SUMMARY:

• Over 5+ years of IT experience that includes 4+ years of experience in CRM Platform both as Administrator and Developer.
• Experience in writing Apex Classes, Visual force Pages and Triggers.
• Worked on Salesforce Customization, Configuration, and Security Controls, creating profiles, roles, users, record layouts and email services.
• Worked on Salesforce configuration, customization, migration and Trained in Apttus.
• Experience in developing User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules etc.
• Worked on Migration tools Force.com IDE, Eclipse and have knowledge of Change set migration code and configuration between the environments
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
• Experience working with Force.com IDE in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.
• Good Knowledge on Apttus - CPQ.
• Worked on wave Analytics.
• Strong working experience in Agile Environment with daily Scrums.
• Extensive experience in designing of custom objects, custom fields, role-based page layouts, Workflow Rules and Actions, Validation Rules, Approval Processes, flows, Process builder, custom Tabs, report folders, report extractions to various formats.
• Experience in creating Dashboards, Reports, Custom Controllers, Visual Force pages, Tabs and analyzing the data in Sales force.
• Extensive hands-on SFDC Administrative experience in creating and managing Apps, Page Layouts, Search layouts and generation of Email templates according to application requirements.
• Experience in implementing the relationships and automate the business Process using Approval Process, Workflow rules, Escalation Rules and Auto-Response Rules and Process Builder.
• Experience in validating the data using Validation Rules, and Creating and validating the Debug logs for users.
• Experience in working with client specific solutions like salesforce.com sandbox deployments, Force.com IDE, Eclipse, SOQL, SOSL and various production environments.
• Experience in implementing SOAP, REST based web services to integrate Salesforce with various third party applications.
• Hands on experience in leveraging Change sets, Force.com IDE, ANT migration tool for deploying the metadata components between different Salesforce organizations.
• Experienced in working on GIT HUB Repository
• Capability to adapt and learn new tools, techniques, and approaches quickly.
• Ability to handle multiple tasks and work independently as well as in a team.
• Superior communication and interpersonal skills, accustomed to working in both large and little team circumstances.
• A team player with a strong work ethic, a positive attitude and the ability to make the best use of individual resources.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Classes, Apex Trigger, SOQL, SOSL, Visualforce, S-Control, Offline Edition, Integration, Migration, Batch Jobs, Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Custom Objects, Custom Tabs, Process Builder

Salesforce Tools and Integration Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Data Loader, Force.com Connect for Outlook, Force.com Platform (Sandbox, and Production)

Programming languages: Apex, Java/J2EE, PL/SQL, AngularJs

Web Technologies: HTML, JavaScript, XML

Operating Systems: MS-DOS, Microsoft Windows XP/7/10.

Database: Oracle, MS Access, SQL Server

IDE: Eclipse, Force.com IDE

Other Tools: Workbench, Force.com Explorer, ANT tool

PROFESSIONAL EXPERIENCE:

Salesforce Developer / ADMIN

Confidential, Sunnyvale, CA

Responsibilities:

• Performed the role of Salesforce Developer and Administrator in the organization.
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and also documented the Business and Software Requirements.
• Managed security settings of the users.
• Created workflow field updates via workflows.
• Created triggers to satisfy internal compliance requirement of stamping certain data on a call on submission.
• Created Visual Force Pages to override the standard functionality of New and Edit buttons.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Worked on Apttus Admin settings and Apttus Custom settings.
• Created users, roles, territories, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Interacted with Business Team on day-to-day basis to translate the business requirement into functional requirements.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Automated weekly rep call reports of submitted, saved and planned calls.
• Automated weekly Synchronization report of the reps. Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges
• Experienced to maintain, enhance and create workflows and validation rules.
• Excellent work experience in designing of custom objects, custom fields, custom Tabs, custom reports, report folders, report extractions to various formats.
• Created Department dashboards to provide Department Head's an overview of the rep’s monthly performances.
• Writing customized SOQL queries to extract the data pertaining to the calls made by the reps.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Apex Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows 10, Microsoft Office.

