzing company processes, translating business workflows into accurate CRM workflows & configuring CRM applications to meet business needs.
• Expert in generating and analyzing Custom reports and Dashboard for management and various business unit personnel to provide detail information on key performance indicators.
• Strong Requirements gathering experience and documentation skills which includes Conducting User Interviews, transforming business requirements into user requirement specification, Functional Requirement Specifications Document (FRD) and Use Case Narratives.
• Experience in creating Custom objects and integrating existing desktop and web apps with legacy mainframe systems.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects
• Strong experience in implementation and Integration using Standard & Custom Objects, Triggers, workflows, approvals, Visual force Pages, Apex Controller Classes.
• Experience in i ntegrating SFDC with application like Microsoft Outlook etc.
• Comprehensive experience to integrate 3rd party systems from within Salesforce.
• Experience in Data Migration using Import Wizard, Apex Data Loader, Force.com IDE and Eclipse IDE, Force.com Explorer, and ANT.
• Expert level of interacting and educating clients on salesforce.com architecture and best practices.
• Experienced customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Ability to work with business analyst team to become familiar with the application requirement to analyze and recommend efficient solution within Salesforce configuration changes in support of enhancement requests.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.
• Expertise in Force.com technology stack: APEX, Visual Force, SOQL, SOSL. .
• Comprehensive knowledge in, APEX REST API, Web services API, SOAP API, Metadata API, Force.com Sites, and Analytic Snapshots.
• Knowledge in developing web - based applications using HTML, HTML5, CSS, CSS3, Core Java, XML, JSON, JavaScript, Ajax and jQuery.
• Salesforce Platform Developer I (Dev401) Certified.
• Proficient in TSO/ISPF, COBOL, VSAM, JCL, CICS, EAZYTRIVES and other Mainframe tools/Utilities like File AID, File Manager, CHANGEMAN, ENDEVOR,SPUFI and TWS.
• Strong working experience in the Enhancement, Implementation, Support and Testing of Sales force and mainframe Applications.
• Experience as a release coordinator to manage multiple projects.
• Excellent team player, self-motivated, adaptive, quick learner with good communication skills and trouble-shooting capabilities
• Proven ability to work in both independent and team environment.

TECHNICAL SKILLS:

SALESFORCE.COM: Salesforce CRM, Salesforce Admin, Service Cloud Console, SSO, Apex Language, Visual force (Pages, Component & Controllers),Apex triggers, Batch Apex, Schedule Apex, Custom Settings, Custom Metadata Types, Outbound Messaging Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Salesforce Chatter, Analytic Snapshots, Wave analytics, Case Management System, Campaign Management, SOQL, SOSL, Salesforce1.

Operating System: Z/OS, MVS/ESA (IBM OS/390), Windows, and Linux.

Database: VSAM, DB2

Programming Languages: Visual force, APEX, HTML5, CSS3, jQuery, JSON, Java Script, SOAP, REST, COBOL, JCL, CICS, EASYTRIEVE.

TOOLS: Eclipse IDE, Ant, Apex Data Loader,Jenkins File-AID, CHANGEMAN, File manager, XPeditor, IBM Debug tool, Endeavor, TWS, GitHub, and TFS.

PROFESSIONAL EXPERIENCE:

Confidential, Santa Clara, CA

Sales force Consultant (Admin/Developer)

Responsibilities:

