Professional Summary

• Over 9 years of diverse experience in Information Technology with emphasis on Business/System Analysis and Project Management across multiple industries.
• Elicit, analyze and document detailed business requirements, understand business processes, and relevant technology for business initiatives
• Track record of leading complex software products in SDLC/Agile methods, with
• Metrics driven approach to ensure on - time delivery and achieve top line and bottom
• line targets.
• Perform requirements gathering, business process analysis, needs assessments, and cost/benefit analysis in an effort to align information technology solutions with business initiatives
• Experience in preparing and documenting the User Acceptance test (UAT), Business Acceptance test (BAT) plan and obtaining the necessary signoffs from the concerned business units.
• Experienced in Production support, customer escalations and coordinating war room

           support.

Skills Keywords:

Project planning, Business analysis, IT Analysis, Scrum, Agile methodologies, Rally, Stakeholders and Client communication, Specification ownership, Requirements Documentation, Quality Center, MS Office, Risk identification and analysis, Technical/Functional Requirement Specifications development, Wireframes/Prototype creation, Creation of traceability Matrices for all Requirements, Business and User Acceptance Testing (BAT/UAT), Okta, Service Now, JIRA, OAAM.

Professional Experience

Confidential

Business System Analyst

Responsibilities:

• Lead the Identity and Access management project (IAM), which orchestrated the automation of User access to resources, User onboarding/Off boarding processes and enabled compliance and productivity gains
• As a Project Manager, led the enterprise wide initiative to replace the Single Sign On (SSO) solution to a more robust solution
• Successfully led the acquisition and merging initiatives for Confidential ’s acquired companies Nowait.com and turnstyle.com to ensure the entities are on-boarded to Confidential standard tools for case management and customer support
• Implemented custom workflows in JIRA to help automate processes and improve communications
• Build and foster relationships with stakeholders to define scope for new projects, documents risks and assumptions, develop implementation approach, and maintain constant communication.

Confidential 

Sr. Business Systems Analyst 

Responsibilities:

• Partner with Internal customers for requirements gathering, analysis and business process

          design to implement Service Catalogs in ServiceNow.

• Work with End User community on adoption and training on new or enhanced solutions.
• Work with integrated processes primarily with HR Management System and Identity Management System.
• Manage the UAT process and participate in various test phases to enable go live activities.
• Coordinated the efforts needed for the application teams to get onboard onto ServiceNow Orchestration and Okta platform.
• Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop.
• Represented the application teams into Architectural Review Board (ARB) and Change Approval board (CAB).

Confidential 

Sr. Business Analyst

Responsibilities:

• Created user stories and served as Scrum master for industrial internet software development project in the Analytics track.
• Work directly with customers to gather requirements and liaison between the software development team and business customers.

Confidential

Responsibilities:

• Lead the efforts of on-boarding and centralizing provisioning/ de-provisioning of systems onto a standardized enterprise provisioning/de provisioning solutions.
• Work closely with other scrum teams to prioritize the product backlog to maximize value and develop a roll out strategy.
• Extensively used Rally as a requirement management tool and track the progress of the project.

Responsibilities:

• Work with the business team to understand and analyze business impact/importance of requirements and assist Internal and External Subscribers integrate with AtA service.
• Involved in day-to-day project management activities including developing baseline project plans; tracking and managing projects against that baseline to successful completion.

Confidential, Inc

Responsibilities:

• Worked as an IT Analyst for the Cisco Commerce projects leading the BIDS-EIA track.
• Analyzed business requirements and owned all functional specifications to produce Business Requirement Documents, Functional Specification Documents and all Change Requests.
• Coordinate the Release management activities and quality check of deliverables.

Responsibilities:

• Lead all Process Management activities and system transition impacts to Customer Service Operations team.
• Lead Ambassador Network meetings to educate the theatre ambassadors across the globe on the process changes and planned release activities.

Confidential, San Ramon, CA

Business Analyst

Responsibilities:

• Analyzed business requirements in collaboration with cross functional teams for Order Management System (client) and Operational Support Systems (Backend) systems to derive high level functional requirements

Confidential

Responsibilities:

• As an Intern/Trainee was involved in Automating PF Accounting Management System and Loan Management System and involved in transferring data from Cobol System to Oracle 9i