Salesforce Developer

Confidential, New York, NY

Roles & Responsibilities:

• Performed the role of Salesforce Developer and Administrator in the organization.
• Developed cloud computing application using Force.com, Visualforce and Apex Languages.
• Responsible for loading the data in Sandbox, Quality and Production environments
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application
• Used SOQL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Administrated and monitored the company's Salesforce CRM application. Created workflows for automated lead routing, lead escalation and email alert
• Involved in resolving issues found during Unit Testing, QA Testing & User Acceptance Testing (UAT)
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
• Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation
• Developed field & page layout customization for the standard objects like Account, contact, Leads
• Maintained and gave permissions to communication templates based on Profiles.
• Performed Data Analysis and migrated data legacy system to sales force.
• Created Reports and Dashboards as per the customer requirements
• Worked on Record Types, Validation Rules and Page Layouts
• Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products
• Worked on data migration from databases to SFDC using Apex Data Loader
• Build the organization's role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization's hierarchy
• Performing the Risk Analysis and Cost Assessment for the Project implementation
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports and also Created new custom objects, assigned fields, custom tabs, components, custom reports
• Created custom Reports based on business need and associated them to Dashboard.
• Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.
• Worked on TAT Estimator

Environment: Saleforce.com platform, Deployments, Force.com Migration Tool, Translation Workbench, Sandbox, Change sets, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, and Email Services.

Jr. Salesforce Developer

Confidential, Bloomington

Roles & Responsibilities:

• Gathered requirements from the Sales, Marketing and Customer service teams.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their "sharing" settings.
• Developed and Customized salesforce.com applications based on the user needs.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created Reports and Dashboards.
• Imported accounts and contacts data utilizing the Data loader tool.
• Created Custom objects, Custom tabs, validation rules, Page layouts, Approval Process, Workflow Rules: Tasks, Email Alerts, Field Updates and Outbound Messages.
• Worked on sales cloud module such as Web-to-lead, Auto-response rules on standard objects like Account, contact, lead, campaigns.
• Worked on service cloud module such as web-to-case, Escalation rules, Assignment rules.
• Built processes using Process Builder and Flows.
• Designed and developed Visualforce pages based on the business requirements.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.

Environment: SalesForce.com Platform, Salesforce.com Custom Objects, Visualforce, Data loader, Workflows & Approval process, Reports, Dashboards, Sales cloud, Service cloud, SOQL, SOSL, Record types, Data Loader, Reports, Custom Tabs, Security Controls, Data Management, Profiles, Page Layout, Validation Rules, Visualforce pages, Apex, JavaScript, Angular JS, JQuery, JSP, HTML.

Java Developer

Confidential

Roles & Responsibilities:

• Developed web components using Servlets, JSPs, Tag libraries, XML, XSL, Tiles framework and Struts.
• Created SQL queries and Stored Procedures for CRUD operations on database.
• Used Eclipse as an IDE and Apache Tomcat as an Application Server.
• Worked with Struts front-end utilizing the Struts tiles framework and Struts Validation Framework to implement the GUI interface.
• Worked along with Operation team on ANT configuration to build the application like JAR files.
• Developed client request validations and processing using JavaScript.
• Involved in writing the Stateless Session Beans.
• Developed application code using Core Java and J2EE (Servlets, JSPs) in Eclipse tool.
• Used JNDI realms to authenticate users in a web application.
• Responsible for writing the automation tool in java for manipulating the dates.
• Used JSTL in struts based JSPs.
• Configured Jenkins for running automated Junit test cases as well as to perform deployment.
• Developed front-end form validations using JavaScript.
• Used VSS for version control management.
• Developed Session and Entity Beans to implement business functionality.
• Used Application Assembly Tool for generating War and Ear files and for deployment to the Application servers.
• Worked on XML conversions and validations. All java components are ported into WebLogic Application server running on Linux.

Environment: Java 1.5 SDK, java Script, JSP 2.0, AJAX, XML, JSTL, JNDI, EJB 2.0, UML, Web sphere, Struts, CSS, Eclipse.