Senior IT Production Support Business Resume TX - Hire IT People

SUMMARY:

Goal - driven, performance-focused, and multifaceted professional, seeking an engaging and challenging position to effectively utilize knowledge and skills gained from academic pursuits and diverse work experience.
Armed with broad-based background in general business operations, information technology, sales administration, contract management, logistics, warehouse management, and process improvement.
Equipped with strong leadership skills in driving vision, innovation, and strategic plans as well as overseeing cross-functional teams to drive strong and sustainable productivity gains toward fulfillment of corporate goals and objectives.
Effective negotiator and communicator, adept at coordinating with clients and other stakeholders to ensure high-quality and timely completion of designated responsibilities.

PROFESSIONAL EXPERIENCE:

Confidential,TX

Senior IT Production Support Business

Responsibilities:

Serve as an effective leader in charge of Jenark Accounting Software, as well as executing quality assurance (QA) testing of systems
Render triage support in administering and restoring system and network outages
Prepare and maintain how-to documentation on company websites
Create Structured query language (SQL) statements to determine accurate solutions for any production issues
Coordinate with upper management in ensuring quick turn-around-time (TAT) performance and system availability

Confidential,TX

Distribution and Print Production

Responsibilities:

Tracked incoming and outgoing curriculum and furniture orders to ensure timely delivery of orders
Enforced employee performance appraisals for warehouse and print production employees
Introduced warehouse employees in managing expanded duties and special projects to enhance current processes
Established and implemented new policies and procedures for the warehouse and print production center
Cultivated and strengthened productive relationships with Curriculum Department and Print Production Center to secure alignment of latest changes with current curriculum
Designed and executed curriculum print production initiatives for in-house printing, which improved operational efficiency
Optimized current processes by restructuring operations within the print production center

Confidential, TX

Specialty Customer Relations Management

Responsibilities:

Secured long-term relationships with clients through excellent customer service, needs assessment, and conflict resolution
Determined and applied corrective actions to all complex problems and complaints in a calm and professional demeanor
Administered 60 incoming customer calls daily in a highly demanding environment
Provided expert oversight in all facets of project development, which involved designing new consulting self-service tools and upgrading existing tools to drive continuous process improvements
Coordinated the execution of all user acceptance testing (UAT) and implementation of timelines for communication, development, business requirements document (BRD) process, and roll-outs, thus improving effectiveness and quality
Maintained direct communication with key stakeholders and personnel within the Operations, Purchasing, Risk Management, Finance, Sales, and Legal departments
Teamed up with developers in designing new cloud-based self-service tool that was strategically used in controlling customer discounts and standardizing terms of agreement, consequently increasing revenue
Maximized system reliability and consistency by generating BRD and upgrading consulting self-service tool system