• Have played the role of a Business analyst and performed detailed analysis of business and technical requirements.
• Interacted with the clients and end users for requirement gathering and come up with Functional.
• Analyzed and implemented the Security model (Object level, Field level and Record level) using Profiles,
• Created Permission sets to give access to the new users based on the roles that are migrated to SFDC from DIW system without impacting the current users and profiles.
• Interacted with business users to understand the requirements and to come up with the POC.
• Managed the case team activities and been part of the production support.
• Provided resolution for high priority cases without impacting the SLA’s.
• Worked on change requests and Enhancements as required.
• Developed Dashboards for Standard and Custom objects as part of Sales & Service cloud using Wave analytics.
• Good working experience in SSO and on Communities.
• Created Custom Report types as required by the Sales, marketing and technical users.
• Developed and configured various Custom Reports and Report folders as per user criteria.
• Mapped the roles of DIW system with the existing GLOBALFOUNDRIES system and have designed the role hierarchy without impacting the current system.
• Created Sharing rules, Validation rules and Approval process and other out of the box features.
• Implemented work flow rule out bound messages to sync data with the Open text and Swift systems.
• Designed Custom formulae fields, Work flow field updates, field dependencies and email generation as per the application requirements.
• Created Page layouts, Picklists and Record types as per the business requirements.
• Created user required queues and Groups as required by the project needs.
• Defined Master-Detail, Lookup and Junction objects to establish the relationship between the objects.
• Customized Page Layouts as per the custom objects depending upon user roles and groups.
• Developed Visual force pages based on the business requirements.
• Developed Apex classes, Controllers and Triggers to apply the business logic and to perform the database events.
• Developed custom web services to integrate the GLOBALFOUNDRIES system with the PRTS system.
• Implemented SFDC to google doc’s integration.
• Participated in Code walk through and suggested best practices to be implemented where ever required.
• Testing to ensure the solution works and End user training
• Have played a key role in Data migration activities from DIW to SFDC system.
• Worked as a release co-coordinator handling release management activities of multiple projects during deployment of code to production.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations using SVN and Jitter bit

Environment: Salesforce.com platform, Sales cloud, Service Cloud, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, SOQL, SOSL, Workflow & Approvals, Custom Reports, Wave analytics, Dashboards, REST, SVN, Jenkins.

Confidential, Denver, CO

Salesforce Consultant (Admin/Developer)

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visual force, force.com API, and web services.
• Analyzed and implemented the Security model (Object level, Field level and Record level) using Profiles, Roles and Sharing Model (Organizational-wide defaults & Sharing rules) settings
• To segregate the requirements in to Configuration or Development tasks
• Developed Triggers for applying the business logic on Database events
• Designed front-end pages with Apex and Visual Force
• Designed and developed Workflow rules and Validation Rules.
• Exposure to Wave analytics and developed Dashboards for opportunity and Forecast.
• Customized the Customer search screen using SOSL & Visual Force Pages
• Participated in code walk-thru and reviews
• Implemented Approval Processes
• Performed Unit Testing & Performance testing in Dev
• Salesforce to Outlook Integration.
• Customized of invoice forms using Record Types.
• Customized the Invoice Receipt Layout and Invoice Payment receipt Layout to be able to receive the information from Invoice and payments
• Testing to ensure the solution works and End user training
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.

Environment: Salesforce.com platform, Sales cloud, Service Cloud, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, SOQL, SOSL, Workflow & Approvals, Custom Reports, Wave analytics, Dashboards, and REST.

Confidential, Phoenix, AZ

Salesforce Consultant (Admin/Developer)

Responsibilities:

• Involved in design, development and implementation of salesforce.com applications.
• Coordinated with vendors and legacy application team for integrating data flow with Salesforce as centralized system.
• Designed and developed custom pages using Visualforce and JavaScript to provide better UX.
• Integrated with legacy system using REST API to maintain Synchronization.
• Enabled SSO ( ) to portal by installing SSL certificate.
• Designed and developed retriggering rules and mechanism for data and transient errors.
• Worked with Production support team and fixed the issues on On-Demand basis.
• Added error handling functions to existing code to make it more robust and to make it easily expandable to handle future requirements.
• Developed complex functionalities using APEX, VF and JavaScript where appropriate.
• Used Data loader to make bulk upload of client data.
• Worked with App exchange application informatica for data migration.
• Developed custom search functionality for accounts and contacts using SOSL.
• Enabled and used API only user for performing regular updates from legacy system using REST API.
• Worked with App exchange application informatica cloud for data migration.
• Developed Triggers for complex workflow rules working around the governor limits.
• Developed custom edit and detail page for accounts due to complex business requirements (immediately after making updates, legacy system window had to open respecting SSO).
• Created multiple record types based on the category of clients.
• Based on the business requirements, created multiple custom objects and fields (created lookup fields to maintain relationship between objects).

