PROFESSIONAL SUMMARY:

• Over 19 Years of IT experience using various CRM technologies/Cloud Platforms in leveraging Setup, Configuration, Implementation, Administration and Development.
• Experience in various domains such as Financial, Telecom, Engineering/ Manufacturing, Consumer Products, Utility/Public sector, Retail, Health Care and Pharmaceutical.
• Extensive experience in leveraging Salesforce.com Cloud Platform Setup, Configuration, Administration, Customization and Implementation.
• Experience in Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions.
• Experience with Service Cloud including: Service Console, Customer Portal and Case Feed.
• Extensive experience in application design, customization, development, support on Salesforce.com, Force.com platform and Web based application using Apex.
• Good understanding of Salesforce.com governor Limits with an ability to optimize code to respect those limits.
• Experience in SFDC Development in implementing Apex Classes, Controllers &Triggers and Visual Force.
• Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments.
• Expertise in Service Cloud console with exposure to CTI adapters and mobile application integrations.
• Experience in customizing standard objects - Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Experience in designing of Custom Fields, Custom Objects and Pick list, Role Based Page Layouts, Workflow Alerts and Actions.
• Experience in leveraging the rich features Lightning framework using standard Salesforce objects and custom objects.
• Experience in Salesforce Lightning applications using Lightning components, Controllers and Events and used custom CSS in the components.
• Hands on experience in developing Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.
• In depth Knowledge in understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
• Excellent proficiency in Salesforce Administration tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Experience in creating many Work Flows, Validation rules, Approval Processes, Triggers, Sharing Rules and also the most complex Apex classes to meet the client's requirement and functionality.
• Hands on experience on creating custom Objects and Tabs, designing Custom Fields, assigning Validation Rules and Field-Level Dependencies, Approval Processes.
• Proficient in Data Migration from Traditional Applications, ACT, Excel, MS outlook and Legacy Systems to Salesforce using Data Loader Utility, Apex Data Loader, Import Wizard, and Informatica Data Loader.
• Experience in web technologies like HTML, JavaScript, XML, CSS, WSDL, and SOAP.
• Proficiency in Object Oriented Languages like Java, J2EE, JSP, Python, Asp.Net, C++, C.
• Expertise in Siebel Configuration, Workflows, eScript, Smart Script, EAI, EIM, CTI, Open UI, Remote Administration.
• Extensive experience in Siebel EAI- Integration Workflows, Web Services, Integration Objects, Siebel Adapters, EBC's, VBC's, SOAP, WSDL and DTD.
• Extensive experience in Siebel EIM- Import, Update, Merge and Delete process. Written procedures to evaluate the data in between staging table and EIM tables.
• Experience in working on various RDBMS, Oracle, SQL Server, IBM Netezza, Hadoop and Teradata.
• Experience in data warehousing principles including data modeling, extract / transform / load processes, job scheduling, indexing.
• Ability to quickly learn & explore new Functional/Technical areas and quickly adapt to a fast paced environment.

TECHNICAL SKILLS:

CRM Application: Salesforce, Siebel 8.0/7.8/7.7/7.0

OALP Tools: Tableau 10.0/9.0,Business Objects 4.0, XI 3.1/3.0,Crystal Reports 2008

RDBMS: Oracle 10g/8.x/7.x/6.x/5.x, SQL Server 2008/2005/2000, Teradata v12.Hadoop 2.0, IBM Netezza 7.2, DB2 10.0.

Operating Systems: Solaris 2.6/7/8, UNIX, Windows 2000/2003/2007/2008 NT, MS DOS, IBM AS 400

ETL Tools: Informatics Power Center 8.X/6.2/5.1, Data Stage. 9.0.

Data Base Tools: Erwin 3.5.2, Toad 7.1, AQT.

Other Software: MS Office, MS Visio, MS Project, Oracle Applications, HP Quality Center, SAP BW 3.5/7.0/7.3. SAP HANA 1.0, ECC 6.0/5.0/4.0/3.0.

Languages: C, C++, VB, SQL, My SQL, HTML, Java Scripts, XML.

PROFESSIONAL EXPERIENCE:

Confidential, Saltlake City, UT

Sr. Developer / Lead

Responsibilities:

• Responsible for design, development and implementation of the business specific applications from initial conception through production support.
• Interacted with business users to gather the requirements for security implementation.
• Involved in transforming the security model from Flat to a segregated Role hierarchy based setup.
• Configured user accounts, roles, profiles, sharing settings by implementing role hierarchies to provide shared access among various users.
• Developed Salesforce Lightning applications using Lightning components, Controllers and Events and used custom CSS in the components.
• Developed Lightning components to salesforce1 using in Visual force page.
• Created Lightning Components, added CSS and Design Parameters which improves performance.
• Configured and tracked user licenses for app exchange packages and maintained configurations of an App Exchange app.
• Analyzed and created custom Profiles as required for the business needs and implemented object level, field level and record level security.
• Created Administer licensing, permissions and track usage of metrics for reporting and oversight.
• Worked with SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Worked on Salesforce Administrator and Support Analyst supporting day-to-day operations of SFDC implementation used by all of company's key business units, large users groups.
• Responsible for the creation of permissions and restrictions for users; including log-in restrictions and IP access.
• Worked on different SFDC implementations like Sales Cloud, Service Cloud, Marketing, Chatter and App-Exchange applications.
• Developed Custom Reports & Dashboards to better assist managers and created report folders to provide report accessibility to appropriate personnel.
• Worked on customizing Standard Objects Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Implemented Security and Sharing rules at object-level, field-level and record-level for different users of an organization.
• Developed Force.com site to give read access to all the data to employees within the company and make the site as Intranet application by restricting based on the IP address.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of the data.

