Associate Sales Systems Manager Resume

PROFESSIONAL EXPERIENCE:

Confidential

Associate Sales Systems Manager

Responsibilities:

Primary System Admin for Salesforce.com & Big Machines. Business owner of SAP functionality, business use case/process and end user training for the Sales Organization.
Provided one - on-one user support throughout implementations of Salesforce.com, Big Machines and SAP.
Served as day-to-day primary contact for technical and business process inquiries from user group exceeding 100, composed of inside and outside sales, finance, shipping, warehouse, marketing, credit and leadership.
Design and generate reports for departmental metrics and ad hoc management reporting.
Administrator for SharePoint - managed migration to and ongoing maintenance of SharePoint for user group of 40, migrating content, managing permissions, creating calendar and user list functionality
Creation and delivery of Salesforce.com, Big Machines, SharePoint and SAP training materials, user guides and user support processes. Documented new functionality and upgrade enhancements, delivering to user group in excess of 60 reps at system launches, and as needed with upgrades and releases.
Delivered sales training for all inside and outside sales roles, in various US hub locations, performing classroom instruction, one on one sessions and utilizing distance learning tools.
Developed and submitted business case, including ROI, business scope and process efficiencies, benefits and cost avoidance; resulting in Confidential and Amer implementing Salesforce.com internationally.
Met with each US and International business group to gather and document business requirements for Salesforce.com.
Drove business requirements for integrating the quoting tool Big Machines, as add-on to Salesforce.com to operate as a seamless user experience, and managed implementation and delivery.
Mapped As Is-To Be business requirements for SAP implementation and migration from previous ERP system, and delivered to internal and vendor SAP developers.
Business liaison and interface to vendors and Salesforce.com, Big Machines and SAP ensuring the delivery of system design that met business requirements.
Defined financial definitions for Profit and Loss and revenue calculations within Salesforce.com, bringing visibility to hidden costs and giving Sales Directors better control over margin and individual P&L.
Developed and executed testing scenarios for Salesforce.com, Big Machines and SAP, working with each vendor to log defects, track fixes and manage response to priority requests.
Prepared all customer data ensuring data integrity, and conducted QA of loaded data for each system implementation.

Confidential

Business Analyst

Responsibilities:

Responsible for analyzing life insurance sales commission program and systems, identifying and implementing cost reduction strategies.
Eliminated mid-week billing cycle for commissions.
Spearheaded project moving commission payments from paper check to Confidential, reducing costs and decreasing inquiries to support team.
Built and maintained commission hierarchies on internal sales systems.

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