SUMMARY:

• 10 years’ experience working with MS Dynamics and eDIEnterprise CRM, MS Share Point, Quick Books, SAP Business - Objects Business Intelligence and Oracle BIEE 12c.
• 9 years’ experience working with analytical and managerial tools in MS Excel (VLookup, HLookup and Pivot Tables).
• 10 years’ experience with Business Intelligences from Databases Datamyne, Piers, Hoover’s and Zepol for Global Agents.
• 10 years’ experience working closely with international Executives, understanding of business needs, and finding business solutions.
• More than 5 years experience with Gifts, Pledges, Endowment Accounts and Documented Bequests and Donor Relations.
• 8 years’ experience with Database Reporting and queries on MS Dynamics, SQL Server, eDI, mySQL, Oracle.
• 5 years’ experience working with Crystal Reports and Manufacturing WMS.
• Ability to prepare professional reports in national (USA) and Global level.
• Strong knowledge on managing, organizing, planning, multi-tasking, orientation, work ethics, quality and performance.
• Superior detail oriented personality.
• Ability to prioritize and oversee projects with limited or no Supervision.
• Analytical and Logical mindset.
• Excellent communication skills.
• Fluent in 5 Languages (Azeri, English, Russian, Turkish, French).
• High level Management experience for non-profit Organization.
• 2 years’ experience as Board of Director (Secretary, Treasurer and President of Board).
• 3 years’ experience in Budget Planning.
• 17 years’ experience on Microsoft Office Suite (Word, Excel, Power Point, Access, Outlook, Visio, Publisher, InfoPath, OneNote)

PROFESSIONAL EXPERIENCE:

Confidential

Information Management Associate

• Work in partnership with internal business areas to design and develop reports to meet their business needs
• Execute manual and/or programmatic updates to the internal database system
• Perform system analysis and program development on assigned projects in partnership with VUIT (internal business areas and external vendors)
• Responsible for advanced technical and analytic support for various data projects, reports, and interfaces related to the alumni/development database system
• Creating and developing reports based on a large, complex reporting structure
• Utilize SAP Business-Objects Business Intelligence Platform 2 and 4
• Developing reports in Microsoft Access and/or using an ODBC connection
• Utilize RADAR and Ellucion Advance databases.

Confidential

Project Manager/Consultant

• Managing current and historic financial data in Nortridge Loan System (NLS)
• Implementing current data quality accuracy
• Managing NLS Account and Contracts.

Confidential

Information and Data Management Coordinator

• Generating Business Intelligence from Databases Datamyne, Piers, Hoover’s and Zepol for Global Agents
• Manage all forms of communication, including mail, phone calls/conferencing, faxes and inter-office messages
• Verifying ORG Codes using eDI (CRM) and status follow up for USA and Global Agents
• Registering USA and Prepaid Leads information into eDI (CRM), updating in timely manner and follow-up actions within CRM system
• Using eDIEnterprise (CRM) in advanced level for Cold Call Register, Client Intelligence, Opportunity Management, Reports
• Exporting data from various databases and generating sorted and organized data into Excel, .CSV & PDF format
• Preparing Sales Lead Log for Global Directors and Executives and supporting with CRM View Reports and Updates
• Answering daily basis e-mails using MS Outlook
• Generating Business Intelligence for Global Executives; Utilize Business Directories - ZoomInfo, Cortera, Data.Com
• Participating / attending in phone conferences, weekly meetings and projects management
• Preparing TGF Directory list for Executives as required and managing data
• Web and Business Directory research for all USA and Overseas Sales
• Web- Presence update and follow-up (TGF website requests received)
• Coordinating telemarketing and other leads through eDI CRM globally and in USA
• Coordinating Global Sales Lead Desk; Maintenance of Phone Voice Mailbox on daily basis
• Tracking and preparing monthly Report using MS Excel whereas shows USA and Global requests
• Work on requested CRM projects within specific time line (project co-ordination).

Confidential

QA Process Control Lead

• Maintain and Monitoring Engineering Process in Production Lines
• Supervising In-Line Audit Agents
• Supervise of testing team for HP Monitors, Thin Clients, Notebooks, Desktops and Hand-Helds
• Pre-Test, Aging, and Final Process for Commercial products by Helix System
• Working with Helix Inventory Module and internal WMS.
• Preparing Weekly Quality Report using MS Excel for QA Manager and Director.
• Preparing Checklists using MS Word and MS Excel for Production Process
• Co-Operate with Quality Engineer to improve Production Quality
• Co-Operate with QA Supervisor to resolve any quality issue in Production
• Monthly training Production Supervisors for Quality concepts and improvement
• Work in MS Excel in advanced level with Pivot Table and VLookup
• Co-Operate with HP TCE Engineers for Customer Satisfaction.

Confidential

Sr. Help Desk Support

Responsibilities:

• Troubleshooting/Testing Tablets
• Diagnostic repair of Amazon Kindle Fires
• QMS (Fulfillment, Hold, Check In & etc.)
• QMS FFT (Final Functional Test)
• QMS LCD Re-Test
• QMS LCD & TP Assembly
• Disassemble & Assemble of Units
• QMS QA
• QMS Touch Panel Test
• QMS (Manual Entry System)
• MRF Kitting & Complete
• FRC (Calibration Test