SUMMARY:

• 7 years of Salesforce experience as Administrator, Developer and Business Analyst. Involved in various stages of Software Development Life Cycle (SDLC), aspiring to leverage technical and analytical skills to elicit, communicate and validate the business needs for recommending solutions that enable the organization to achieve its goals.
• Extensive experience in SFDC implementation and customization, and an In - depth understanding of SFDC Confidential business processes.
• Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements.
• Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process
• Extensive experience in creating lookup relationships and master-detail relationships on the objects and creation of junction objects to establish connectivity among other objects
• Knowledge on sales cloud and service cloud consoles
• Experience with integrating Salesforce with external ERP applications using SOAP and REST
• Experience in Salesforce Knowledge Management
• Experience in Apex Coding and Visual Force
• Experienced in querying Salesforce tables using SOQL & SOSL queries using Force.com
• Experience in Salesforce .com Governors and limit and Data Modeling
• Experience with Web-to- lead, Web-to case, Email-to- case
• Developed and worked on different . Salesforce com environments such as sandbox and production environments
• Created Queues, Public Groups and Email Templates
• Implementing business process improvements in sales operations through Confidential Solutions
• Experience in business Confidential processes like Campaigns, Opportunities/Quotes, Campaign Management, Lead management, Account Management and Case management
• Executed various levels of unit, integration and user acceptance testing using test cases to ensure that system conforms to specifications of business and quality requirements
• Experience in requirements gathering, technical designing, coding, debugging, and deployment of custom solutions on the Force.com
• Knowledge in Waterfall, Agile/Scrum and SLDC methodology.

TECHNICAL SKILLS:

Applications: Microsoft (Visio, Word, Excel, PowerPoint, Publisher, Outlook)

Requirements Management Tools: Requisite-Pro/Composer, Doors, MS Project, SharePoint, ALM

Confidential: Salesforce Confidential, Sugar Confidential and Microsoft Dynamics Confidential

Methodologies/Processes: SFDC Agile/SCRUM, Waterfall

Databases: RDMS, Oracle, MS SQL Server, MS Access

Testing/Defect Tracking Tools: JIRA, Selenium, Soap UI, Quick Test Pro, Quality Center, Rational Clear Quest, ClearCase

Knowledge of: JAVA, HTML, SQL, HTML, Confidential, PHP, JavaScript, JQUERY, XML,API,REST, Apex

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce.com Administrator

Responsibilities:

• Involved in SFDC Application Setup activities and customized the apps to match the functional needs of the organization
• Interacted with various business team members to gather and document the requirements
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings
• Creating Custom Objects, Custom fields, Page layouts, Custom Tabs to model the data
• Responsible for the creation of permissions and restrictions for users; including log-in restrictions and IP access
• Developed field & page layout customization for the standard objects like Account, contact and Leads
• Worked on Record Types, Validation Rules, Triggers and Page Layouts
• Creating different relationships between objects like master-detail, lookups, and many-to-many relationships depending on the requirements
• Import data using data loader and import wizard to load the data into Salesforce from legacy system
• Building Reports and Dashboards as per Client's requirements
• Acting as a liaison between business units, technology teams and support teams
• Deliver training on Salesforce process and best practice to the users.

Confidential

Saleforce Business Analyst/Administrator

Responsibilities:

• Salesforce Administrator and Support Analyst supporting day-to-day operations of SFDC implementation used by all of company's key business units, 1,000+ users
• Develop, document, maintain and enforce data processes and procedures designed to improve and maintain a high level of data quality and integrity
• Worked with the development team to implement Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SFDC and other Platform based technologies like Visual Force and Force.com API
• Worked on various Salesforce .com standard objects like Accounts, Contacts, Leads and Opportunities
• Created lookup and master-detail relationships on the objects and creation of junction objects to establish connectivity among other objects
• User administration (Including SFDC permissions, roles, profiles, sharing rules, etc.)
• Object configuration (custom fields, layouts, record types, validation rules, etc.)
• Building Reports and Dashboards as per Client's requirements
• Uploading data into SFDC using Data loader and migrated several legacy applications to the Force.com Platform
• Developed automated workflows and approval processes for sales opportunities and lead routing.

Confidential

Salesforce Administrator

Responsibilities:

• Responsibilities included configuration and implementation of Grants Management System in Salesforce Platform as per client requirements.
• Salesforce .com Administrator/Configuration Analyst - Gather and analyze the business requirements to configure the Grants Management System in Salesforce platform.
• Created Profiles and Roles based on organizational role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Configured various forms/page layouts for Grantee, Grantor and the Applicant that can be used throughout Grants cycle.
• Configured custom Email Templates for auto response to customers.
• Created new custom objects, assigned fields, designed page layouts, custom tabs and components.
• Gathered requirements to design and develop standard and custom reports and dashboards.
• Assisted in designing and creation of training material and conducted internal training sessions for business users on Salesforce technology functionalities.
• Serve as a liaison between clients and development team to resolve post production application issues.