SUMMARY:

• Over 8+ years of IT experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects in SalesForce.com and Java technologies.
• Hands - on experience in implementing business functionality using Salesforce.com, data.com, force.com application development, defining guidelines and ensuring the coding standards in the project.
• 6+ years of Strong experience on Salesforce.com platform, Sales Cloud, Service Cloud and its Development Life Cycle.
• In depth understanding of Salesforce business processes like Campaign Management, Lead Management, Account Management, Opportunity Management, Data Extensions, Service Cloud, Support Process and Forecasting.
• Extensive experience in App Exchange and familiar with the usage of Trial Force org and deployment using Change sets.
• Good knowledge on Case Assignment, Knowledge Management and Case escalation rules.
• Expertise in developing, configuring, deploying, testing and integrating Salesforce in Agile Methodology.
• Experience in data migration from Legacy Systems using Data Loader.
• Worked with Auditing tools, Data Management tools, Data Loader, reports & dashboards.
• Configured and maintained User profiles, role hierarchy, sharing rules, profile management, data import and Security, Password policies.
• Expert in implementing security and sharing rules at object, field, record level for various users at various levels of organization. Also, created various profiles and configured the permissions based on the organizational hierarchy .
• Good experience in developing Salesforce Lightning Apps, Components, Controllers and Events.
• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Experience in developing Client-specific solutions on force.com platform using Apex Classes andTriggers, Web service API, Force.com IDE, Validation rules, SOQL, SOSL andintegrating tools.
• Enhanced the UI with Page layouts, Record Types and extensively worked with Organization wide defaults, Permission Sets, Profile & Users.
• Extensive experience in using Roles, Profiles, Email Services, Page Layouts, Workflow Alertsand Actions, and Approval Process in Salesforce.com.
• Working knowledge in generating Reports, Dashboards, customized reportsand analyzing the data in Salesforce.
• Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Extensive experience in implementation of Salesforce Chatter and Communities.
• Good experience on creating Object/Tab/Field, Formula, Record Types, Folder Management, Activity Management, Queues, Groups and Analytical Snapshots.
• Expertise in developing, deploying and integrating Salesforce.com.
• Experience in using different tools - Apex Data Loader, Eclipse, Import Wizard, SFDC Data Export, Mass Delete, Change sets etc.
• Experience in Database Design, functions, triggers, DDL, DML SQL queries.
• Extensively worked on Meta Data Migrations in Salesforce using Sandboxes. Worked with Restful web services along with SOAP and WSDL for third party Integration.
• Excellent analytical, Interpersonal and Communication skills, fast learner, hardworking and good team player.
• Capable of rapidly learning new technologies and successfully applying them to projects and operations.
• Developed test classes for unit testing the code and to make sure the required code coverage is attained.
• Experience in programming languages C++, Javaand other java technologies which include JSP, JQueryand Servlets.
• Experience in web technologies like HTML, XML, DHTML, CSS and JavaScript.

TECHNICAL SKILLS:

Salesforce.com: Salesforce.com, Force.com IDE, Apex Class, Apex Triggers, Apex Methods, Apex Web services, Workflow and Approvals, Process Builder, Profiles & Permission sets, Role Hierarchies, Sharing Rules, OWD, Validation Rules, Apex data loader, App Exchange, Escalation Rules, SOSL, SOQL, Sales cloud, Service cloud, Email Template, Apex Test Methods, Visual Force pages, Visual force Components, S-controls, Sandbox, data Loader, Salesforce Lightning

Sales force Tools: Force.com IDE (Eclipse), AJAX Tool Kit, Force.com API tools (Data Loader), Force.com Explorer, Salesforce1

Integration &Deployment Tools: ANT, Change-sets, Salesforce to Salesforce, Apex- Explorer

Language: C, C++, Java, Apex

Web Technologies: Html, CSS, JavaScript, JQuery, Ajax, WSDL, XML, PHP, JSON

Database: SQL Server 2008, MySQL, Oracle

Version Control: Git Hub, VSS, subversion

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Sr. Salesforce Developer/Administrator

Responsibilities:

• Created workflow rules and defined related tasks, time based triggered tasks, email alerts, field updates to implement business logic.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application by ongoing agile manner.
• Developed batch classes for specific functionalities which include sharing records for actions like approve, reject and recall.
• Developed, configure, deployed, tested and integrating Salesforce in Agile Methodology.
• Integration of Application with Salesforce.com by using REST web services API and SAP.
• Developed the web services to get the data of the certified employees who pursued different certifications and updated it against the Skill set object.
• Involved in Data Mapping and Data Migration from Oracle database to Salesforce.com Objects and fields using Change sets, eclipse.
• Good knowledge on Case Assignment, Knowledge Management and Case escalation rules. Design & build Lightning Messaging Framework, a design guideline for messaging patterns in the Salesforce ecosystem; collaborate with writers to create a holistic UI text library that works harmoniously with UI patterns; integrate the documentation.
• Used data Loader to import or export bulk of data.
• Deploying applications from Sandbox to Production using Change Sets.
• Experience in modifying Visual force pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Done Inline editing experience, which allows users to update data efficiently; build prototypes & conduct research to test design concepts; collaborate with engineers to build a high-quality end product that meets product, design, & accessibility requirements.
• Created many custom objects and custom fields in Lightning experience.
• Developed various Custom Objects, Components and Visual Force Pages.
• Writing technical specification document for business requirement.
• Building Technical design and impact analysis for business requirement to mitigate the issues during the development.
• Worked on creating and assigning Profiles, Field level security, Roles, profile management, sharing rules and Public Groups for the users.
• Developed Validation Rules, Workflow Rules, and Approval Process on the object to achieve the functionality as per the business requirement.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked on Data Cleansing for various standard objects and custom objects to have better and clean data in the company.
• Analyze, review, and technical document and use cases of the database; Analyze and document current application dependencies.
• Experienced in Project Management and Release Management.

