PROFESSIONAL SUMMARY:

• 7+ years of experience in I.T in Design, Development, 4+ years experience as Salesforce Developer, Administrator and Business Analyst.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Validation Rules, Approvals, Workflows, Reports, Dashboards, Actions, Tasks and Events
• Experience in working with Salesforce.com sandbox and production environments.
• Experience integrating SFDC with applications like Microsoft Outlook, Tibco, Marketo.
• Expertise in Force.com technology stack: APEX, Visual Force, SOQL, SOSL
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master - detail relationships and lookup relationships
• Thorough knowledge in security and sharing model which is used to finely control user’s access to different data.
• Experience with data migration and updates through Data Loader, DataLoader.io and Import Wizard in Salesforce.com
• Installed Sales Force AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs
• In-depth knowledge of SDLC (System Development Life Cycle) and process methodologies like Waterfall, Agile, SCRUM etc.,
• Extensive experience of using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.
• Experience with Sales Cloud and Service Cloud.
• Highly proficient in preparing Business requirement documents (BRD) and supported in preparing Systems requirement Documents (SRD), and Technical requirement Documents (TRD).
• Expertise in gathering business and technical requirements from both formal and informal sessions.
• Experienced in Scoping Phase, Gap Analysis, Testing, and Implementation Phase.
• Expertise in Modeling the system using Use Case Diagrams, Class Diagrams, State Diagrams, Activity Diagrams and Sequence Diagrams.
• Experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases.
• Expertise in designing and developing Test Plans and Test Scripts.
• Highly motivated and aggressive team player with an aptitude to learn.
• Good communication skills, interpersonal skills and problem solving ability.
• Result oriented & committed to meet goals. Experienced in working in tight schedules.

TECHNICAL SKILLS:

Salesforce Technologies: SOQL,SOSL, Data Loader, Dash Boards, Custom Objects, Apex, Workflow & Approvals

Languages: SQL, PLSQL, C,VB script

Database: SQL Server2K5 & 2K8, MS Access, Oracle 9i, 10g,11g,12g

Operating System: Windows, UNIX, LINUX and Mac

Bug/Document tracking tools: QC, Rally, JIRA, Sharepoint, ALM, Appirio

Tools: Microsoft Office 2007, Microsoft Excel 2007, Microsoft Project, Visio, Microsoft PowerPoint

GUI Tools: SQL Developer, Oracle enterprise manager 10g, SQL*Plus, TOAD, SQL* Loader, Rally tool for Agile, MS office 2007, 2010, Open office 3.3

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

Salesforce Consultant

Responsibilities:

• Improved validation rules that reduced lead duplicates by 40%.
• Enhanced Speed to Outreach functionality improving number of opportunities called by Enrollment Advisors in under 5 min by 9-10%.
• Periodically refreshed and maintained sandbox environments.
• Worked closely with business partners/stakeholders to determine details and priority of requirements.
• Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to university enhancement and initiatives.
• Created data flow diagrams and process flow diagrams to facilitate better system understanding.
• Participated in Program Increment and Sprint planning sessions and ranked stories.
• Conducted /Participated in Scrum and daily stand up meetings.

Environment: SFDC, Force.com, Data Loader, Apex Language, Workflow & Approvals, Triggers, SSO, Service Cloud console, JavaScript, HTML, Appirio, Rally, Quality Center, SQL, Toad, Microsoft Office 2007, Microsoft Excel 2007, Microsoft Project, Visio, Microsoft PowerPoint.

