Summary:

• Wendy is a strong experienced Confidential with strong accounting skills working in enterprise organizations such as Confidential and EDS.
• Her strengths include requirements gathering, data management, teamwork, facilitation and strong written and oral communication skills.
• She has experience working with Requirements Analysis, Testing, Traceability Matrix, and RUP

TECHNICAL SKILLS

Accounts Payable, Adobe Illustrator, Agile, Audio Conferencing, BOM, Change Management, CMM Levels 2 and 3, COTS, ecommerce, EDI, ETL, FTP, HIPAA, HTML, IPACS Management System, Instant Messaging, Lotus Notes, Microsoft Access, Microsoft Excel, Microsoft Outlook, Microsoft Project, Microsoft SharePoint, Microsoft Word, ODBC, Oracle, Photoshop, Presage, Primavera Scheduler, PVCS, Quality Assurance, Quick Place, Rational Unified Process (RUP), Regression Testing, Resource Allocation, Information Security, IT Service Management (ITSM), SDLC, SDP - 21, SQL queries, TSO, UAT, use cases, user stories, Visio, WebEx

PROFESSIONAL EXPERIENCE

Confidential, Southfield, MI

Change Control Coordinator

Responsibilities:

• Directed and coordinated work activities of multiple project teams
• Coordinated resources across one or more projects
• Utilized change management in processing application developers’ requests
• Managed project scope when assessing the feasibility of the developer’s request
• Communicated results of analysis and recommendations to management via presentation and reports
• Participate in ongoing data validation to ensure data integrity and reliability
• Assisted management with the implementation of solutions for identified problems/issues
• Assisted personnel (both internal and external) by answering questions, supplying information and training
• Worked with BCBSM (Blue Cross Blue Shield of Michigan), testing and development teams to coordinate promotion activity timelines and promotion results
• Created builds for promotion activity into testing environments
• Performed UAT testing

Environment: Microsoft Excel and Outlook

Confidential, Farmington Hills, MI

Confidential

Responsibilities:

• Subject Matter Expert in Excel
• Managed financials for payroll
• Handled accounts payable for mobile phones
• Facilitated microwave uploads and notification to Siterra and to the shared drive
• Reported daily 594 project status to multiple managers
• Supported corporate and remote staff associated with procuring, distributing and maintaining inventory control of office equipment, computers, and mobile phones
• Utilized Ariba when onboarding new employees

Environment: Ariba, financial systems and Microsoft Excel

Confidential, Auburn Hills, MI

Confidential

Responsibilities:

• Provided business expertise necessary to migrate new and existing functionality to the new Digital Asset Management (DAM) application
• Supported the conversion of a client server application to a SharePoint based application
• Developed my SharePoint skills so that I could support the conversion
• Prepared and gathered detailed specifications, documents, spreadsheets, and charts that included the implementation requirements
• Developed and maintained all the analysis documentation associated with the implementation
• Developed approach documentation detailing the process associated with the migration

Environment: SharePoint and Microsoft Excel

Confidential, Center, 

Confidential

Responsibilities:

• Surveyed several Meals on Wheels facilities and was evaluated on the number of calls completed
• Achieved highest call volume
• Documented number of calls and analyzed and documented the results

Environment: MS Office and MS Excel

Confidential,  

Staff Accountant

Responsibilities:

• Entered data into system to create accurate tax returns using Ultra Tax
• Learned Ultra tax quickly to complete returns efficiently
• Researched property values with county departments to complete tax returns

Environment: Ultra Tax, MS Excel

Confidential, Auburn Hills,

Coordinator for NGN Project

Responsibilities:

• Learned Visio quickly and utilized Visio in creating work flows and in creating and maintaining project calendar
• Interfaced with project managers to perform needs assessments and gather project requirements
• Developed a project portfolio spreadsheet after gathering project forecast information from several Confidential supervisors and managers
• Published meeting minutes in a timely manner for NGN Management Meeting and NGN Steering Committee
• Tracked site adds, deletes, and closures and documented process flow in Microsoft Visio
• Completed review of 150 site surveys and developed a detailed listing of each survey
• Tracked and corrected resource work and time keeping

Environment: Microsoft Excel, Microsoft Visio, Microsoft Word, and Lotus Notes

Confidential, Warren, MI

Responsibilities:

