SUMMARY:

• 6+ years of solid experience in IT that includes experience in Salesforce.com Administration and Functional Business Analysis
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.
• Created and maintained users, profiles, permission sets and roles.
• Created Flows, Process Builders and implemented complex business validations.
• Excellent facilitation skills and adept at managing the interaction between end - users, stakeholders, developers and testers during the different phases of SDLC.
• Experienced in building Custom Applications that includes Administration, Configuration, and implementing and support experience with Salesforce.com Applications.
• Good knowledge in Development Life Cycle and Testing Life Cycle.
• Expert level knowledge in Salesforce.com Configuration, Implementation and Administration.
• Experience in Administration of Sales Force CRM (SaaS), adjustment to follow business requirements, Creating reports and dashboards.
• Extensive experience in data validation, migration, analysis and report design.
• Ability to coordinate multiple projects and meet deadlines under pressure in different environments like Agile/Scrum, Waterfall model and Vmodel.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved in Unit Testing, for the customizations and developments done during the project.
• Experience in using Microsoft Excel features pivot tables, Vlook up, formulas, and filters for data integrity analysis.

TECHNICAL SKILLS/TOOLS:

Salesforce.com Modules Sales Cloud: Sales force automation including Leads, Web to lead, Accounts, Contacts, Opportunities, Contract, and Partner Portal.

Service Cloud: Cases, Solutions, Ideas, Customer Portal, Customer Self Service portal, web to case, email to case.

Design/Development methodologies: Agile-Scrum, Waterfall.

BI Tools: Tableau, Qlikview 10x

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Salesforce Business System Analyst

Responsibilities

• Acted as the Liaison between development team and Business Team.
• Responsible for Conducting Scrum calls with off shore development team.
• Responsible for delivering 15+ User Stories Per month consisting of Service, Sales and Marketing Verticals.
• Responsible for handling off shore development team.
• Extensive knowledge on service Console.
• Worked extensively on Confidential
• Worked on creating, importing, exporting and translating the articles.
• Embedded videos, screencasts into the articles using iframe.
• Worked on Integrating Microsoft Exchange Server with salesforce.
• Created case assignment rules and work flow rules.
• Integrated Directly Expert Service with Salesforce in sandbox and prd environments
• Installed different packages from app exchange.
• Worked on Customer Portal, Partner communities and External WebForms
• Created Flows and Process Builders.
• Worked on Integration of Amazon s3 with salesforce.
• Worked on SSO-SAML authentication for the org.
• Extensively used Docusign for Salesforce
• Developed email services for different products and worked on the email to case, web to case functionalities.
• Worked on different Functionalities on Lead Viz. Lead to Oppty Conversion, Lead Conversion, Lead routing, Sales filters, Territory assignment Rules etc.
• Used Salesforce Out of the box functionalities and achieved complex business requirements.

Confidential, Waukegan, IL

SFDC Consultant

Responsibilities:

• Created and maintained users, profiles and roles.
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Automated Change Request Process and scheduled it to run on daily basis.
• Designed, developed and deployed Confidential Classes, Controller Classes and Confidential Triggers for various functional needs in the application.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application..
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance.
• Loaded Call plan data regularly on quarterly basis.
• Loading data extracted from MDM into salesforce.com as a part of the weekly and major alignment.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created users, roles, territories, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Managed security settings of the users.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Created business rules to ensure the data integrity of the alignment data.
• Created Visual Force Pages to override the standard functionality of Global Search of HCP’s.
• Created workflows to send email alerts, field updates etc.
• Automated weekly rep call reports of submitted, saved and planned calls.
• Automated weekly Synchronization report of the reps.
• Used the sandbox for testing and migrated the code to the deployment instance after testing
• Created DM dashboards to provide DM’s an overview of the reps monthly performance.
• Writing customized SOQL queries to extract the data pertaining to the calls made by the reps from iRep.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.

Environment: Saleforce.com platform, Confidential Language, Visual Force

Confidential

SFDC Business System Analyst

Responsibilities:

• Performed the role of SFDC Analyst, Administrator, and Developer.
• Provided user support and bug fixing activities as per the SLA.
• Implemented minor enhancements on standard objects like Leads, Accounts, Contacts, Opportunities, Dashboards and Reports.
• As SFDC administrator interacted with various business areas to gather requirements and develop data model to suit complex business needs.
• Designed various HTML Email templates for Auto-Response to customers.
• Developed a web-to-lead functionality to Citibank.com site which directs leads to Salesforce CRM.
• Wrote Custom Formula fields and Validation rules.
• Wrote Escalation rules to escalate the cases.
• Developed Workflow Rules and Approval Process for some fields.
• Responsible for migrating data (Accounts, Contacts, Events and Tasks) from legacy systems to Salesforce.com using data Loader.
• Used Force.com developer toolkit including Confidential Classes, Confidential Triggers and Visual force pages to develop custom business logic
• Created and deployed several reports for different user profiles based on the need in the organization.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.

Environment: Salesforce.com Application, Data Loader, Confidential Classes, Web services, Controllers, Triggers, Visual force, SOQL, SOSL, Workflow & Approvals, Custom Reports, Dashboards.

Confidential, Wisconsin

Salesforce Developer and Administrator

Responsibilities:

• Contributed towards HLD and LLD phase and design documents preparation by integrating different modules.
• Developing Confidential Triggers, Confidential Classes and Test Methods and maintaining roles, profiles and user accounts.
• Developing Complex Confidential Batch Jobs and changes to the existing Jobs for better Performance.
• Developed Visual Force Pages for certifying the User data available for scrubbing.
• Developing Custom Objects, Custom reports and configured Analytical Snapshots to analyse the data into on a regular basis for sales performance and lead generation statics.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and design the solution by customizing various standard objects of saleforce.com.
• Designed and deployed the custom objects, custom tabs, entity relationship data model, validation rules, workflow rules, page layouts, visual force pages to suit the needs of the applications.
• Responsible for creation of users, roles, profiles and defined object and field level securities involved in data mapping and migration of data from legacy systems to Salesforce.com objects and fields.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Performed Administration tasks like User Management, Data Management, Creating and Managing roles and profiles.
• Developed and configured various reports and report folders for different user profiles based on the needs of the organization.
• Customized page layouts depending upon user roles and groups.
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects.
• Designed various web pages in visual force for capturing various customers.
• Designed and developed Confidential classes, extensions and Confidential triggers for various functional needs in the applications.
• Migrated data from EXCEL/CSV files to SFDC using data loader.