We provide IT Staff Augmentation Services!

Salesforce Administrator Resume

SUMMARY:

  • Over 8 years of experience in the Salesforce.com space that includes Administration, Configuration, Customization and Implementation.
  • Proficient with understanding of CRM business processes - Account, Contact, Opportunity, Lead, and Campaign, Activities, Case Management and Knowledge management.
  • Hands on experience in designing of custom objects, custom Tabs, custom fields, picklist, Role-Based Page Layouts, Workflow Alerts & Tasks, Validation Rules, Approval Processes, Custom Reports, Report Folder, Report Extractions to various formats, design of visual force page, record types, dashboards and email generation according to application requirements.
  • Experienced in Lightning Experience which includes the Lightning Component Framework and also involved in building lightning component using the aura framework.
  • Expe ri en c ed w o r k i ng w i th sa l e sf o r c e. c om s a ndb o x and p r oduct i on e n v ir onme n t s, a l so w i th E cli p se ID E F o r c e.c o m, A N T m ig ra t i on t ool P l ug- i n e n v ir onme n ts
  • Experience in customizing Security Access, Workflows, Data Validation, Analytics, Sales, Marketing, Customer Service and Support Administration.
  • Understanding of the SFDC data model, building custom object from schema builder and managing field records, creating master-detail and lookup relationships according to the functional requirement.
  • Expe ri en c ed w o r k i ng w i th sa l e sf o r c e. c om s a ndb o x and p r oduct i on e n v ir onme n t s, a l so w i th E cli p se ID E F o r c e.c o m, A N T m ig ra t i on t ool P l ug- i n e n v ir onme n ts
  • Abundant experience in Data Migration tools like Force.com Apex data loader, Import Wizard, REST, SOAP, Informatica Cloud Import Tool and Force.com Explorer.
  • Hands on experience in implementing Security/Sharing Rules, Permission Sets, Field Level Security, Record Level Security, Profiles, Roles and Resource monitoring at different hierarchical level of organization.
  • Detailed knowledge and experience on SFDC CRM business processes for automation, Sales Cloud, Service Cloud, Chatter and App-exchange.
  • Batch and Schedule Apex Programs.
  • Proficient with tools like Eclipse IDE (Force.com Plug-in), Developer Console for developing, customizing of ApexClass, visual force pages, Code coverage and changing meta-data components, Force.com Explorer, Force.com beta version and Workbench.
  • Experience with source control/Methodologies tools ANT, Agile accelerator, JIRA, Rally and SVN and managed, built Salesforce code from the repository.
  • Strong work ethic with desire to succeed and make significant contributions to the organization.
  • Impact of on Process Management Improvement and Reengineering using ETL tools for Data clearing, Mapping Modeling.

TECHNICAL SKILLS:

  • Agile
  • SQL
  • SFDC
  • CRM
  • Oracle
  • UAT
  • QAT
  • UML
  • XML

PROFESSIONAL EXPERIENCE:

Confidential, Portland, OR

Salesforce Administrator

Responsibilities:

  • Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Reports and Dashboards.
  • Worked in Administration, Configuration, Implementation and Supported salesforce applications
  • Working on building and embed Lightning Components in Visual force Page by using new Lightning Out feature by event-driven programming, Where I write my handlers that respond to interface events as they occur. The events have been triggered by user interaction, which includes the Lightning Component Framework and also involved in building Lightning Component using the aura framework.
  • Created new User Accounts and assigned Profiles as per their role in role hierarchy.
  • Experience in aura framework, Lightning Components and SalesForce Lightning Design System(SLDS).
  • Created Data Validation rules and Formulas as per business requirement.
  • Experienced in deploying the Apex code, Triggers, Custom objects, Reports, Report Types, Workflows, page layouts, Record types using outbound change sets in Sandbox to Inbound change sets in Production .
  • Designed, developed and deployed Apex classes, Controller classes, Apex Triggers for various functional needs in the application.
  • Experience in using Apex Data Loader for various data related operations like data inserting, updating, deleting and exporting.
  • Complete bulk imports of data using Apex Data Loader.
  • D ev e l oped v a ri ous Cu st om Ob j e c ts, F or m ula fi e lds, M aster - Deta il, L oo k up re l a t i onshi p s, T a b s, v a li d a tion r u l es.
  • Developed an orchestra CMS template to provide an editable pop-up overlay home page landing solution.
  • Collaborated on orchestra CMS API functionality developed for this project.
  • Implemented and maintained salesforce Service Cloud and Sales Cloud. Built custom solutions with Apex and Visual Force, which support most critical processes and workflows.
  • Implemented security access to the user profile by creating Object level security, field level security and record level security.
  • Experience working with Salesforce .com sandbox and production environments.
  • Created various workflows to send emails, field updates, outbound messages.
  • Created pick lists, dependent pick lists, lookup and master-detail relationship, and formula fields on custom objects.
  • Strong experience in creating executive dashboard to display Open, closed leads in Salesforce .com.
  • Created list views, Reports, Dashboards, Page layouts, Custom objects, custom fields, and validation rules.
  • Implemented Data segregation through Record Types and Field level security.
  • Good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
  • Created the workflows, Apex Classes, Apex Triggers for automated the Reports.

