SUMMARY:

• Around 7 years of professional IT Experience with strong Object Oriented Analysis, Designing, Programming skills including experience in Salesforce.com CRM platform with proficiency as a Salesforce Developer & Administrator.
• Expertise in standard Salesforce configuration & Customization that include workflow rules, Process builder, page layouts, Record Types, Approval Processes, Assignment rules and Validation rules and Email generation according to application requirements.
• Worked on Administering Tools like Data Exports and Data Import Wizard.
• Proficient in dealing with the functionalities related to the Service cloud and Sales cloud.
• Thorough knowledge in the security and sharing model which is used to finely control the user’s
• Administered and configured Salesforce Users, Roles, and Permission sets, Profiles, Public Groups, Queues and Data Management, Reports, Dashboards, Actions, Tasks and Events
• Experience in Backend programming using Apex, Triggers, Scheduler, Web services, Batch Apex.
• Experience in migrating data from legacy systems to Salesforce using Apex Data Loader.
• Experience in working with the Eclipse IDE with Force.com plug - in environment for writing Business logic in Apex Programming Language, testing and deploying.
• Experience in creating architecture plans, phased implementation plans and data migration strategies.
• Proficiency in installing App Exchange applications.
• Experience on Salesforce lightning
• Self motivated and a great team player with excellent troubleshooting skills and highly adaptable to different work environments.
• Created and provided technical documentation to operations team for resolution towards alerts/failures.
• Experience with ServiceNow tool to submit and work with Change Management process, creating customized reports, Incident tickets.
• Provided knowledge transfer on Application process to cross teams.
• Presented Application process and Application growth in Corporate Townhalls.

TECHNICAL SKILLS:

Salesforce API tools: Eclipse, Apex Explorer, Offline Edition, App Exchange Data Loader

SFDC: Apex Classes, Apex Triggers, Test Classes, Apex Custom Controllers and ExtensionVisual force (Pages, Components & Controllers), Validation Rules, Work FlowsDashboards, Reports, Custom Objects, Force.com

Eclipse IDE: Plug-inApex Web Services, Apex Explorer, Sandbox development and testingApex Data Loader, Connect Offline, S-controls, Atlas Sian Source tree, GitSOQL, SOSL, Salesforce Identity Management, Ajax Toolkit.

Salesforce Integration Tools: Data Loader,Wave Analyatics

Languages: Ápex, C, C++, C#, ASP.net,Informatica

Database: MYSQL, SQL Server 2008/2012

Web: HTML, XML, CSS, JavaScript, SOAP Web Services, WSDL, Adobe Photoshop

Platforms: Windows server 2003/2008/2012 R2, Red Hat Linux

PROFESSIONAL EXPERIENCE:

Confidential, Hanover, NJ

Salesforce Developer/Admin

Responsibilities:

• Implemented new enhancements including creation of custom objects, workflows, email alerts, Tabs, validation rules and templates
• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Worked on Custom objects, Static resources, Page layouts, Workflows, Validation rules, Custom settings, Custom labels etc.
• Experience on Salesforce Lightning, Building Apps and Customizations based on Lightning Components, Lightning Framework
• Created Lightning Apps and Custom objects and tabs related to the apps for Internal and external users.
• Designed Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Used Data Loader for insert, update and bulk import or export of data from Work.com S-Objects Used it to read, extract, and load data from files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Experience in using Service console for cases for Internal and External users.
• Customized page layouts for Custom Objects like Brand Standard Change, Standard Change Request, Status History and Approval Group depending upon user roles and groups.
• Customized Dashboards ( Confidential pages/ components) and Reports as per the business needs.
• Toiled on Record Types, Validation Rules, Triggers and Page Layouts.
• Designed workflow rules and specify related tasks, time triggered tasks, email alerts, filed updates to enable business logic.
• Created Salesforce communities for customers and partner users.
• Good hands on experience on Confidential pages, apex classes and Test class, Rest API, SOAP API.
• Worked on various AppExchange products according to the needs of the organization.
• Created and maintained the documentation for Design, Migration and Integration.
• Worked on Batch apex classes on scheduling apex classes to send survey emails for the users every week.
• Configured Salesforce communities for customers and partner users.
• Worked with Business Users and Involved in requirements gathering and Design Sessions with client.
• Involved in Design, development, planning, testing and Web service integration using REST API
• Experience working in service cloud, supporting cases, developed workflows, and triggers for automated case resolutions.
• Hands on experience on creating Reports and Dashboards and Report folders for Managers depending on Reports accessibility.
• Created new Sandbox Test Auto and setup of data for testing team to run Automation scripts.
• Experience in performing new release evolutions with Business owner and managing functionality roll outs.
• Maintained production instances and several sandbox instances.
• Expertise in documenting and designing the developments and fundamentals of Salesforce org for easy understanding and navigation for business users.
• Experience working on creating Knowledge Articles. Worked on Knowledge, Ideas and People.
• Involved in UAT data preparations for Client demo and signoffs.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Lightning Components, Import Wizard, Apex, JavaScript, CSS, Sharing Rules, Confidential Pages, Triggers, Workflows, Email alerts, APEX Data Loader, Localizations, Web Services API.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Perform administration tasks as needed, managing custom fields, integration and data clean up.
• Used Data Loader for Data Management in Force.com platform.
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Resolved technical and functional issues with the technical administrator.
• Responsible for performing administrative functions in Salesforce CRM such as create/modify pick lists and lookup fields.
• Created detailed data mapping document for integrating various systems with Salesforce.com.
• Worked with business users to understand their existing processes and IT systems for requirements gathering phase
• Involved in Client Interaction, Task Tracking and Delivery Management.
• Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, Renewal Forecasting, and Customer Balance Reports.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects
• Defined technical architecture and detailed technical solution design document for the user requirements.
• Involved in defining data model for Salesforce.com application.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Maintained user roles, security, profiles, and workflow rules wherever necessary
• Customized the entire Salesforce.com applications to in corporate the business requirements which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management.
• Involved in Monthly release meetings to make Production deployment successful.
• Created and provided technical documentation to operations team for resolution towards alerts/failures.
• Worked on automating command prompt Apex data loader for loading .CSV files into salesforce.com.
• Used the sandbox for testing and migrated the code to the deployment instance after testing