• Participated in Plan and Define phases of GM Manufacturing and Quality Wan Refresh Project
• Created, updated and distributed weekly project overview reports
• Gathered status requirements for 18 projects from GM and AT&T project managers on a weekly basis for reporting
• Utilized strong oral and written skills when communicating with the GM plants as the AT&T project managers
• Ran Pivot tables to extract business unit and site information from SOX reports to research what circuits were used for and to determine type of circuit
• Kept informed of latest industry news, trends, products, services, competitors and relevant existing and emerging technologies that may impact present and future account and business performance
• Analyzed data (pivot tables, sorts, and macro’s)
• Created pivot tables to analyze circuit information
• Communicated with global GM Business Units and Functional Skill Team staff to identify, collect and input demand and supply circuit data into the Tactical Database

Environment: Microsoft Excel, Hyperlinks, and Pivot Tables

Confidential, Birmingham, MI

Responsibilities:

• Scheduled, rescheduled, and reminded clients of appointments
• Interfaced with NASCO while processing claim forms
• Prepared ear mold repairs for timely shipment to manufacturer
• Loaded invoices into Quick Books in managing client accounting

Environment: Quick Books, Photoshop and NASCO

Confidential, Grand Blanc, MI

Responsibilities:

• Conducted WebEx meetings with project managers to discuss new process implementation
• Created and ran macros to run reports
• Documented and tracked training requirements and ran customized reports for management
• Utilized project management experience, SDP21 knowledge and CMM background to identify project execution or process deficiencies in areas of training, measurement and analysis and Configuration Management tools
• Downloaded, reformatted, and distributed customized GM Service Parts Operations Status Reports in support of weekly senior management review meetings for active projects
• Participated with Confidential ’ personnel, Quality Assurance representatives, and Mentors to define, document, and help implement new processes to correct quality gaps
• Adhered to Project Management Office policies, procedures and methodologies

Environment: Microsoft Excel, Lotus Notes, WebEx and Quick Place

Confidential, Pontiac, MI 

Confidential

Responsibilities:

• Facilitated meetings with the GM customer to gather user stories
• Synthesized complex information into concise, readable, unambiguous language
• Elicited information based on client and/or internal business needs, documented requirements and translated requirements into functional specification adhering to GM’s Software development methodology
• Owned written requirements and specifications, acceptance, Requirements Traceability Matrix (RTM) and related documents from creation and modification through solution delivery
• Showed a high degree of initiative in learning Caliber RM in a short amount of time and in populating SDP-21 documentation in support of Tool Control System Enhancements Project
• Acted as a liaison between GM Weld Tool customer and IT Web technical team in gathering business and functional requirements from GM Weld Tool customer and in reporting project status to management
• Strong understanding of technology as it relates to facilitating systems design
• Defined and refined business requirements on the Tool Control System Enhancement Project, a large and complex development project
• Utilized ETL in managing requirements so the Tool Control System Enhancements Project progressed successfully

Environment: RTM, SDP 21, ETL, HTML, PVCS, Lotus Notes, and user stories

Confidential, Warren, MI

Confidential

Responsibilities:

• Vehicle Transportation Information Management System (VTIMS) Business Operations and Support Service (BOSS), (June 2002 - November 2003)
• Tracked railcar carriers’ payments in the VTIMS mainframe system
• Interfaced daily outbound logistics with GM’s new vehicle carriers to resolve logistical issues which resulted in successful delivery of GM new vehicles to dealerships and cost savings for GM
• Analyzed and developed solutions for GM new vehicle carrier’s requests for assistance with payment concerns
• Corrected data so that GM new or used vehicle carriers can accurately account for movement of GM vehicles
• Intervened on behalf of GM to correct vehicle shipping errors via railcars and trucks
• Provided second level support for GMs new vehicle carriers
• Streamlined process documentation for creating adhoc jobs which improved accuracy and efficiency of data change requests to VTIMS, a mainframe system
• Reported metrics to GM regarding any contact about inquiries made to the VTIMS BOSS
• Attended PMI training classes in preparation for Project Management Professional Certification

Environment: PVCS, TSO, IPACS Management System, VTIMS (mainframe), Microsoft Excel, Lotus Notes, and Microsoft Outlook

Confidential, Troy, MI

Responsibilities:

• Documented processes with information provided from the business SME
• Collaborated with project team to define, develop, document, and test processes needed to support Confidential
• Defined layout of the process definition and of the processes that were needed to support the Executive Business
• Reviewed and tested integration of processes needed to support the Confidential
• Collected and assimilated data from several resources into 20 customized reporting spreadsheets containing up to 40 sites per business unit resulting in a successful project launch
• Performed Database mining, manipulation and alternative scenario calculations to support user requests

Environment: Information Security, Microsoft Excel and Microsoft Outlook

Confidential, Warren, MI

Confidential

Responsibilities:

