SUMMARY:

• Over 8+ years of professional IT experience which includes 6+ years of experience on Salesforce.com and Force.com platform Administrator and developer.
• Certified in Sales force Platform Developer.
• Experienced in working with business to map out their existing Business Processes to SFDC and providing system - based solutions that increase efficiency and reduce operating costs.
• Well versed in analyzing CRM business processes that include Forecasting, Campaign management, Lead Management, Role Hierarchy, Territory Management, Order Management, Account Management, Case Management and merging management in a multi-tier environment.
• Experience with Sales and Service Cloud Functionalities that include Administration, Configuration, and Implementation Support of Sales force CRM applications.
• Expertise in configuring and administrating Sales force CRM tasks like creating Profiles, Roles, Security Settings, OWD Settings, Users, Page Layouts, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Experience in Requirement Analysis, Design, Coding and Unit testing of application using Force.com Platform.
• Proficient in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Reports and Dashboards and Campaigns as needed
• Hands on experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarch
• Experience in working with Apex classes, Triggers, Controllers & Controller Extensions, Components, Test Methods, Visual Force Pages, Application Design and Development on Multitenant Force.com platform.
• Experience in querying salesforce.com database using SOQL & SOSL queries and Governor Limits.
• Experience in Sales force Integrations for data manipulation through Business Intelligence tools like Tableau.
• Experience working with Force.com IDE, Apex Data Loader, Import Wizard and Salesforce.com Sandbox environments.
• Have knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates & Email generation according to application requirements
• Experience in delivering software solutions using agile methodologies and practices.
• Proven ability to lead seamless implementations and deliver next-generation technical solutions improving revenues, margins and workplace productivity.

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Salesforce Developer/Admin

Responsibilities:

• Working as an Administrator and Developer for IT team.
• Interacted with business user groups to gather requirements for Sales force implementation and documented the Business and Software Requirements.
• Working on Single Sign-On method.
• Working on Agile Methodologies.
• Designed Custom Objects, Entity-Relationship data model, validation rules on the objects and tabs.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created several reports and dashboards on standard and custom objects.
• Customized Standard Objects like Lead, Accounts, Contacts, Opportunities and Campaigns and created custom objects for Quotes, Quote Line Items and Pricing data as per user requirements.
• Created complex workflow rules and approval process to auto update various fields, assign tasks and notify Group and individual Case owners.
• Involved in developing the various Visual force Pages in a sandbox.
• Developing internal custom applications Using Apex Classes, Triggers and API’s.
• Working on high priority bugs, trouble shooting and fixing emergency issues.
• Working on Validation Rules, Workflows Rules and Process Builders.
• Working on Mule Soft for integration with on-premises software (IPAAS).
• Worked on Round Robin Lead assignments.
• Customizing Apttus CPQ for the Sales Operations.
• Integrated external application with SFDC using SOAP.
• Created page layouts, search layouts to organize fields, Search Lookup, custom links, related lists, and other components on a record detail and edit pages.
• Designed and developed Visual force and HTML email templates for users.
• Used SOQL and SOSL for Querying and Searching data from Sales force platform.
• Created Journey Builder for Campaigns using Marketing Cloud.
• Interacting with the Salesforce.com customer support team on a regular basis.
• Working on migrating the code by using migration tool (Change Set).

Environment: Salesforce.com Platform, Salesforce.com Data Loader, MULESOFT, Change Set, Demand Tool, Workflow& Approvals, Assignment Rules, Custom Objects, Custom Tabs, Email Services, Security Controls, Page Layout, APEX Trigger, APEX Classes, Visual Force Pages, Workbench,HTML, CSS, JavaScript, DB2, SERENA Ticketing System, SharePoint & Windows, SOQL, SOSL, security controls, App Exchange Windows NT/2000/XP/Vista.

Confidential, San Francisco, CA

Sales force Developer/Admin

Responsibilities:

