SUMMARY:

• Seeking Challenging Assignments in Business Analysis/ Functional Consultancy / Domain Expertise role in US Mortgage domain and thereby achieve Organizational & personal growth and excellence.
• A dynamic professional currently working as Senior Consultant, Confidential Ltd with 12+ years of experience in Business Analysis in the areas of Confidential, Mortgage Servicing, Core Banking, Retail Liability, Branch Banking Operations, Mobile & Internet Banking and various Liability Products.
• Black Knight Financial Services LendingSpace Confidential Origination System implementation and configurations experience of 2.5 years with Confidential Bank, Richmond, VA.
• Extract Business & Systems requirements from High Level Requirements Document.
• Work with the business architect and other planners to assess current capabilities and identify high - level customer requirements.
• Understand business specifications/requirements, carry out high level requirement discussions with client and create understanding documents, proposals and provide inputs to technical team.
• Perform Gap and feasibility analysis in the existing Functionality.
• Convert the gaps, customer requirements and enhanced features into BRD.
• Identifying options for potential solutions and assess them for both technical and business suitability.
• Identify the business needs of the clients to help determine solutions to enhance existing functionality for already deployed systems.
• Create detailed Uses Cases and Functional Specifications Document (FSD) including Workflow diagrams, data elements and wireframes.
• Participate in transitioning the requirements and use cases to the designers/developers and ensure a clear and complete understanding of the requirements.
• Work closely with developers, testers and a variety of end users to ensure technical compatibility and user satisfaction.
• Review the developed functionality and update necessary review points to the respective developers.
• Prepare Activity list for various Releases and adhere to Release timelines & define scope necessary to meet the objectives.

PROFESSIONAL EXPERIENCE:

Confidential, Richmond, VA

Lead Configurations Analyst

Responsibilities:

• Currently working as Configurations Analyst for Confidential LendingSpace product in Confidential - Correspondent channel for Confidential Bank under Employer-Vendor-Client model.
• Earned business worth quarter million USD by setting up offshore team in FY 2015-16.
• Translate business requirements to configuration requirements and create configuration maps.
• Create, enhance and update business rules for Product s (FHA, VA, Conventional, Key, Select Advantage), Pricing and Eligibility based on seller guide.
• Perform configuration UI changes in UAT and Production environment.
• Participate in Product & Change Management initiatives to enhance existing product features
• Create/review Change Control documents and obtain approvals from Change Control Board
• Maintain Configuration Setups as assigned and ensure all environments are in sync
• Maintain Configuration Tracker documentation for assigned setups
• Prepare configurations validation plans and perform validation.
• Perform defect analysis and provide a feasible solution.
• Triage and resolve defects resulting from configuration change requests.
• Provide support to the FIT and CAT testing teams.
• Support Release Planning and Production releases.

Confidential, Richmond, VA

Business Systems Analyst

Responsibilities:

• Perform Data mapping of 5000+ fields of legacy system with the new Originations system Empower for Retail channel and System of Records.
• Perform Data mapping of 1500+ fields of legacy system with the new Originations system LendingSpace for Correspondent channels and System of Records.
• Perform Data mapping for 1500+ data fields of System of records with 24 downstream applications.
• Create Systems Requirement Specifications document for 24 downstream applications, conduct peer reviews of Confidential and requirements walkthroughs with project team and project stakeholders.
• Serve as the conduit between the business stakeholders and the development team.
• Work closely with the technical analyst and solutions architect by providing business information around legacy and target systems.
• Ensure traceability of the business requirements throughout the life cycle
• Translate business requirements into detailed systems requirements specification document, create use cases and process flow diagrams.
• Create/review Change Control documents and obtain approvals from Change Control Board
• Liaison with Product vendor, Business, Development and QA team for functional discussions and drive issue resolution.
• Work closely with the on-shore / off-shore development teams and testing teams
• Recreate defects raised by testing team and triage the defects with business and vendor
• Maintain ALM as system of record to track requirements, change requests and defects.
• Maintain Project artifacts as required by the client’s SDLC process.

Confidential, Richmond, VA

Business Process Analyst

Responsibilities:

• Liaison with various business and delivery stakeholders to analyse business process in Mortgage Post-Closing area.
• Facilitate process workshops, document information elicited by interacting with business users and from business requirements documents
• Create Business Process Maps and System Process Maps in Mortgage Post-Closing area using MS Visio.
• Create associated system interfaces mapping document, data flows document and reports.
• Perform business process re-engineering and suggest ways for process improvements and automation.
• Lead process redesign workshops and present new process designs to stakeholders for discussion.

Confidential, Los Angeles, CA

Business Systems Analyst

Responsibilities:

• Worked as Systems Analyst for proprietary Mortgage Originations & Fulfillment system.
• Create High Level Design Documents for various enhancement projects.
• Work closely with developers to create Low Level Design Documents
• Collaborate with testing team to prepare Functional Test Cases and Test Plans and its review.

Confidential

Business Analyst & Product Owner

Responsibilities:

• Played the role of Business Analyst for Confidential ’ homegrown product in Mortgage Servicing named Confidential .
• Created FSD, HLDs and Test scripts in the areas of US Mortgage servicing and REO.
• As a Product Owner, created Featurelist of 175+ features to enhance the product for better operability, flexibility and marketability.
• Suggested and implemented various product enhancements and prepared product roadmap for Confidential .
• Involved in conceptualization, business case development and assisted in Proof of concept creation for Rules engine and I-Padification for Confidential .
• Liasioned with the Pre-sales team to respond to RFPs and RFIs, created collaterals like casestudies, capabilities and credentials document.
• Liasioned with Sales team to create Marketing scripts, Marketing videos and Interview scripts.
• Collaborated with Testing team in Preparation of Functional Test Cases & related Test Plans and its review.
• Created User Acceptance Testing (UAT) scripts and user manuals for enhanced product functionalities.

Confidential

Responsibilities:

• Biller Set-up, Biller Maintenance, Reconciliation with external Billing system.
• Customer’s Bill Payment
• Confidential authentication for Payment processing.
• Integration with Legacy System of the customer for Incoming/Outgoing Confidential file upload.

Confidential

Business Analyst & Product Owner

Responsibilities:

• Pooling of Funds based on hierarchy and priority.
• Sweep Out and Sweep In of Funds
• Alternate accounts for Interest credits/debits, Tax deduction/refund and Service Charges collection.
• Online Funds transfer
• Set-up and Execution of Standing Instructions

Confidential

Responsibilities:

• Exact Amount part redemption
• Multiple redemptions in a day and their reversal
• Multiple blocks on a Deposit and Unblocking of deposits,
• Account and Customer level preferences for documents delivery
• Average Balance Calculation, etc

Confidential

Responsibilities:

• Broker/broker employees On boarding
• Broker initiated Alerts subscription for their customers and their direct/indirect relationships.
• Broker initiated Lending services for their customers

Confidential

Responsibilities:

• Definition of user roles, limits, Authorization matrix, Work groups for Authorization
• Generation of work-item and assignment to the appropriate group.
• Workflow maintenance for Authorization matrix.
• Multi-level authorization set-up, policy management for complex transactions.

Confidential

Responsibilities:

• Gap Analysis of existing Confidential and enhancement of the product by adding new functionalities in Confidential Servicing for Australian giant.
• Analyse Requirements specifications to include new functionalities and enhancements.
• Prepare of Feature-list for discussions with higher-ups and technical team for feasibility study.
• Solution enhanced requirements in the existing functionality for already deployed systems.