SUMMARY:

• 7 years of experience in IT industry which includes 5+ years of extensive experience in Salesforce CRM as Administrator and Developer and 2 + years of experience as java developer.
• Proficient with Sales Cloud, Service Cloud, Force. Confidential, Chatter and App - exchange on Salesforce
• Strongly experienced in analysis, design, development, and testing of the SFDC application
• Skilled working with Force. Confidential IDE and SFDC Sandbox environments
• Greatly skilled in SFDC Development using Apex, Visualforce, Apex Triggers, Apex Class, Apex Test Methods, Apex Web Services
• Great knowledge in databases such as SQL Server, MySQL, SOQL and SOSL
• Experienced in creating custom objects and junction objects with lookup relationship and master detail relationship, as per business needs
• Created Reports and Dashboards and Customized Reports, Financial Reports, Forecasts, Pipelines and Dashboards for the Executive Office
• Managed Salesforce. Confidential administrative tasks; configured users, roles and profiles, page layouts, workflow rules, email services, reports and dashboards
• Designed Custom Fields, Approval Process, Validation Rules, Field Dependencies, Formula Fields, Trigger Rules and Workflow processes
• Configured Security Controls and Settings which include Organization wide defaults, User Security Permission, Object, Field and Record-Level Security settings
• Strong knowledge in Testing Apex, Dynamic Apex and Batch Apex
• Proficient knowledge of Governor limits and code coverage.
• Proficient in developing Visualforce Pages, using Standard controller, Custom controller and Controller extensions
• In-depth experience with business CRM processes like Lead Management, Pipeline Management, Case Management, Account Management, Reports and Dashboards, Forecasting and Campaign Management
• Knowledgeable in Ajax tool kit, Visual Force Pages, HTML, JavaScript
• Robustly experienced in Data Migration using Data load tools; Workbench, Apex Data Loader and Salesforce API Data Loader.
• Deployed Salesforce components from Sandbox to other Sandboxes and Production instances using Force. Confidential Migration tools (ANT based), ChangeSet and Eclipse IDE.
• Experienced in data migration using Import wizard, Apex data loader, SFDC Data export.
• Experience in Salesforce Integration technologies with SOAP and REST web services.
• Knowledge in Salesforce Lightening Apps, Components, Controllers and Events.
• Superb operational metrics, analytical, communication and interpersonal skills
• Skilled in problem solving, building business logic, project management and motivating teams

TECHNICAL SKILLS:

SALESFORCE: Salesforce CRM, Salesforce Admin, Apex Language, Visual force (Pages, Component & Controllers), Apex triggers, Batch Apex, Schedule Apex, Custom Settings, Custom Metadata Types, Outbound Messaging Salesforce. Confidential Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Salesforce Chatter, Salesforce1.

Operating System: Windows, and Linux.

Database: My SQL, SOQL, SOSL

Programming Languages: Visual force, APEX, HTML5, JSON, Java Script, SOAP, REST.

TOOLS: Eclipse IDE, Ant, Apex Data Loader, File manager, GitHub.

PROFESSIONAL EXPERIENCE:

Confidential, OAKLAND, CA

Salesforce Developer and Administrator

Responsibilities:

• Responsible for writing Apex, Visual force code containing business functions.
• Performed fields mapping of Salesforce and Legacy CRM systems.
• Involved in system integration using Call Outs, Triggers and Outbound messaging.
• Developed Custom objects, customizing tabs, Apex Triggers, Test classes for unit testing and code coverage.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force. Confidential Explorer.
• List views available on a page were implemented using hardcoded SOQL statements. They cannot be modified by an end-user and do not correspond to the standard List Views available within saleforce. Confidential User Interface.
• Implemented Security sharing rules, field security levels.
• Implemented Tag functionality (Public as well as Private) for Standard as well as Custom objects.
• Experience in Data Loader for Data Management in force. Confidential platform.
• Designed, developed, test and deployed custom Salesforce applications software using APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Developed triggers to meet the complex business rules on custom objects by following Apex Best Practices.
• Wrote test methods and Test cases with code coverage of more than 75%.
• Involved in Integration with third party applications using REST web services.
• Wrote custom controllers implementing complex code for retrieval from Sales Force to Visualforce pages.
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects.
• Worked on data mapping and integration into our database.
• Worked on Integrating the Salesforce platform with the Informatica cloud for data migration.
• Reviewed and streamlined existing CRM processes, information and data requirements to ensure accurate adoption metrics reporting.
• Involved in creation of custom fields, field dependencies, tabs, applications, homepage components.
• Managed the field level access in the custom as well as standard page layouts, as required in the process.
• Created and customized detailed reports with filters, conditional highlighting, custom subtotals and charts.

