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Information Management Associate Resume


  • 10 years’ experience working with MS Dynamics and eDIEnterprise CRM, MS Share Point, Quick Books, SAP Business - Objects Business Intelligence and Oracle BIEE 12c.
  • 9 years’ experience working with analytical and managerial tools in MS Excel (VLookup, HLookup and Pivot Tables).
  • 10 years’ experience with Business Intelligences from Databases Datamyne, Piers, Hoover’s and Zepol for Global Agents.
  • 10 years’ experience working closely with international Executives, understanding of business needs, and finding business solutions.
  • More than 5 years experience with Gifts, Pledges, Endowment Accounts and Documented Bequests and Donor Relations.
  • 8 years’ experience with Database Reporting and queries on MS Dynamics, SQL Server, eDI, mySQL, Oracle.
  • 5 years’ experience working with Crystal Reports and Manufacturing WMS.
  • Ability to prepare professional reports in national (USA) and Global level.
  • Strong knowledge on managing, organizing, planning, multi-tasking, orientation, work ethics, quality and performance.
  • Superior detail oriented personality.
  • Ability to prioritize and oversee projects with limited or no Supervision.
  • Analytical and Logical mindset.
  • Excellent communication skills.
  • Fluent in 5 Languages (Azeri, English, Russian, Turkish, French).
  • High level Management experience for non-profit Organization.
  • 2 years’ experience as Board of Director (Secretary, Treasurer and President of Board).
  • 3 years’ experience in Budget Planning.
  • 17 years’ experience on Microsoft Office Suite (Word, Excel, Power Point, Access, Outlook, Visio, Publisher, InfoPath, OneNote)



Information Management Associate

  • Work in partnership with internal business areas to design and develop reports to meet their business needs
  • Execute manual and/or programmatic updates to the internal database system
  • Perform system analysis and program development on assigned projects in partnership with VUIT (internal business areas and external vendors)
  • Responsible for advanced technical and analytic support for various data projects, reports, and interfaces related to the alumni/development database system
  • Creating and developing reports based on a large, complex reporting structure
  • Utilize SAP Business-Objects Business Intelligence Platform 2 and 4
  • Developing reports in Microsoft Access and/or using an ODBC connection
  • Utilize RADAR and Ellucion Advance databases.


Project Manager/Consultant

  • Managing current and historic financial data in Nortridge Loan System (NLS)
  • Implementing current data quality accuracy
  • Managing NLS Account and Contracts.


Information and Data Management Coordinator

  • Generating Business Intelligence from Databases Datamyne, Piers, Hoover’s and Zepol for Global Agents
  • Manage all forms of communication, including mail, phone calls/conferencing, faxes and inter-office messages
  • Verifying ORG Codes using eDI (CRM) and status follow up for USA and Global Agents
  • Registering USA and Prepaid Leads information into eDI (CRM), updating in timely manner and follow-up actions within CRM system
  • Using eDIEnterprise (CRM) in advanced level for Cold Call Register, Client Intelligence, Opportunity Management, Reports
  • Exporting data from various databases and generating sorted and organized data into Excel, .CSV & PDF format
  • Preparing Sales Lead Log for Global Directors and Executives and supporting with CRM View Reports and Updates
  • Answering daily basis e-mails using MS Outlook
  • Generating Business Intelligence for Global Executives; Utilize Business Directories - ZoomInfo, Cortera, Data.Com
  • Participating / attending in phone conferences, weekly meetings and projects management
  • Preparing TGF Directory list for Executives as required and managing data
  • Web and Business Directory research for all USA and Overseas Sales
  • Web- Presence update and follow-up (TGF website requests received)
  • Coordinating telemarketing and other leads through eDI CRM globally and in USA
  • Coordinating Global Sales Lead Desk; Maintenance of Phone Voice Mailbox on daily basis
  • Tracking and preparing monthly Report using MS Excel whereas shows USA and Global requests
  • Work on requested CRM projects within specific time line (project co-ordination).


QA Process Control Lead

  • Maintain and Monitoring Engineering Process in Production Lines
  • Supervising In-Line Audit Agents
  • Supervise of testing team for HP Monitors, Thin Clients, Notebooks, Desktops and Hand-Helds
  • Pre-Test, Aging, and Final Process for Commercial products by Helix System
  • Working with Helix Inventory Module and internal WMS.
  • Preparing Weekly Quality Report using MS Excel for QA Manager and Director.
  • Preparing Checklists using MS Word and MS Excel for Production Process
  • Co-Operate with Quality Engineer to improve Production Quality
  • Co-Operate with QA Supervisor to resolve any quality issue in Production
  • Monthly training Production Supervisors for Quality concepts and improvement
  • Work in MS Excel in advanced level with Pivot Table and VLookup
  • Co-Operate with HP TCE Engineers for Customer Satisfaction.


Sr. Help Desk Support


  • Troubleshooting/Testing Tablets
  • Diagnostic repair of Amazon Kindle Fires
  • QMS (Fulfillment, Hold, Check In & etc.)
  • QMS FFT (Final Functional Test)
  • QMS LCD Re-Test
  • QMS LCD & TP Assembly
  • Disassemble & Assemble of Units
  • QMS QA
  • QMS Touch Panel Test
  • QMS (Manual Entry System)
  • MRF Kitting & Complete
  • FRC (Calibration Test

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