Environment: Force.com Platform, Force.com IDE, Standard Objects, Custom Objects, Custom Fields, Lookup Relationship, Page Layouts, Validation Rules, Reports, Dashboards, Apex Data Loader, Informatica, data loader.

Confidential, CA

Salesforce Administrator

Responsibilities:

  • Interacted with various business team members to gather the requirements and documented the requirements.
  • Developed various Custom Objects, Tabs, Components and Visual force Pages and Controllers.
  • Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
  • Designed and deployed dynamic workflows, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
  • I nv o lv ed i n manag i ng the S a ndb o x and g i v i ng the Production Supp o r t .
  • Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
  • Worked on data integration, data clearing, data transfer from third party API's with requested permission sets using APEX data loader.
  • Used the sandbox for unit testing and assisted Business Users in CRM Deployment validation testing.
  • Working with Salesforce data tools such as Data Loader and Eclipse Force.com IDE for data migration.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on detail pages.
  • Used Apex Data Loader to migrate data such as accounts, campaigns from different legacy systems.
  • P r of i c i e n t i n c r e a ting Ap e xTr i gge rs, Ap e xcl a ss e s, Visu a lf o rce Page s, App E x ch a n g e Pa c kag e & C u st om
  • Appli ca t i on,S a ndb o x d at a lo a ding a nd We bs e r vic e s A P I f or i mp l eme n ting w eb se rv i c es in the app lica tion f or a cc ess t o d at a f r om d i f f e r e n t use r s.
  • Implemented Standard and Custom Apex Controllers to handle business logic and used debug logs to trace the execution.
  • Implemented Test Classes to cover positive and negative use cases for Classes and Triggers and achieved close to 100% coverage
  • Created Custom Email Templates as part of sending Alerts to users based on the business requirement.
  • Created Visual force pages and components to render data from associated controllers as needed.
  • Developed Triggers to handle bulk records within the governor limits to automate business logic.

Environment: Saleforce.com Platform, Data Loader, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Windows XP.

Confidential, NY

Salesforce Business Analyst

Responsibilities:

  • Prepared Business Specifications, Functional Specifications, and UML diagrams
  • Closely interacted with designers and software developers to understand application functionality, navigational flow and updated them about end-user sentiments.
  • Worked on various aspects of Salesforce Application like visibility rules based on positions and responsibilities.
  • Worked with various salesforce.com objects like Custom Objects, Accounts, Contacts, Leads, Opportunities, Cases, Reports and Dashboards.
  • Defined system requirements to Use Case, Use case scenario and Use Case narrative using the UML Methodologies
  • Developed detailed BRDs and FRDs using modeling tools following the SDLC structure
  • Performed Risk Analysis of the requirements to identify the key business risk areas for the project and prioritized the application development and testing.
  • Performed one time data migration to get Accounts and Contacts data into salesforce.com.
  • Performed feasibility and adaptability study to identify the business critical areas from User perspective
  • Used PowerPoint presentations for conducting walkthroughs with the stakeholders.
  • Worked on various salesforce.com Standard objects, Custom Objects, Page Layouts, Custom Pages, Views, Reports and Dashboards.
  • Conducted walkthroughs with the end users and stakeholders to gather the modification requests from the user to upgrade or change the business specifications for the product.
  • Followed a structured approach to organize requirements into logical groupings of essential business process, business rules, information needs and insured that critical requirements are not missed.

Environment: SOA, UML, UAT, Rational Requisite Pro, Test Director, SFDC, CRM, Clear Quest, Rational Clear Case, Rational Soda)

Confidential

Business Analyst

Responsibilities:

  • Prepared Business Specifications, Functional Specifications, and UML diagrams
  • Closely interacted with designers and software developers to understand application functionality, navigational flow and updated them about end-user sentiments.
  • Defined system requirements to Use Case, Use case scenario and Use Case narrative using the UML Methodologies
  • Developed detailed BRDs and FRDs using modeling tools following the SDLC structure
  • Performed Risk Analysis of the requirements to identify the key business risk areas for the project and prioritized the application development and testing.
  • Performed feasibility and adaptability study to identify the business critical areas from User perspective
  • Used PowerPoint presentations for conducting walkthroughs with the stakeholders.
  • Conducted walkthroughs with the end users and stakeholders to gather the modification requests from the user to upgrade or change the business specifications for the product.
  • Followed a structured approach to organize requirements into logical groupings of essential business process, business rules, information needs and insured that critical requirements are not missed.

Environment: UML, UAT, Rational Requisite Pro, Test Director, Clear Quest, Rational Clear Case, Rational Soda)

Hire Now