SUMMARY:

• Over 8 years of experience in I.T spanning Web Development, Design and Development, Force.com Admin/Developer, Testing and Implementation of Enterprise level applications and Java/J2EE Technologies.
• Certified Force.com Platform App Builder with latest credentials Spring 16.
• Ability to independently perform development, testing, implementation, documentation.
• Expertize in developing and deploying Apex Triggers, Apex Schedulers, Batch Apex, Apex Class & Apex Web Services, Email Services, Partner WSDL & Enterprise WSDL, Visual Force (Page, Component & Controllers) and Maintenance of Salesforce Orgs and Custom User Interface using Force.com, Visual Force, Custom Controllers, CSS, Java Script, AJAX and APEX to fulfill the functional needs.
• Expertize in SFDC Administrative tasks like creating Users, Roles, Profiles, Page Layouts, Approvals, Workflows, Validation rules, Reports, Dashboards.
• Experience in Data Migration using Import Wizard, Workbench and other integration tools like Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.
• Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud &App - exchange applications.
• Experience in designing and implementing Access and Security configuration (Login policies, IP white listing, Profiles, permission sets, role hierarchy, sharing rules, public Groups) and user management.
• Good understanding of various salesforce editions and licenses.
• Extensive experience in analyzing organization processes, converting business processes into Salesforce.com workflowsand Approval processes and configuring Salesforce.com to meet business requirements.
• Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.
• Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.
• Highly motivated team player with excellent communication, presentation and interpersonal skills. Willing to work in a challenging and cross-platform environment.

TECHNICAL SKILLS:

Salesforce Technologies:Setup and configuration, User management, Security management, Monitoring and troubleshooting.Batch Apex, Web Service methods, Email Services, Schedule Apex, Future methods, Sandbox Management, Deployment Management, Eclipse-managed development and deployment, Ant-managed metadata retrieval and deployment

Salesforce.com: Sales Cloud, Service Cloud

Salesforce.com AppExchange Apps: Conga, Docusign, DupeCatcher(Applications that integrate to salesforce.com)

Business Processes:Service Requests and Activities, Opportunities, Quotes and Proposals, Campaign Management, Case Management, Approval, Data Cleansing and De-duplication.

Salesforce.com Modules Sales Cloud: Queues, web-to-lead setup, lead conversion mappings, assignment rules, auto response rules, Accounts, Contacts, Opportunities, Contracts, Forecasts, Price Books, Products.

Service cloud: Creating queues, Web-to-case setup, auto assignment rules, auto response rules, escalation rules. Cases, Solutions, Ideas, Customer Portal, Email to Case, Knowledge base, Cases.

Custom Cloud: Custom object development, Customer Portal, Sites

Salesforce Tools:Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Salesforce outlook Connector, Salesforce1, Force.com Migration Tool.

SFDC Standard Object Configuration: Campaigns, Leads, Accounts, Contacts, Opportunities, Products, Assets, Contracts, Solutions, Ideas, Cases, Solutions, Ideas, Queues, Quotes.

Custom Object development: Field creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models.

Workflows: Time-dependent actions, field updates, email alerts, task creation.Reports & Dashboards.Formula Fields and Cross Object Formula Fields.Validation rules & Approvals, Analytic Snapshots, Custom Objects, Email administration.Configuration Skills, Security and Sharing Model, Translation Workbench.

Data MigrationSkills & Tools: Apex Data Loader, Data Analysis, Salesforce.com Data Loader, Salesforce.com import wizard.

Programming Lang: HTML, CSS, JavaScript,AJAX, SQL, SOQL, SOSL.

Tools: Visual Studio 2015, Bit Bucket, MS Office, GIT, ETL tools like Informatica

Customization Skills: Apex, Visual Force (Pages, Components & Controllers), Triggers, Salesforce API (SOAP API, REST API, METADATA API, BULK API).

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Sr. Salesforce Developer/Admin

Responsibilities:

• Interacted with various business user groups and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Supporting the Sales and Marketing business applications and enhancing for better productivity.
• Enhanced all the triggers in the object as one to make it work efficiently under all perspectives.
• All deployment activities with standards defined in the organization and planning the deliverables based on priorities.
• Worked all sort of custom development using Visual Force and APEX triggers & classes.
• Performed fields mapping of Salesforce and Legacy CRM systems.
• Involved in system integration using Call Outs, Triggers and outbound messaging.
• Performed data migration into salesforce application using apex data loader through CSV files.
• Rolled out Salesforce Chatter to all users to improve and accelerate company-wide Communication.
• Developing test plans, distinct test cases and execution of Test cases and Performing UI Testing and Functionality Testing.
• Extensively used REST APIs for integration between salesforce and on premise systems.
• Involved in Setting up Sales Cloud(Queues, web-to-lead setup, lead conversion mappings, assignment rules, auto response rules etc.)
• Involved in Setting up Service Cloud (Creating queues, Web-to-case setup, auto assignment rules, auto response rules, escalation rules).
• Involved in querying salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Created Price books and also migrated the active Products from these Price books.
• Created Workflows and Approval processes and developed validation rules.

Environment: Saleforce.com platform, Eclipse IDE, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force, Data Loader, Conga Composer, HTML, Custom Tabs, Access and Security Controls.