Confidential, Austin, TX

Salesforce Sr. Developer

Responsibilities:

• Interacted with business users to gather the requirements for security implementation and translated functional requirements into technical requirement from system prospective.
• Involved in designing approval processes and created visual work flows to automate certain business flows.
• Involved in transforming the security model from Flat to a segregated Role hierarchy based setup.
• Configured user accounts, roles, profiles, sharing settings by implementing role hierarchies to provide shared access among various users.
• Configured and tracked user licenses for app exchange packages and maintained configurations of an App Exchange app.
• Analyzed and created custom Profiles as required for the business needs and implemented object level, field level and record level security.
• Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic & Interactions.
• Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience.
• Worked on Salesforce Administrator and Support Analyst supporting day-to-day operations of SFDC implementation used by all of company's key business units, large users groups.
• Responsible for the creation of permissions and restrictions for users; including log-in restrictions and IP access.
• Created Administer licensing, permissions and track usage of metrics for reporting and oversight.
• Worked on different SFDC implementations like Sales Cloud, Service Cloud, Marketing, Chatter and App-Exchange applications.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Designed and Developed Apex classes, Apex Triggers, visual force pages, and components as per requirements.
• Worked with SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Worked on customizing Standard Objects Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Implemented Security and Sharing rules at object-level, field-level and record-level for different users of an organization.
• Worked on Salesforce.com administration/configuration, daily support & maintenance, and reporting analytics for Sales and Support teams.
• Designed, developed and maintained complex user roles, security, profiles, workflows rules, validation rules and, custom workflows, queues, licenses, capacity and storage management.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of the data.
• Developed Custom Reports & Dashboards to better assist managers and created report folders to provide report accessibility to appropriate personnel.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Developed Force.com site to give read access to all the data to employees within the company and make the site as Intranet application by restricting based on the IP address.

Confidential, Dallas, TX

Salesforce Developer/Administrator

Responsibilities:

• Worked on Salesforce Administrator and Supported day-to-day operations of SFDC implementation.
• Interacted with business user groups to gather the requirements for Salesforce implementation.
• Involved in developing prototype of the application as proof of concept (POC) for business team.
• Developed automated workflows and approval processes for sales opportunities and lead routing.
• Responsible for the creation of permissions and restrictions for users including log-in restrictions and IP access.
• Created Administer licensing, permissions and track usage of metrics for reporting and oversight.
• Worked on different SFDC implementations like Sales Cloud, Service Cloud, Marketing, Chatter and App-Exchange applications.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the homegrown web services.
• Worked with SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Worked on customizing Standard Objects Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Implemented Security and Sharing rules at object-level, field-level and record-level for different users of an organization.
• Involved with ETL tools like Data loader, Informatica for extracting the data and pushing that into different instances.
• Worked on CRM business processes like Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
• Worked on Salesforce Automation, APEX Controllers, Visual force, Batch jobs and Bulk triggers.
• Created page layouts, mini page layout and search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Designed, developed and maintained complex user roles, security, profiles, workflows rules, validation rules and, custom workflows, queues, licenses, capacity and storage management.
• Managed and implemented customization requests including creating workflow triggers, workflow alerts, automated email responses.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of the data.
• Used Data Loader for insert, update, and bulk imports or export of data from Salesforce.com objects. Used to read, extract and load data from CSV files.
• Developed Custom Reports & Dashboards to better assist managers and created report folders to provide report accessibility to appropriate personnel.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.

Confidential, Midland, TX

Siebel Consultant

Responsibilities:

• Created Functional and Technical Specifications for CRM Services Complaints management System.
• Worked on Lead Management module to implement the lead process by understanding the business requirement.
• Worked on eMail Response to create Service Request and assign to Teams based on Receiver mail box.
• Automated the Email functionality for Inbound and Outbound Communication.
• Implement email administrator related responsibilities such as making changes to response groups.
• Used Browser Script for Validation and confirmation messages for the users.
• Maintained implementation plan for all the Application level changes after the migration in every Quarterly release.
• Setup server tasks and component tasks to automate system processes.
• Used Browser Script for Validation and confirmation messages for the users.
• Worked Siebel upgrade from version 7.x to 8.x.
• Worked on the creation of install order and warranty contract creation in CRM.
• Implemented BADI for net price field in PO to get the value from the sales order.
• Implemented Siebel Open UI to change the UI at the applet level, View level and Application level.

Technology: Siebel 8.0/7.8/7.7/7.0, Oracle 8.x/7.x/6.x.

Confidential, OH

Siebel CRM Application Developer

Responsibilities:

• Worked on Lead Management module to implement the lead process by understanding the business requirement.
• Worked on Siebel component maintenance and managing Siebel Servers.
• Customizing various Siebel objects, configuring Business services, workflows etc.
• Configured CRM Repository Server for middleware communication.
• Created Accounts, Opportunities, Activities, Forecasts, Service Requests, Quotes, Orders.
• Created and updated Screen, View, Applets, and Business Components.
• Performed System Administration in Siebel such as Add and Remove User from account, created Position/ Responsibility.

Technology: Siebel 2000/7.0, Oracle 6.x/5.x.

Confidential

Programmer Analyst

Responsibilities:

• Worked on Oracle forms and reports using SQL, PL/SQL, Procedures, Functions and Triggers.
• Involved in migration of deployment work (forms and reports) across multiple domains.
• Involved in writing PL/SQL, Packages, Procedures, Functions and Database Triggers.

Technology: Oracle 5.x, SQL, PL/SQL, Developer/2000(Forms 4.5, Reports 2.5), Sun Solaris/Windows-NT.