Environment: Force. Confidential IDE, Apex Classes, Apex Triggers, Visualforce pages, Validation Rules, Formula Fields, Reports and Dashboards, REST Web Service, Force. Confidential Eclipse Plug-in, Security Control

Salesforce Developer and Administrator

Responsibilities:

• Created Salesforce Objects and related metadata necessary to support customizations across instances.
• Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules.
• Involved in data mapping and migration of data from legacy systems to SalesForce. Confidential Objects and fields.
• Designed and deployed workflows, validation rules, Approval Processes.
• Authored Systems Requirement Specification (SRS), Use case, System Requirement Change Request, and Data Dictionary to Delta's SFDC implementations such as Sales cloud, and Salesforce Chatter.
• Hands on experience in Administration setup like manage Users, Security Controls and Data Management.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other Components on detail pages.
• Uploaded about close to a million records using the Data loader and experienced in cleansing and De-duplicating bulk loads.
• Developed Triggers to handle bulk records within the governor limits to automate business logic.
• Able to document Business and Functional requirements as per client's need.
• Worked in service Cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• Configured the Case Management Process.
• Experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows and Approval Processes for automated alerts, field updates, and Email generations.
• Good hands on experience with MVC architecture.

Environment: Salesforce. Confidential platform, Apex Language, Visual Force Pages, Data Loader, Custom Settings, Workflow & Approvals, Custom Objects, Sandbox data loading, Eclipse IDE Plug-in.

Salesforce Developer and Administrator

Responsibilities:

• Worked on Salesforce. Confidential customizations using Apex (classes, triggers and web services) and Visualforce that consists of several new data integrations and customizations are done to B2B Salesforce. Confidential .
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. Migrated data from external sources and performed insert, delete, upsert, export operations on millions of records.
• Developed Visualforce Pages to customize the view and functionality of the Knowledge Articles that were required by the Organization.
• Worked on various Salesforce. Confidential standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Customized page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.
• Created and maintained User Roles, Security, and Profiles that was required for the Salesforce Knowledge implementation.
• Developed Cast Iron orchestrations that are used to synchronize data between Salesforce. Confidential and web service endpoints.
• Implemented and Consumed Knowledge Base Dashboards& ReportsAppExchange for providing Reports and Dashboards that monitors the Knowledge Base.
• Involved in data mapping and migration of data from legacy systems to Salesforce. Confidential Objects and fields.
• Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
• Used SOQL&SOSL for data manipulation needs of the application using platform database objects.
• Used Force. Confidential developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visual force sites) for business support and technical support for its channel customers.
• Created reports for total open cases and also created support dashboard.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce. Confidential Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce. Confidential .
• Conducted training sessions to the UAT users to use the Sales force Knowledge application and developed a feedback custom report.

Environment: Salesforce. Confidential, Apex Classes, Triggers, Controllers, Visualforce, Force. Confidential, SOSL, SOQL, Sales Cloud, Service Cloud, Page layout, custom links, Roles, Cast Iron, Data Loader, Data Migration, Dashboard, Informatica, Oracle, Windows.

Salesforce Developer and Administrator

Responsibilities:

• Developed various Custom Objects, Tabs, Page Layouts, and Validation Rules etc.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed Inbound Email Services, Batch Classes etc.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.
• Developed Visualforce pages for Custom Page Requirements.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created and deployed several Reports using salesforce. Confidential platform.
• Developed and deployed workflows wherever necessary.
• Created email templates and inbound emails using Visualforce for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Created reports and dashboards to provide Inside Sales and Customer Service KPIs for senior management; fulfilled miscellaneous reporting requests by developing annual sales plan, quarterly and monthly forecasts, quota setting, and other ad hoc analyses.
• Worked on Call Center software administration and Salesforce. Confidential integration support (CTI).
• Designed, developed and maintained complex user roles, security, profiles, workflows rules, validation rules and, custom workflows, queues, licenses, capacity and storage management.
• Managed and implemented customization requests including creating workflow triggers, workflow alerts, automated email responses, etc.
• Audited, uncovered and resolved data integrity issue.
• Performed mass data imports/exports using the API or various import tools.
• Collaborated on and informed cross-functional teams of new feature technical design, technical requirements, limitations, and implementation.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Provided ongoing salesforce. Confidential maintenance and administration services including periodic data cleansing, custom objects, workflow etc.
• Interacted with the Salesforce. Confidential premium tech support team on a regular basis.

Environment: Saleforce. Confidential platform, Apex Language, Visualforce (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Java Developer

Responsibilities:

• Applied agile methodologies for software development.
• Worked as a Java developer to develop different java functionalities.
• Used JAVA Development Kit for developing the application, attended daily stand up meetings.
• Developed the User Interface (UI) using Java Server Pages (JSP), HTML and Java Script.
• Developing integrated business applications using Spring Framework.
• Used validation framework to perform all validations on all web pages.
• Extensively used Postgres SQL as the backend database.
• Used Eclipse SVN plug-in for accessing SVN repository.
• Performed code review for each developed item.
• Testing and fault finding finished systems in accordance with company procedures.
• Monitoring and reporting any repair trends.

Environment: Java 1.5, J2EE, JSP 2.0, PL/SQL, Spring 2.0, EJB 2.0, JMS, JNDI, Oracle, XML, DOM, SOAP, JUnit, Apache Camel, WebSphere 8.5, Hibernate 3.0, JDBC, MS SQL Server 2012, REST-ful Web service, Weblogic 8, Jboss Drools, SOA Design Patterns, Cassandra.