SUMMARY:

• Accomplished 13 years of experience in IT industry involving Business Requirement Analysis, Quality Assurances, Design, Development & Maintenance of HP/OpenText Exstream Dialogue, and IBM Mainframes applications.
• Including 8 years of progressive roles in Senior Membership and Pharmacy Benefits Management (PBM) systems, in some of the world’s leading Healthcare Insurance firms like WellPoint Inc and Confidential Inc.
• Two years of experience in Inventory Sales and Order processing gained through work history in manufacturing firms like Freescale Semiconductor and Confidential Holding Corporation, and experience in Online Reservation System from travel and logistic firms like Princess Cruises.
• Three years of extensive business analysis experience using UP, Agile Methodologies, UML, Use Cases and conducting JAD Session and business process flow diagrams using MS Visio.
• Have extensive expertise in HP/OpenText Exstream Dialogue, COBOL, DB2, VSAM, JCL, CICS, IMS - DB and mainframe utilities & tools like Endevor, ChangeMan, Control-M, File-Aid, SPUFI, and Xpeditor.
• Have knowledge of Rational Unified Process (RUP), SDLC and IBM Rational Requisite Pro.
• Extensive qualification in all facets of information systems methodology. Involved in all phases of the SDLC from Initiation, Planning, Requirements Gathering, Implementation, Maintenance, and project closure phases.
• Highly proficient in Requirements Management, Use Case and Functional Specifications, System Design Specifications, Requirements Traceability Matrix, and Data Collection/Analysis and documentations, with hands-on experience in different techniques like Interviewing, Brainstorming, Job Shadowing, and System Study.
• About 8 years’ experience as an accomplished Technology Consultant in Design and Analysis with extensive experience in prototyping, proof-of-concept, design, implementation, testing, and maintenance using HP/OpenText EXSTREAM Dialogue in some of the best fortune 100 companies like Confidential Inc, Confidential , and Wells Fargo.
• As HP/OpenText Exstream Dialogue Applications Consultant; I was responsible for developing dynamic document solutions, the solutions were complex in nature, cross-organizational in scope, and of significant importance to the organization’s commitment to enhancing the consumer experience.
• Well-versed with usage of Design Manager and Designer of Dialogue tool in creating Application, Documents, Page Layout, Data Mapping, Components, Frames, Placeholders, Sections, Messages, Campaigns, Search Keys, Barcodes, Templates, Style Sheets, Tag Sets, Inserters, Output Queues and Multiple-Ups.
• Extensive coding and unit testing experience using HP/OpenText Exstream (v 7, 8 and 9) and Mainframe platform.
• Good experience in generation of Statements, Letters, Notices, Invoices, Billing documents in AFP and encrypted PDF formats.
• Good experience in mapping different types of data files like Print file, Columnar, Delimited, and XML data files.
• Dialogue testing using EXSTREAM viewer, AFP/PDF Output queues and regression testing using AFP Compare tool.

TECHNICAL SKILLS:

Operating Systems: Windows 7/XP/2000//NT/98, OS390 Mainframe, VSE/232 Mainframe

Languages: COBOL, JCL, JECL, CICS, SQL, VSAM, C

Database: DB2, IMS DB, Oracle

Version Control Tools: Endevor, ChangeMan, SCLM

Testing Tools: Xpeditor, Abend-aid, IBM Rational Quality Manager

Scheduling Tools: CA-7, Control-M

Other Dev. Tools: Exstream Dialogue (6.xx/7.xx/8.xx/9.xx), Adobe InDesign CS5.5, Adobe Photoshop CS6

ETL & Mainframe Tools: Informatica, IDCAMS, SORT, ICEMAN, File-Aid, QMF, DCLGEN, SDSF, SAR, SPUFI, BIM-EDIT, File Manager, IOF, ACR, TSO/ISPF, CICS Spooler, NDM, Remedy, Mainview

Methodologies: Waterfall, RUP, Agile Scrum, SDLC, UML

Office Suite: MS Office suite (Word, Power Point, Excel, Visio, MPP, Outlook), Acrobat, AFP Studio

Others Tools: SharePoint, Lotus Notes, Use Cases, PAC2000, Rational Requisite Pro, Rational Clear Quest, Rational Quality Manager, AFP Viewer

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

HP/OpenText Exstream Dialogue Consultant

Responsibilities:

