TECHNICAL SKILLS:

TECHNOLOGY: Pega Confidential, Pega CPM, Pega Confidential, Pega DSM, IBM Toad, HP Quality Center, Clear QuestJIRA, JAMs, Job Scheduler, Harvest SCM Migration Suite, Microsoft SQL Server 2008, JAMS Job Scheduler, Microsoft Office Suite, Microsoft Visio, Microsoft Project, Microsoft SharePointSix Sigma, Project, Management, Java, WebSphere Application Server (WAS), ConfigurationSAS, Informatica, Enterprise Data Warehouse (EDW), Merchant Warehouse (MW)MicroStrategy, Business Objects, Service Manager, ClearQuest, Trouble Shooting.

SPECIAL SKILLS: Experienced detail - oriented, high-energy, proactive IT professional who is comfortable working with different levels of the organization and able to function under pressure in any

environment: . I possess a high degree of initiative and self-motivation skills to drive results.

PROFESSIONAL EXPERIENCE:

Confidential, Miami, FL

Pegasystems BPM Consultant

Responsibilities:

• Worked with client for requirements elicitation and translated into atomic use cases.
• Primary user of the Direct Capture of Objectives tool
• Ensured maintainable solutions within Confidential Rules environment by providing clear guidance on development best - practices, performing regular code and design reviews.
• Work as part of a project team to ensure that the business and technical architecture of the delivered solution matches requirements.
• Built flows, UI, and decision rules in Confidential . Designed screens from wireframes and well as a implementing the business rules/logic
• Performed unit testing and integration testing; resolved defects discovered.

Pega Build Manager/Integrator

Confidential

Responsibilities:

• Performed code migration for Pega Confidential from between these environments which are set up on WebSphere Application Server 7.0
• Directed the work of 3 offshore resources and 3 client team members.
• Built products and managed rule set dependencies within the Pega Confidential application and promoted to other environments.
• Monitored and resolved environmental issues across 20 different environments by understanding and checking log messages and integrated with Message Queues (MQ) using Java Message Service (JMS).
• Applied knowledge WAS Administration to read the values and understand issues that may be occur within the environments e.g. JMS, Data source etc.
• Developed three client resources with no PEGA experience within a month to the point where they were capable of working as an Integrator

Data Integration Sr. Analyst

Confidential

Responsibilities:

• Managed requirements/demands and status using SalesForce CRM tool
• Analyzed data to be sourced to Pega Assignment Engine for the client as well as monitored the jobs that get key data back from PEGA Case Automation tool
• Acted as a liaison between the technical and business teams to communicate concepts to fulfill requirements
• Analyzed SQL code to derive meaningful information and direction through abstract thinking
• Applied business and functional knowledge including testing standards, guidelines, and testing methodology to fulfill requirements
• Implemented procedures for rolling out bi-weekly deployments and emergency hot fixes
• Performed quality assurance, including testing, code review, integration and user acceptance testing
• Performed routine documentation audit to ensure that all documents met client standards
• Monitored daily batch jobs for over 30 reports via JAMS Job Schedule
• Used SSRS to generate reports that satisfactorily met client’s needs

Enterprise Data Warehouse Lead

Confidential

Responsibilities:

• Responsible for consulting with customer on business needs, translating business needs into analytics/reporting requirements, and interfacing with technical team to ensure successful delivery of dashboards and reports.
• Lead and facilitated sessions to gather security and privacy requirements and formulate them into specifications for an Enterprise Data Warehouse (EDW) System
• Managed the development of 16 high level business requirements which resulted in the creation of 35 use cases and 500 functional requirements
• Coordinated the work of 3 Business Analysts within the Merchant Warehouse decommissioning team
• Used Application Lifecycle Management (ALM) tools such as Quality Center to trace security and privacy requirements through the system development lifecycle
• Lead elaboration sessions with architects to translate requirements into technical specifications as well as defining Tables and Views to be implemented
• Created business documents: Business Requirements Document (BRD), Systems Requirements Document (SRD), Non Functional Requirements Documents (NFRD), Contextual Diagrams, and Data Flow Diagrams
• Conduct and helped facilitating Project Charter discussion and review sessions
• Coordinate requirement approval between business units

Pega BPM Lead Business Analyst

Confidential

Responsibilities:

• Lead requirements gathering sessions with business units, line-of-business and operations SMEs (subject matter experts)
• Lead and coordinate (Direct Capture of Objectives) ( Confidential ) and Business Process Design Sessions
• Worked on a team of about 13-15 resources with 5 resources directly reporting to myself for all functional related activities
• Facilitated design sessions for 3 months with over 10 Client SMEs (ranging from Directors, Supervisors & Managers), to capture requirements for the Pega implementation
• Spearheaded the development of 20 Use Cases, 8 Process Flows, 50 Screen Mocks, 300 Requirements and Data Specifications
• Monitor business related Production Support tickets and work with other supporting IT teams to resolve issues
• Lead and facilitate weekly Business Sync meeting and the relationship between business departments and Pega
• Perform gap and business alignment analysis, analyze workflows and, where appropriate, recommend adjustments to enhance performance.
• Serve as liaison between the user groups and the development teams, ensuring the best technical solutions are developed for the business needs. Work independently with technical resource to ensure the business needs are met as specified in functional design.
• Support UAT and Production Validation. (Customer Relationship Management (CRM), Group Quote to Cart (GQTC), Appeals and Grievance’s (AG), CTI, IVR
• Communicated with peer project managers and work stream leaders to obtain status of deliverables from development partners, external partners, CQ, UAT, and end to end testing.
• Obtained and collated status updates on technical and schedule issues and prepare weekly, bi-weekly and monthly status reports.
• Coordinate and update defect statistics for multiple testing cycles. Updated schedule, risks and mitigation, development build statistics and in corporate into daily reporting. Prepared ad-hoc end of day metrics for executive consumption.
• Liaison between the various areas of integration in the work stream including interfacing with existing applications, data stores and legacy systems. Applied the understanding legacy system to test functionally and data accuracy for the new application.

Pega BPM Lead Business Designer

Confidential

Responsibilities:

• Analyzed, designed, and created Business Requirements and Specifications/Use Cases for the development of a complex Intelligent Matching and Swarming application
• Collaborated directly with Business Partners, Technology Teams, Solution Architects, Application Developers, and Testers to ensure they understand the functional requirements of the system.
• Provided integrated systems analysis and identified how application/systems interact to support business processes.
• Coordinated production validation to ensure technical solutions perform according to defined specifications and business requirements.

Confidential, O’Fallon, MO

Software Engineer

Responsibilities:

• Delivered increased Automation in Exception Processing application setup.
• Assisted with upgrades (s) of the vendor tools/system. Example: Pega 5.5 upgrades. (Smart Dispute Framework)
• Application of Agile SDLC methodology, including managing scope, requirements and ensuring that requirements are complete before signing-off and/or starting design/development.
• Supported software engineering through programming, testing, implementation and documenting and delivery of software solutions.
• Researched alternative technical solutions for changing business needs.

Confidential, Jackson, MS

Graduate Teaching/Research Assistant

Responsibilities:

• Led discussion sections, tutorials, and laboratory sections for Java programming, C++ programming, Computer Architecture, Data Structures in Java and Data Structures in C++.
• Informed students of the procedures for completing and submitting class work such as lab reports.
• Graduate Research Assistant for the Research Experiences for Undergraduates (REU) program in Wireless Ad hoc Networks and Sensor Networks hosted by the Department of Computer Science.