Confidential, Newton, MA

Salesforce Consultant

Responsibilities:

• Duties included design, development, integration and administration of salesforce.com applications for Life Sciences and Pharmaceutical industry.
• Involved in all phases of project like gathering and analyzing the information, documenting functional and non-functional requirements.
• Administrated and monitored company’s Salesforce applications. Created workflows for automated lead routing, lead escalation and email alert.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization and associated them to Dashboard.
• Created Custom Objects and fields for transactional and contractual information. Designed and deployed Custom tabs, validation rules and Auto-Response Rules.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Designed and developed a base model on Salesforce Community Cloud for Patient Registries, which could be easily customized by each client based on their customer base.
• Worked on integrating Human API (Authentication widget you embed into your website or application to allow your users to share their health data with your applications and services).
• Designed and developed a portal on Force.com for Adverse Events Tracking for Life Sciences.
• Application goal was to present a visual representation of the events that come from various sources for the Pharmacovigilance Analysts to eliminate false positives.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages (immensely customized using HTML5 and CSS3 for intuitiveness) to develop custom business logic.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Worked on integration of two instances using Apex REST API call-outs.
• Performed GAP analysis around business rules, requirements, business and system process flows and user administration
• Carried out regular meetings and walkthroughs with development team members, Project Manager and Quality analyst to better understand system functionality
• Involved in Agile methodology, Scrum which improved productivity and reduced errors.

Environment: Saleforce.com platform, Apex Language, Apex Triggers, Visualforce (Pages & Components), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Web Services, WSDL, Mavensmate for Sublime Text, Windows.

Confidential, CA

Salesforce Consultant

Responsibilities:

• Involved in salesforce.com application setup activities and customized apps to match functional needs of the organization.
• Migrated tables like Opportunities, Accounts and Contacts to Salesforce CRM Standard objects.
• Customized dashboards to monitor lead activities based on sales geography.
• Designed, developed and deployed Custom objects, Page layouts, Custom tabs, Components.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
• Worked on Email-To-Case settings so that the emails can be created as Service Requests automatically and assigned to the associated internal user.
• Created Triggers for sending emails to users whenever account information is updated.
• Configured and Maintained Sandbox Environment for easy collaboration of Development.
• Responsible for all the activities related to configuring data loader, uploading data in csv files into salesforce.com, checking for the correctness of the data.
• Created Workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Developed Apex Classes and Apex Triggers for various functional needs in the application.
• Interacted with various business user groups for gathering requirements for salesforce.com CRM implementation.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, dependent picklists, and complex page layouts.
• Involved in Requirement Scoping, RFP documenting and analyzing high priority requirement for implementation; Created BRD, functional Requirement documentation and use case documents
• Tracked bugs and reported them using ALM as a defect tracking tool and performed Regression and User Acceptance Testing (UAT).
• Involved in writing test cases for every sprint and participated in scrum meetings to determine which functionality takes the priority.
• Tracked daily issues and dependencies and coordinated with common team to work on the impediment list.
• Involved in creating and reviewing Handover Document that helped support team to identify and resolve issues.
• Managed changing the requirements, which includes establishing a baseline, keeping track of the history, determining dependencies that are important to trace, tracing relationship between related requirements and maintaining version control.

Environment: Force.com, Data Loader, Apex Language, Workflow & Approvals, Triggers, ALM, JIRA,HTML, SVN, Microsoft Excel, Quality Center, Sharepoint, SQL, Toad, Scrum, SOAPUI 5.0, Microsoft Office 2007, Microsoft Excel 2007, Microsoft Project, Visio, Microsoft PowerPoint

Confidential

Application Developer/ Business Analyst

Responsibilities:

• Worked with end users to capture business requirements and create functional specifications documents.
• Initiating Requirement Document Review Meetings and conducting Gap Analysis if any, on the basis of requirements given at the initial stage of the project.
• Conducted project review meetings with users to track and keep stakeholders updated on the project progress.
• Participated in various stages of data and requirement analysis for project needs.
• Initiating Change Requests and planning session with Development and Design teams.
• Coordinated with development team to help them better understand the requirements.
• Conducted weekly meetings with testing and development teams in keeping track of the project
• Developed Test Cases, Test Scripts and performed UAT for web applications developed and tracked test results in Sharepoint.

Environment: Sharepoint, Microsoft Excel, VB script, Quality Center, Win XP, Linux, SQL, Microsoft Office 2007, Microsoft Excel 2007, Microsoft Project, Visio, Microsoft PowerPoint