• As a Senior Exstream Dialogue Application Consultant; I was responsible for developing dynamic and complex document solutions of significant importance to the organizations commitment to enhancing consumer experience.
• Primary business responsibilities included reviewing or creating prototype, proof-of-concept and providing the required sizing or effort estimation to the customers.
• Design cohesive communication solutions of small, medium and large-scale applications and willing to take on increasingly complex tasks in putting together document composition, print and archive services for letters, statements, notices, invoices and postcards in PDF and AFP formats using Exstream Dialogue version 8.0.307.
• Delivered customized rules, formulas, functions in EXSTREAM DAILOGUE based on business requirements.
• Involved in all phases of Exstream development such - Data variable mapping, creation of various objects, designing of the pages, development of the rules, Unit/Integration testing, packaging the application to create the PUB file and pushing the Exstream code to QA/UAT environments of Mainframe and scheduling.
• Worked on page components like; Text boxes, Tables, Section tables, Flow Frames, Logos, Pictures, Shapes, Colors, Tag Sets, Relative Positioning, Headers, Flow Headers.
• Created Statements, Letters, Invoices, Checks, and Coupons using static and dynamic data from data files.
• Incorporating the 3D diagrams and pie diagrams for the interpretation of the data on the statements.
• Extensive knowledge about Variables and Data Mapping of Print file, Columnar, Delimited, and XML data files.
• Well versed with the Interface between Dialogue and Mainframe environment and the corresponding file transfer method for Data, PUB, PDF and AFP Files.
• Review requirements with business partners, providing feedback and/or comments, and troubleshoot any implementation issues; consulting on Technical Builds.
• In depth knowledge of document compositions, style sheets, variables, tables, document flow. Monitor and troubleshoot observations or concerns related to dialogue development-to include researching issues/defects to determine root cause.

Environment: Windows 7, Mainframe, HP/OpenText Exstream Dialogue 8.0.307, StreamWeaver, AFP Viewer, Adobe InDesign CS5.5, Adobe Photoshop CS6, JCL, VSAM, Cobol, REXX, NDM, Endevor, CA7.

Confidential, Louisville, KY

HP Exstream Dialogue Consultant

Responsibilities:

• As Exstream Dialogue Applications Consultant; I was responsible for developing dynamic document solutions, the solutions were complex in nature, cross-organizational in scope, and of significant importance to the organization’s commitment to enhancing the consumer experience.
• Primary business responsibilities included Programming / page design of small, medium and large-scale applications and willing to take on increasingly complex tasks in putting together cohesive communication solutions in Exstream Dialogue.
• Experience generating output in multiple languages like Spanish using Language Layer .
• Created EOB, Smart Summary Statements, Letters, Invoices, and Billing documents for members in PDF and AFP formats using Exstream dialogue versions 7.0.602, 8.0.316 and 9.0.102.
• Worked on page components text boxes, tables, Section tables, flow frames, logos, pictures, shapes, colors, relative positioning, headers, flow headers. Created data files, advanced tables / charts, outputs, business rules/functions, barcodes, search keys, placeholders, control files, etc .
• In depth knowledge of AFP files, generating PDF, Report files, Output Queue handling, document compositions, style sheets, variables, tables, document flow. Monitor and troubleshoot observations or concerns related to dialogue development-to include researching issues/defects to determine root cause.

Environment: Win XP, Exstream Dialogue (7.xx, 8.xx, & 9.xx), AFP Viewer, Adobe InDesign, and Adobe Photoshop.

Confidential, Newbury Park, CA

Business and System Analyst

Responsibilities:

• Act as a liaison between the business units, QA and the technology teams. Lead JAD sessions and act as the lead facilitator for various stages of the projects from start to finish through the SDLC.
• Conducted meetings with stakeholders to identify problems, resolve issues and develop business, technical design specifications, and preparing detailed test case as per requirements and business practices.
• Create project plans which are reviewed and approved by the sponsor, customer, and key stakeholders.
• Facilitate problem solving and collaboration with business users/owners and review traceability matrix.
• Led the design team in implementing Unified Modeling Language (UML) methodologies to design Use Case Diagrams, Data Flow Diagrams and Activity Diagrams.
• Documented Use Cases and Activity diagram; Created workflow plans & business process flows using MS Visio.
• Design annual enrollment statements for members in PDF format using columnar and delimited data files in HP Exstream dialogue version 7.0.610.
• Evaluate project work regularly to check compliance with the set plans and capture project Metrics periodically to track milestones and also to prepare project closure reports towards the end.

Environment: MVS, Win XP, Exstream Dialogue (6.xx and 7.xx), AFP Viewer/Compare tools, Rational Quality Manager, ReqPro, Clear Quest, MPP, SQL, MS Visio, UML, COBOL, JCL, VSAM, ACR, IMSDB/DC, Changeman.

