SUMMARY:

• Confidential is a general management and technology executive with business development, operations improvement and business transformation expertise.
• He has proven cross - functional ability to utilize technology platforms to scale-up, operationalize and improve customer experience. He is an entrepreneurial leader with the ability to quickly identify opportunity and minimize organization chaos to drive business value.
• He is an exceptional motivator of teams and a natural leader with high EQ.

CORE KNOWELEGE AND AREAS OF EXPERTISE:

• Customer experience management
• Managing and leading cross-functional teams Building business relationships
• Technology driven operational improvement Marketing, Sales, Service transformation
• Financial planning and budget management Resource planning and management
• Business process optimization Program and project management
• Stakeholder management and communication

PROFESSIONAL EXPERIENCE:

Confidential, Herndon, VA

Advisor, Technology and Strategy

Responsibilities:

• Laying foundation and vision to develop Digital Ecosystem to support Confidential ’s future ownership and shared mobility services experience to support Vision 2025 and launch of Confidential ’s first electric vehicle platform
• Part of leadership working group comprising Confidential CEO, VW CIO, Director of strategy and 2 General Managers
• Leading 4 cross-functional teams (4 General Managers) to shape Confidential ’s connected-vehicle-connected-customer experience
• Evangelizing future connected-vehicle-platform to be business services oriented versus feature based and in-vehicle infotainment platform to support both open connectivity
• Managed and partnered with Confidential . team to refine Confidential ’s future customer journey, digital experiences and ideal technology footprint to develop Digital Ecosystem
• Responsible for developing tech strategy roadmap to operationalize Digital Ecosystem and customer experience
• Developing capability driven business transformation mindset at Confidential to establish and launch organization wide strategic initiatives with technology investments closely aligned to Confidential ’s strategic vision
• Establishing and operationalizing a strategic tech portfolio process that is forward looking, cross-functional versus reactive and departmental. This will fundamentally improve Confidential business area partnership with VW group IT function

Confidential, Herndon, VA

Managing Director and Founder

Responsibilities:

• Program Management leadership to develop strategy and implement controls for strategic resource and vendor management for Fannie’s top priority and US Mortgage industry’s leading initiative - Common Securitization Platform (CSP). Developed and operationalized vendor management functions from ground up to help program leadership and team’s manage, monitor and track $60MM+ per year vendor spend, with decentralized cross-functional teams
• Business model development, revenue and valuation projections, patient-customer centric technology identification to support operations from ground up. Developed recommendation on launch-market expansion strategy
• Managed $20MM Supplier Management Program (SMP) for Confidential ’s 3 strategic vendors that support Confidential deliver its ‘Compliance’ mandate for the U.S. Treasury. PMO-Manage budgets, develop reports, execute contract management activities
• AES Energy: Advised AES Global Applications IT leadership on developing overarching program strategy for managing multiple high impact projects, including SAP transformation. Managed client personnel and PwC consultants as part of PMO
• Advised senior leadership at Confidential ’s 3 agencies on realizing “future” cloud based customer-centric strategic transformation as part of President Obama’s Executive Order to improve customer service across U.S. Government. Developed Confidential Strategy Framework for Customer Service Modernization Program (CSMP)

Confidential, Atlanta, GA

Expert Associate

Responsibilities:

• SG&A cost optimization strategy for a UnitedHealth acquisition, leading Confidential Provider.
• Conducted strategic and financial analysis to identify and recommend opportunities to optimize SG&A spend ($365M) for a $1.7B specialty benefits business unit as part of post M&A integration strategy
• Assisted senior client leadership (EVP, SVP, VP level) across Private, Business and Retail Banks formulate and implement Confidential business transformation and PMO strategy for a bank-wide sales, service and marketing transformation effort

Confidential, Herndon, VA

Senior Consultant

Responsibilities:

• Assisted Confidential MD and Business Development team with RFIs, RFPs to actively develop new business.
• Confidential today is a major small business player at Confidential and other Federal clients

Confidential, Herndon, VA

Senior Consultant

Responsibilities:

• Confidential subject matter-expert (SME) to develop global customer care site-readiness strategy and rollout new customer-centric Confidential platform to complement Sprint’s new Amdocs Billing platform. Assisted Confidential ’s Customer Service & Business operations teams along with 15 global customer-care vendors (~80 care sites) across 3 continents
• Part of initial 5 member team that helped streamline and stabilize customer-service Confidential platform previously implemented by Cap.
• Salvaged firm’s reputation by exceeding Texas Utilities expectations which resulted in firm receiving an invitation to bid on a 10 year $3.5 billion outsourcing deal that Confidential won
• Confidential Financial Advisors: Assisted senior business leadership (SVP, VP) at Ameriprise identify, develop and prioritize key initiatives related to reducing impact of Advisor and Customer turnover resulting from re-branding and break-away from parent brand - Confidential Financial Advisors

Confidential

Manager

Responsibilities:

• Developed market entry strategy and launched Book-of-Business (BoB) acquisition plans for a new full-service Citibank Operation (one of only 23 Citibank facilities then in Indian sub-continent)
• Managed P&L with 10 member marketing, sales and service team. Grew BoB in record 9 months in one of India’s most competitive consumer banking markets
• Advised bank leadership to create business impact and realize major Confidential technology investment

Confidential, Washington, DC

Consultant

Responsibilities:

• Managed SAP Confidential and SAP implementation methodology and PMO stream for $MM business technology transformation for Confidential
• Recognized among top 5 percentile performers at Confidential Consulting in 2000 and received promotion after very first year at the firm - stated as a ‘rare occurrence’