Environment: Force.com IDE, Apex Programming, Visual Flows, Process Builder, Visual Force (Pages, Component & Controllers), Pages, Data Loader, App exchange, HTML, Java Script, Apex, Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Security, Controls, Windows 7.

Confidential, Kansas city, MO

Salesforce Developer/Administrator

Responsibilities:

• Implemented and created users with permissions, about 2000 users nationwide on the CRM platform and provided go live support by agile methodology.
• Created Custom Objects, Custom Tabs, and Entity-Relationship Data Model, validation Rules, Workflows and Approval Processes, Auto-Response Rules and Page layouts and Data import and export.
• Designed, developed and deployed Visual Force Page, Apex Classes, Controller Classes and Apex Triggers based on the business requirements in agile manner.
• Managed all objects used in their organizations in a unified & streamlined manner; collaborate with researchers to discover use cases & patterns, & integrate the findings to build an improved, data-informed product.
• Implemented Security and Sharing rules at object, field, and record level for different users at different levels of organization. Also created profiles and configured the permissions based on the organizational hierarchy using permission Sets.
• Designed various WebPages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Worked on SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Defined Lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in creating and customizing Email template and configuring them to the Email alert within the workflow rule for a standard/custom object
• Integrated the Web Services for extracting the data from external systems, and used the Sandbox for testing to ensure minimum code coverage for the application to be migrated to production.
• Organized Daily Scrum meetings with all the team members to check whether we are in same page.
• Participated in the bug review meetings, updated requirements document as per business user feedback and change in functionality of the application.

Environment:: SaleForce.com platform, Visual Force, Apex Language, Data Loader, Sandbox Testing, HTML, JavaScript, Eclipse IDE.

Confidential, Cincinnati, OH

Salesforce Developer/Administrator

Responsibilities:

• Designed and implemented visual force pages for different needs in the function.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like VisualForce, Force.com API and Web Services.
• Created Page layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked on Validation Rules, Workflows and Approval Processes. .
• Designed Custom Objects and developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created Custom Visual force components and attributes to override the look and feel of standard Visual force components
• Customized the standard objects as per the business requirements by using Visual force components.
• Handled RestfulWeb services consumption for fetching content from the Internal Web server.
• Developed a customer feedback and satisfaction process.
• Programmed business logic using combination of apex classes, constructors, interfaces, methods and DML, keeping the iterations within governor limits.
• Involved in integration of Web Services for extracting the data from external systems, and used the Sandbox for testing to ensure minimum code coverage for the application to be migrated to production.

Environment: Saleforce.com platform, Apex Language, Apex Classes, Controller Classes, Apex Triggers, Visual Force Pages, HTML, Web Services, Eclipse IDE Plug-in Objects, Tabs, Email Templates, Roles, Profiles, HTML, Force.com ID

Confidential, Tysons Corner, Virginia

Salesforce Administrator/Developer

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator
• Interacted with business development and marketing team.
• Interacted with various business team members to gather and documented the requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
• Closely worked with SalesForce.com team while implementing the solutions for the requirements
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components, and S Control to suit to the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Customized tabs for among different business users groups and business centers.
• Researched and resolved issues and provided technical support to my client team.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.

Environment: Salesforce.com, Force.com Platform, Salesforce Enterprise Edition, Apex, Visual force, Eclipse IDE Plug-in Objects

Confidential,

Java/ UI Developer

Responsibilities:

• Used JQuery to make the HTML, DHTML, CSS and JSP code interact with the JavaScript functions to add dynamism to the web pages at the client side.
• Created visual mock-ups and prototypes using HTML CSS, JavaScript and JQuery.
• Extensively revised more than hundreds of JSP pages to enforce new design standard and style guidelines for HTML, CSS, JavaScript, JSTL and custom tags.
• Translate mockups and designs into neat, cross-browser compatible CSS andHTML pages.
• Implemented Ajax on a number page. Created a series of Ajax oriented modules for re-use.
• Worked with Marketing and brand management teams to develop new functionalities using MySQL, CSS, HTML, JavaScript technologies for development and the maintenance of the system.
• Wrote and implemented cross browser JavaScript and JQuery . Implemented unobtrusive JavaScript.
• Used JQuery core library functions for the logical implementation part at client side for all the applications.
• Used JQuery plugins auto complete, validation, drag and drop and more exceptionally.
• Designed user acceptance cases, test cases. Tested (Validating) front end with different set of data.
• Implemented applications using Bootstrap framework.
• Used CVS as a source code management system.
• Installed and setup the website, fixed bugs in the system and wrote the documentation.
• Used Firebug, Firebug Lite, IE Developer Toolbar, for debugging and browser compatibility.

Environment:: JavaScript, CSS, HTML, DHTML, JSP, UML, SQL, MySQL, Pl/SQL, Ajax, Windows, JQuery.