Confidential, Maumee, OH

Business Analyst

Responsibilities:

• Conducted interviews with the clients for gathering requirements and evaluation/analysis of their data. Converted the business requirements into IT specifications.
• Worked very closely with the Retail vendors and their Business Units and the Sales teams to gather business requirements. Created work flow diagrams after requirements gathering.
• As a Business Analyst, responsible for coordinated work plan between project manager and client with PowerPoint, Excel and MS Project. Prepared data flow diagrams for the preparation of user manuals.
• Conducting daily check point meetings and Defect report meetings with offshore support team to ensure all open tasks are addressed and resolved within the SLA time and co-ordinate in ticket escalation process.
• Coordinated with other programmers to solve their problems. Involved in design of data migration plans across multi-platform. Created test Summaries and test variations based on functional requirements.
• Perform “Frequent Issue Analysis” to identify routinely occurring issues and coordinate with the application support groups likes sales and marketing teams to provide solution for permanent fix.
• Ensuring that the team has the required technical expertise to execute the project. This involves the identification of key technical areas related to the project and conducting training sessions to plug any gaps.
• Responsible for planning UAT testing procedures, UAT test results review and co-ordination with various stake holders and business partners from senior Membership.

Environment: Windows 2000, MS Office, MS Visio, Lotus Notes, MS Project, SQL Server, VSE/232 Mainframe, COBOL, JECL, CICS, VSAM, RPG, BIMEDIT, CICS Spooler.

Confidential, Mason, OH

Business and System Analyst

Responsibilities:

• Actively participated in Confidential meetings to get better understanding of project scope and requirements.
• Extensively gathered requirements from Business Users and Subject Matter Experts (SME's) to understand the current functionality and assess the needs of the migration.
• Prepared Business Workflow models using MS Visio that cover "How" business processes are accomplished. Prepared As Is and To Be workflows & analyzed the processes which needed customization
• Reviewed quality with respect to the requirements based on reliability, functionality and performance with the help of QA testing team. And performed process mapping and risk analysis during transition.
• Responsible to deliver the Impact Analysis document and Mapping document as per the scheduled deadlines; with accuracy of deliverables by considering the quality norms.
• Involved in conversion of legacy PBM system to use automated document generation Exstream dialogue.
• Unit testing using Exstream Dialogue Manager, Dialogue Designer and AFP Viewer.

Environment: Windows XP, Exstream Dialogue (Versions 6.xx), AFP Viewer/Compare tools, MPP, Oracle, MS-Office, MS Visio, Sharepoint, COBOL, JCL, VSAM, PC SAS, Endevor, File-Aid, and Informatica.

Confidential, Mason, OH

System Analyst

Responsibilities:

• Elicited and gathered business requirements through open discussions, prototyping and brainstorming.
• Manage resources, project tasks, schedules, scope, risks and timelines to eliminate constraints and ensure that the client expectations are met. Identified risks and create contingency plans for high impact risks.
• Learnt subtleties of project execution through extensive interaction with Subject Matter Experts (SME) and business users for communicating implementation bottlenecks by conducting multiple JAD session.
• Perform Analysis and design of EOB and EOP documents patterns using Exstream Dialogue.
• Familiarize the team with the customer needs, requirements, design targets, the development process, design standards, techniques and tools to support task performance.
• Ensure deliverables are prepared timely to satisfy the project requirements, cost and schedule. And Coordinate the review and release of analysis, design, coding, testing and other project documentation.
• As the go-to person for complete subject matter knowledge and experience, I was quickly able to equip myself to be instrumental for the success of SB853 project at WellPoint.

Environment: Windows XP, Exstream Dialogue (6.xx), Rational Clear Quest, MPP, Oracle, MS-Office, MS Visio, Sharepoint, COBOL, JCL, PC SAS, Endevor, File-Aid, Xpeditor, Abend-Aid.

Confidential

Senior Software Engineer

Responsibilities:

• Facilitate meetings, gather status updates, review project deliverables and communicate project progress/recommendations to team members, onsite team and top management throughout the project.
• Mentoring team members and ensuring that the team members have the necessary education and training on development process, design standards, techniques and tools to support task performance.
• Participated in project team reviews to review test cases, develop test cases, test approaches, design documentation construction, Testing of programs/jobs and other specifications throughout the project.
• Provide weekly project status report of team activities against the program plan or schedule.

Environment: OS/390, COBOL, IMS DB, JCL, SAS, Endevor, Changeman, Table base, NDM, File Aid