• Part of the team that analyzed the business requirements and studied the as-is business processes of the client.
• Interpret business requirements into SFDC system functionality. Identify, evaluate, test and deploy solutions that are cost-effective and meet business requirements.
• Worked on various Salesforce.com customizations - standard objects and creation of customized objects.
• Employed Data Loader to read, extract, and load data from CSV files.
• Manage users, roles, profiles, groups, queues, and other setup options.
• Managed Auto response rules if customers approached beyond the business hours.
• Designed workflow rules and specify related tasks, time triggered tasks, email alerts, filed updates to enable business logic
• Described organization hierarchy and built profiles, roles accordingly in Sales force; managed on visibility and security settings around them as required by the business.
• Generated several Reports and Report folders to support managers to better utilize Salesforce as a sales tool and organized various Reports for different user profiles based on the needs of the organization.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Deliver continuing support in the areas of SFDC configuration, administration, reporting, data migration, solution design and project co-ordination
• Customized different page layouts and assigned them for different profile users.
• Imported data using Apex data loader and Import/Export wizard.
• Building Visual Force pages, writing apex codes, triggers for customization in the Sales force.
• Created new visual force pages with standard controllers and extension controller
• Involved in creating visual force pages as per user requirement.
• Insert, update, upset and deleted data by using SOSL and SOQL in the Data loader as per the user requirement.

Environment: Saleforce.com platform, Record types, Reports, Dashboards, Email, Triggers, Sharing Rules, PowerPoint, Excel, Waterfall, Validation Rules, Messaging, Dashboards, Standard and Custom Objects

Confidential, San Francisco, CA

Salesforce consultant

Responsibilities:

• Assisted Email to case, Web to case, customized case page layouts and case assignment rules.
• Admix with business users to revise and renew Software System Requirements, Business Process Requirements.
• Constructed junction objects and enabled various progressive fields like Validation Rules, Field Dependencies, Custom Formula Fields, Work Flows, Pick list, Field Updates, Email Generation and Approval Processes for automated alerts.
• Assisted on Record Types, Validation Rules, Triggers and Page Layouts.
• Generate Email Templates and also have knowledge in bulk emailing users.
• Delivered support for continuing salesforce.com maintenance and additional administration services including workflow, approvals and periodic data cleansing.
• Examined the necessities with business team and transformed the requirements into full technical necessities.
• Worked on developing standard/custom controllers, controller extensions and Visual Force pages.
• Advanced the Apex Triggers to safeguard the correct data entries in to the system.
• Enhanced, configured workflow rules, time triggered workflows, email templates resulting into actual web to lead communication with customers and partner portals.
• Planned and implemented Custom validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created Tabs, Sharing Rules and Custom Objects as per the business needs.
• Shaped Dashboards and Reports as per the business needs.
• Specified user support and bug fixing actions.
• Projected various Email templates.
• Implemented the developments of Custom Objects, Workflows, Triggers, Reports and Fields into the test and prod boxes to Sync with them.

Environment: Saleforce.com CRM, Force.com platform, Apex Triggers, Chatter, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Force.com IDE, Windows.

Confidential, Richmond, VA

Sales force Admin

Responsibilities:

• Created Sales force objects and related metadata necessary to support customizations across instances.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Created page layouts to organize fields, custom links, related lists, stored procedures and other components on detail pages and designed Workflows, Validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Implemented, designed and developed Standard and Custom Apex Classes, Controllers Classes, extensions and Apex Triggers to handle business logic and used debug logs to trace the execution and used Apex Data Loader to migrate data such as accounts, campaigns.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Created Force.com Sites for external users and configured public access to accommodate data access in visual force pages, and implemented Sales force Chatter functionality for one to many business users.
• Developed Triggersin MySQL for lowering traffic between client-server, as well as to handle bulk records within the governor limits to automate business logic.
• Interacted with various business team members to gather the requirements and documented the requirements in a test-driven and formal QA Development environment that included development, staging, and production deployment cycles.

Environment: Salesforce force.com platform, Apex, Visual force, Data Loader, Chatter, objects, Workflows, Java/ J2EE, JavaScript, CSS, DHTML, HTML5, SOAP and REST, MySQL.

Confidential, Baltimore, MD

Jr. Java Developer

Responsibilities:

• Participate in requirement reviews
• Develop new functions that our customers wanted.
• Maintain existed functions that our customer wanted to modify.
• Interacted with technical and business staff and communicating their responses to the development team.
• Implemented multicurrency functionality for the User and Admin modules.
• Used JDBC to read and write data to the database
• Used Java Servlets to write the business logic
• Developed web pages using HTML, JSP, DHTML and CSS
• Involved in pdf generation using I reports.
• Involved in maintenance, enhancement and development work.
• Created the database tables in SQL Server.
• Involved in debugging and Bug fixing.
• Fixing the bugs identified in test phase.
• Writing JUnit Test cases for Unit testing in Pension Manager Module.
• Documenting CR impact analysis and prepared implementation documents.

Environment: Java, J2EE, JSP 2.0, Servlets 2.4, JDBC 3.0, HTML, XML, Java Script, Eclipse3.2, Oracle9i, Windows 2003.