Environment: Saleforce.com platform, Apex, Visualforce, Data Loader, HTML, Java Script, Workflow & Approvals, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandboxes(Developer sandbox, Configuration only, Full sandbox) Eclipse IDE Plug-in, Windows XP.

Confidential, NYC, NY

Salesforce Developer

Responsibilities:

• Interacting with client for requirement gathering and in scrum calls.
• Configuration & Customization the application.
• Created workflows where required for implementing the proposed solution
• Created Reports and Dashboards
• Created roles, profiles, users, sharing rules as per requirement.
• Data migration using Apex Data Loader.
• Worked with Organization Wide Defaults, Role Hierarchies, Sharing Rules and Manual Sharing to implement Record-based sharing
• Responsible for Code Migration from one instance to the other using Eclipse IDE.

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, SOQL, SOSL, Workflow & Approvals, Custom Reports, Dashboards, and REST.

Confidential

Senior Mainframe Developer

Responsibilities:

• Coding of new modules.
• Preparation of Test scripts and Test results.
• Execution of one time jobs and validation jobs.
• Perform Health check pre batch and Post batch.
• Preparation of implementation plan for involved all systems.
• Coding EASYTRIVES for one time file Audit.

Environment: Vision Plus, COBOL, JCL, VSAM, CICS, Endeavor, Quick edit, Changeman, File Manager, and TWS.

Confidential

Senior Mainframe Developer

Responsibilities:

• Involved in the reviewing of retrofitted components.
• Coded new EASYTRIVES for Auditing the file and validations.
• Involved to create validation tools like ATTD/ATPT.
• Involved in implementation/Pre-prod/UAT/SIT Support activities.
• Involved to resolve the defects.
• Taken ownerships of all ad-hoc tasks of three Business units (Mexico, Brazil, and Europe).

Environment: Vision Plus, COBOL, JCL, VSAM, CICS, Endeavor, Quick edit, CHANGEMAN, File Manager, and TWS.

Confidential

Mainframe Developer

Responsibilities:

• Captured the business requirements, Involved in functional analysis and prepared the FTS document.
• Designing the complete batch flow.
• Creation of Test scenarios and UTR preparation.
• SIT and UAT Defect resolution.
• Interacting with the Testing team.
• Pre & Post implementation activities.

Environment: COBOL, JCL, VSAM, CICS, CHANGEMAN, FILEMANAGER, and CA7.

Confidential

Mainframe Developer

Responsibilities:

• Coding the programs with referring to CS and RS code according to the PCR document.
• Resolved Production related Tickets and keep updates TS, UTP, UTR’s and PPV Documents in to Q.C.
• Retrofitting the code with Referring in legacy CS and RS libraries.
• Modified the PROC’s, JCL’s, and CCARD’s according to the requirement and promoted to GSS libraries thru ENDEVOR.
• Testing the modified component with GSS files and keep the results in UTR
• Modifies the Online programs as per the new requirements.
• Changed the copy books according to the PCR (Process Changing request) and changed the DMS card with file length.
• Involved in Purge Process and E2E testing for all posting related functionalities.

Environment: Vision Plus, COBOL, JCL, VSAM, CICS, Endeavor, Quick edit, Changeman, File-Aid, and TWS.

Confidential

Mainframe Developer

Responsibilities:

• Creating Population Report for validation and analysis.
• Creating ATUD file for Production update and normal day today incident tasks.
• Coded Ezytreives for extracting CMS CS & RS population Request.
• Creating Population Report for validation and analysis.
• Involved to create UTP and UTR’s.

Environment: Vision Plus, Legacy, COBOL, JCL, VSAM, Changeman, File-aid, and TWS.