Environment: Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Confidential pages.

Confidential

Salesforce Adminstrator/Developer

Responsibilities:

• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases and Solutions.
• Created Custom Buttons and links to mass update and mass delete the records and invoke Confidential pages as per requirements.
• Implemented various advanced fields including Picklist fields, Master-Detail Fields, Custom Formula Fields and defined Field Dependencies for custom Picklist fields.
• Extensively worked on development activities using apex code in terms Apex triggers, Apex classes, batch apex classes and schedule class.
• Created various summary reports, matrix reports, pie charts, dashboards and setup report folders to authenticate users based on their profiles with permissions.
• Managed ongoing support requests and administrative needs of users.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Defined objects and Field Level Security for different profiles.
• Implemented formulas for calculating the Insurance Amounts by using Formula Fields
• Enhanced Apex Class and Confidential Page to create a custom Related List, showing activities for selected contacts or clients with different insurance holders.
• Worked in different sandboxes for development and testing, and involved in migrating the code to production instance in installments using Change Set.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.
• Queried Salesforce Database with SOQL & SOSL queries available in Force.Com platform.
• Performed the detailed analysis of functional and technical requirements; designed and deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects.
• Extensively involved in Unit Testing using Test Methods using Force.Com utilities.

Environment: Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers

Confidential

.Net MSBI Developer

Responsibilities:

• Understanding Requirement Specifications and Design Documents of applications.
• Involved in Analyzing user specifications for workability,completeness and business flow.
• Designed reports using SSRS according to the requirements.
• Creating and migarating SSIS packages and scheduling monthly jobs.
• Providing support to Monthly scheduld jobs to ensure on time completion of process and generte reports
• Involved in Deployment & Scheduling of SSIS packages and SSRS reports. using SQL agent
• Actively involved in reviews and conference calls with clients.
• Periodic Interactions with onsite-members, clarifying doubts and participating in discussions related to Work.
• Performed unit testing and integration testing.
• Worked on Project Management tool TFS.
• Managed the successful implementation of application in all the major phases.
• Provided End-to-End Support to online production recoveries system for Client.
• Mentored and trained client associates and team members on application functionalitys

Environment: SQL Server 2008, BI 2008, Visual Studio 2008, C#3.5, ASP.Net 3.5

Confidential

.Net Devloper

Responsibilities:

• Involved in Training and all the phases of project development
• Designing user friendly interface for E-compiler
• Took part of responsibility in Designing the database of the product as per the application requirements.
• Designing the structure of user friendly user interface.
• Providing easy authoring/editing of web-delivered information without the need for special technical skills.
• Devising stored procedures and functions for the entire application
• Involved in Testing - unit testing & integration testing
• Played a key role in the Release Management activities and ensure timely project deliveries as per release plan.

Environment: SQL Server 2008, Visual Studio 2008, C#3.5, ASP.Net 3.5