• Collected and reported metrics in support of GM Disaster Recovery Plan Quick Hits initiative
• Coordinated and served as the focal point for all communication in developing Site Disaster Recovery Plans (DRPs) for Pontiac and Warren Data Centers
• Planned and tracked work schedule for delivery of Site DRPs for Pontiac and Warren Data Centers

Environment: Microsoft Excel, Lotus Notes, and Outlook

Confidential,

Confidential

Responsibilities:

• Adhered to Agile methodology when developing and maintaining the Confidential application
• Worked with COTS software when installed the Confidential application
• Established the Confidential project communication plan across the business, support and technology groups
• Managed project risks and issues and engaged the appropriate stakeholders in risk identification and

mitigation

• Provided direction and oversight throughout the project lifecycle to the project team
• Well versed in inbound logistics when supporting the GM NAO Containerization customer
• Queried the Oracle database when researching issues
• Defined and managed the Confidential project schedule Primavera Scheduler
• Defined the resource and delivery commitments in Microsoft Project
• Worked with and managed third party vendors
• Worked with the EDS technical group to ensure requirements understanding, ensuring test process execution, review test requests, performed IT acceptance, and coordinated release with Release Team
• Test Lead for User Acceptance Testing (UAT) to verify that requirements were met
• Interpreted requirement documents and updated the test scenarios accordingly
• Collected and analyzed test data resulting in successful releases
• Demonstrated strong analytical skills and problem solving skills when analyzing problems with Confidential
• Gather and documented Confidential requirements in MS Access and built releases from the requirements listing
• Tracked requirements in MS Access and created Confidential requirements reports for GM
• Analyzed feasibility and resource changes because of requirements modifications through impact analysis reporting
• Developed and maintained cost estimates for each Confidential release
• Managed Confidential release budget for assigned projects, developed and monitored project plans, and adjusted resources and priorities.
• Completed assigned Confidential release projects within budgetary and scheduling guidelines
• Provided monthly status reports which included quality metrics regarding Confidential
• Defined and refined business requirements on the Confidential project a large and complex development projects
• Employed various business processes and applied this knowledge to use cases, supplemental specifications, process flows, data models, and test cases
• Set priorities based on meeting action items and provided weekly progress updates
• Documented and presented data model for GMNAC management
• Updated the regression test for Confidential
• Informed and advised affected parties of business impact
• Championed the business needs of the client and internal team while balancing the climate, priorities, capabilities and constraints of client
• Conducted Software Configuration Management audit to ensure compliance with software quality standards
• Authored and tested Distributed Application Disaster Recovery Plan for Confidential
• Planned and managed several releases of Confidential for GMNAC customer both locally and remotely
• Monitored and assessed progress of Confidential releases during project implementation
• Deployed several successful versions of Consistent Office Environment (COe) in support of GMNAC customer
• Tracked and billed the COe equipment and software to GM
• Ensured Software Quality Assurance by conducting a PVCS configuration audit of items in GM North American Logistics Inbound Parent project
• Continually contributed to the improvement of client Database development and capacity analysis capability
• Performed gap analysis on the final requested requirements

Environment: Primavera Scheduler, Microsoft Project, Microsoft Access, UAT, Lotus Notes, Microsoft Outlook, Microsoft PowerPoint, SQLqueries and PVCS

Confidential, Pontiac, MI

Pontiac West Assembly

Responsibilities:

• Managed the plant’s Telephony projects from initiation through implementation
• Contributed to Quality Review sessions on how to improve existing plant support processes
• Developed and implemented shut down plans for entire Pontiac West Assembly’s computer inventory and Corporate Video Services Network (CVSN)
• Evaluated and monitored maintenance contracts for cost savings resulting in reduction of EDS’ expenses
• Diagnosed and repaired workstation hardware related problems

Environment: Telephony, Microsoft Word, and Microsoft Excel

Confidential, Troy, MI

Responsibilities:

• Authored VISS procedure manual which improved efficiency of VISS support
• Managed vehicle recall communication with Chevrolet vehicle owners
• Trained new advisors in Chevrolet’s and Vehicle Information Service System (VISS) policies and procedures, call handling, and system utilization
• Negotiated reimbursement and goodwill requests with Chevrolet Executive referral customers
• Revised VISS training tools to provide most useful procedure for handling a VISS inquiry
• Authorized goodwill adjustments for Chevrolet owners with Chevrolet Dealers on behalf of Chevrolet Motor Division
• Assisted hearing impaired Chevrolet customers utilizing Telecommunications Device for Deaf (TDD)

Environment: Telephony, Vehicle Recalls, Microsoft Excel, and Microsoft Word