PROFESSIONAL SUMMARY:

• Certified in Salesforce Platform Developer I
• Overall 7+ years of IT experience with 5 years in Salesforce CRM Application Software Designing, Development, Testing and Implementation. This involved hands - on design and development using Force.com Platform.
• Accumulated extensive Salesforce knowledge and hands on experience on Marketing Cloud, Sales Cloud and Service Cloud.
• Possess comprehensive understanding on SFDC full life cycle.
• Extensive experience in lead case management (Web-to-Lead, Email-to-Case).
• Manage Salesforce.com CRM application. Responsible for maintaining the functional areas of data management, forecasting, deal registration, contacts, leads, campaigns, opportunities, quotes, dashboards and reports etc.
• Experience working with Force.com IDE & Eclipse IDE in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Integrated the Web Services by generating the necessary stubs from the WSDL files of PHP for extracting the data.
• Develop and maintain Visual force, App Exchange, Force.com pages and integration to other third party solutions, SOQL, SOSL.
• Strong Implementation and Integration experience using Custom objects, Triggers, workflows/ workflow rules, approvals, S-Controls, Visual Force Pages, and Apex classes.
• Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API, SOAP.
• Worked on creating Lightening Pages Inside Lightning Community Builder.
• Worked on designing and developing Lightning Community Builder and developed Lightning Components using Lightning Design Syste m.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.
• Help users with Chatter teams/Groups and follow application as well.
• Excellent work ethics, self-motivated, quick learner and team oriented. Continually provided value added services to the clients through thoughtful experience and excellent communication skills.
• Team player with excellent interpersonal and communicational skills, ability to learn and adapt to new technologies and experience in successfully implementing new technologies in the projects
• A Quick Learner to new concepts like Salesforce Lightning and also Salesforce mobile application, Applications and implemented them in the project.
• A very good team player with the ability to work independently, co-operative and result oriented IT consultant possessing excellent interpersonal, written and oral communicational skills.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Triggers, Apex Classes, SOQL, SOSL, Visual Force

Application Programming: Visual Studio (C#), Java (Eclipse IDE)

Databases: Salesforce, Salesforce Data.com, MS SQL Server, MySQL

Web Programming: HTML, CSS, JavaScript, JQuery, Apex,Ajax.

Web Services: SOAP, WCF, WSDL, REST (Get/Post/Put/Delete).

PROFESSIONAL EXPERIENCE:

Confidential, MD

Salesforce Administrator/ Developer

Responsibilities:

• The work consists of several new data integrations and customizations are done to B2B Salesforce.com. Worked on Salesforce.com customizations using Apex (classes, triggers and web services) and VisualForce.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. Migrated data from external sources and performed insert, delete, upset, export operations on millions of records.
• Created the Configuration Workbook and Deployment Checklist and updated the same based on subsequent releases based on the organizational needs.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Prepared the Data Modeling Design.
• Involved in the training sessions to the internal business users to use the application and develop their own custom report.
• Developed Apex classes on Force.com platform to customize application according to functional needs.
• Developed Visual Force Pages to customize the view and functionality of the Knowledge Articles.
• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.
• Created and maintained User Roles, Security, and Profiles that was required for the Salesforce Knowledge implementation.
• Implemented and Consumed Knowledge Base Dashboards & Reports App Exchange for providing Reports and Dashboards that monitors the Knowledge Base.
• Involved in the creation of Knowledge Content, Format and Delivery Methods.
• Managed and implements customization requests by Business Users, including creating workflow triggers, workflow alerts, and automated email response.
• Performs new release evaluations with Business Owner & manages new functionality roll-outs.
• Identified and resolved problems which may impact projects by monitoring progress and project status.
• Escalates important issues to the attention of the department head so that decisions can be made promptly.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading

Confidential, Palo Alto, CA

Salesforce Administrator/ Developer

Responsibilities:

• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application. Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Interacted with various business team members to gather and document the requirements for Salesforce Interface development and documented them
• Used detailed knowledge of application features and functions to assess the scope and impact of business needs throughout analysis and completion of all enhancement specifications for each business partner and cross impacted groups.
• Developed Apex Classes, Controllers and Apex Triggers as per the requirements.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Integrate of Application with Salesforce.com with using SOAP web services API and Oracle SOA.
• Created email templates and inbound emails using Visual Force for clients and customers
• Created Custom Junction Objects and defined lookup and master-detail relationships on the objects. Created approval workflow and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Installed Salesforce AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization. Modified and deployed workflows wherever necessary.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com sObjects. Used it to read, extract, and load data from comma separated values (CSV) files.

Environment: Saleforce.com platform, Apex, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, SOQL, SOSL, Apex Triggers, Reports, Email Services, Security Controls, HTML, Java Script, Eclipse IDE, SOAP, Windows XP, Sandbox, Test Classes.

Confidential, Princeton, New Jersey

Salesforce Developer

Responsibilities:

• Performed the roles of Salesforce.com Administrator/Developer in the organization.
• Created Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Customized Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules .
• Gathered and prioritized the requirements by building a Prioritized Requirements matrix.
• Generated various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Performed detailed analysis of Technical and business requirements.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages .
• Configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Designed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation.
• Designed and Delivered Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Conducted JAD sessions, analysis development, test inspections, and other project meetings throughout project life cycle.
• Implementation experience using Custom Objects, Custom Fields, Custom Tabs, Record Types and list views.
• Created page layouts, mini page layout and search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages .
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Visual Force Components & Controllers, App Exchange, Cast Iron(5.6), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Dashboards, Custom Objects & Tabs, SOAP API, Email Services, Sandbox, Force.com Eclipse IDE Plugin Windows 7.

Confidential, Irving, TX

Salesforce Administrator/ Developer

Responsibilities:

• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts and Cases.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Integrated applications using web services by consuming the WSDL files for extracting the data from the external systems.
• Meet regularly with interdepartmental work group to monitor and evaluate the portal, discuss policy issues and recommend service improvements.
• Performed the detailed analysis of functional and technical requirements; designed & deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
• Developed business documents for Salesforce.com Custom objects.
• Used Force.com Migration tool to make deployments to different sandbox environments.
• Used Force.com Eclipse IDE for developing Apex Pages, Controller Classes and Triggers for deploying the projects components into different Sandbox Environments.
• Configured Custom Objects, Formula Fields, Validation Rules, Assignment Rules, Workflow
• Configured List Views, Custom Reports & Dashboard.
• Set up Data Security for the users.
• Used Data Loader to Import Data from Legacy system.
• Worked with developer to build and validate Conceptual, Logical & Physical Data Model and Integration touch points Requirements
• Ability to translate customer requirements into specification.

Environment: Saleforce.com platform, Force.com IDE, Apex, Visual Force, Data Loader, HTML, Java Script, Email Services, Security Controls, Sandbox data loading, Eclipse IDE, Windows XP Pro.

Confidential

Jr. Java Developer

Responsibilities:

• Involved in the High level and detailed Design, Coding, Testing, and Implementation of the applications.
• Created the rider’s module, where information of clients are collected, stored, and managed.
• Developed code for Vendor module& Product module which contain information about various vendors from which insurance are bought and their product information respectively.
• Involved in creating JSP pages, JavaScript’s validation and developed error handling framework for the application.
• Preparing unit test cases and documents for QA.
• Involved in the Data-Migration activities for creating Data Mapping documents from client source data to our new target system.
• Used AJAX for asynchronous communication with server to provide better user experience.
• Writing standalone Java classes, reusable components and Java Beans for getting data from oracle tables.
• Written hibernate mapping files, POJO classes.
• Involved in writing HQL queries and criteria queries.
• Supporting System Integrating Testing and User Acceptance Testing.
• Performing the Unit testing and basic functional testing with different set of data.

Environment: Java, JSP, Servlets, HTML, JDBC, JDK, Waterfall Model, Tomcat, Windows XP.