Salesforce Developer/Admin

Responsibilities:

• Working on the new business requirements with product owner and freezing the scope to complete within the sprint planning.
• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Developed various Custom Objects, Tabs, validation rules, formula fields and custom Business logic using Apex Classes & Visualforce pages
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Created relationships among objects using Lookup and Master-detail relationships.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Developed several Custom Reports & Dashboards that are used by Business user and Managers.
• Implemented Data Loader through the Command Line Interface to extract the data from database.
• Created Email templates in Text, HTML and visual Force necessary for the application.
• Written Apex Test classes to Unit Test Apex classes before moving to Production.
• Created and maintained the documentation for Design, Migration and Integration.
• Worked on REST/SOAP Web service to integrate sales force with third party systems.
• Used the sandbox environment for testing and migrated the code to production after testing.
• Experience with understanding debug logs and solving bugs and also modifying the existing systems as per the user’s and the client requirements.
• Implemented Security access to the user profiles by creating Object level security, field level security and record level security.

Environment: Salesforce.com Platform, Apex, Visualforce (Pages, Component & Controllers) Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sharing rules, Sandbox data loading, Security Model, Chatter, Web-To-Lead, Work Flow automation.

Salesforce Developer/Admin

Responsibilities:

• Expertise in Requirement gathering, Design, Configuration, Customization, Documentation, Testing &Implementation of CRM applications.
• Worked on release management items i.e. component tracking, pre deployment activities, Code backup, Data backup, code migration through change-sets.
• Created customer portal community and developed visualforce pages as per the business requirements and configured the portals.
• Created Triggers, Classes, batch classes for updating existing records as per business rules and utilized based coding practices.
• Implemented visual force pages compatible to Salesforce1 app using HTML, JavaScript.
• Created Org-wide email address and used it to default the from address for email notification sent out from salesforce.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs and implemented the business logic as per the requirements.
• Involved in end-to-end testing and also gathering feedback from business users.
• Review the code by following best practices and perform testing in various environments to ensure quality and standards.
• Implemented complex security & sharing model for orgs with 500+ salesforce users.
• Performed Data Analysis and migrated data from SQL Server database to Force.com platform using Data Loader.

Environment: Saleforce.com,Apex Classes, Controller Classes, Triggers, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Page layouts, Email Services, SOQL, SOSL, Sandbox.

Salesforce Developer/Admin

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Designed, and developed Apex Triggers for various functional needs in the application and worked in improving existing Apex code.
• Implementing the typical case management lifecycle and exception handling and notification system to enable debugging on Salesforce production
• Auto assigning the cases to the available operators and resolve the cases at the earliest by using scheduled and batch apex classes.
• Implemented Email services to keep track of all mails and raising the case records and assigning to the operators based on their availability as part of business needs to raise the cases.
• Design the Application security and data access per the complex need of business using Profiles, Roles, Org wide defaults, record level security, field level security, page-layouts and record types.
• Implemented Web-to-Lead and Web-to-Case in the organization.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files. Defined lookup and master-detail relationships on the objects and created junction objects.
• Apex Deployment using change sets,Force.com IDE, Force.com Migration Tool
• Preparation of test classes with good test coverage by meeting all business scenarios and successful deployment in production.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader,Conga,HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Java Developer

Responsibilities:

• Programming by Using Struts Frame Work with MVC architecture implementation.
• Used MVC2, Session façade, Application Integration patterns.
• Configuring the Jakarta Struts Framework 1.1 and Web Sphere 4.0 Application Server.
• Developed user interfaces using JSP, JSTL, Struts, HTML, CSS, Java Script.
• Implemented existing object oriented database schemas using SQL, in Oracle 9i. Also wrote stored procedures and triggers for error handling and other activities.
• Developed the servlets necessary for handling various client requests.
• Designed and developed the Entity beans required for all the database tables required for processing requests and session beans to debit and credit the account.
• Designed interfaces and developed banking related J2EE web services for the application.

Environment: Java/J2EE, J2SE, Struts 1.1, XML, DOM, SOAP, Eclipse, WebLogic 8.1, Tomcat, Oracle 9i, PL/SQL

Java Developer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts, which include data flow diagrams, class diagrams, and sequence diagrams, state diagrams.
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed data model and stored procedures.
• Developed Servlets to process update information.
• Used JDBC for communicating with the database.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.
• Involved in create web service call using soap and xml conversion using xslt.
• Deployed and tested the application using Web logic application server.

Environment: Java, JSP, Servlets, Java Beans, MVC, JMS, EJB, Web logic, Web service, JavaScript, Oracle, HTML, XML, Windows XP.

Java Developer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Designed and developed web pages using JSP, HTML and used JavaScript for client side Validation.
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed data model and stored procedures.
• Developed Servlets to process update information.
• Used JDBC for communicating with the database.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.
• Implemented design patterns MVC.
• Used Quality Center as bug tracking tool.

Environment: Java5, J2ee APIs, Oracle 10g, Servlet API, JSP, JSP custom tags, HTML, XML, CSS, JavaScript, AJAX, media queries, SOAP, XML, Eclipse.