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Credit & Collections Specialist Resume

Vancouver, WA

SUMMARY:

  • Strong customer service skills, both oral and written
  • Excellent telephone customer service
  • Able to delegate responsibilities to team members, monitor workflow, and prepare schedules
  • Able to multitask and problem solve
  • Ability to prioritize and remain focused on any work related issues
  • Skilled at learning new concepts quickly while working well under pressure
  • Moderate computer skills/negotiation skills - Excel, Microsoft word
  • Proficiency with 10-key
  • Type at least 35 wpm
  • Several years of accounting work experience
  • Notary

EXPERIENCE:

Confidential, Vancouver, WA

Credit & Collections Specialist

Responsibilities:

  • Filing
  • Posting and processing deposits for credit cards and checks
  • Scan documents and post to system
  • Work with Salesforce, Google Documents, MXP
  • Answer and transfer phone calls and emails

Confidential, Portland, OR

Credit & Collections Specialist

Responsibilities:

  • Call on Confidential and overdue vehicle payments
  • Review reports for aging Confidential
  • Set UCL limits for dealers
  • Authorize or unauthorize dealers in system
  • Post notes in corporate system on phone calls and conversations with customers
  • Support front office with customer service at front counter on sale days and busy times
  • Support title clerk with the processing of vehicle titles
  • Notarize title paper work

Confidential, Portland, OR

MAFS Coordinator/MFS Specialist

Responsibilities:

  • Manage client portfolios
  • Evaluate customer accounts to determine credibility for payment plans, line increases, and purchasing
  • Manage receivables and collections
  • Process automobile titles
  • Provide outstanding customer service
  • Answer and return multiline phone calls and emails
  • Enter data on the block during sales
  • Maintain office without supervision
  • Balance outstanding debt on a daily basis
  • Notarize titles and contracts
  • Set up and ran CUDL program (retail financing w/ Credit Unions for dealers)

Confidential, Portland, OR

Dealer Accounts Receivable

Responsibilities:

  • Data Entry
  • Customer service representative
  • Backed-up Accounts Payable
  • Check writing
  • Sale day arbitration clerk

Confidential, Portland, OR

Temporary Worker

Responsibilities:

  • Assigned to work at Confidential
  • Data Entry
  • Vehicle Check-In
  • Sale day arbitration clerk

Confidential, Vancouver, WA

Waitress/Bartender

Responsibilities:

  • Cashier
  • Customer Service
  • Light Janitorial

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