SUMMARY:

• Around 5+ Years of IT experience in Software Application Designing, Development and implementation, involving hands - on knowledge design and development using Java,
• Certified Salesforce Platform Developer1 and App Builder with 5 years’ experience in Requirements gathering and Security Administration, Maintenance, and User Security Management, Creating Reports, Dashboards, Approval processes, Application Support, Creating Custom Objects, Tabs, Custom Apps, Workflows, Validation Rules, Page Layouts, Data Mapping, Data Export and Imports, Apex Triggers, Apex classes, Data migration, SOQL, SOSL Queries.
• In-depth understanding of the capabilities and constraints of the Salesforce CRM application coupled with good understanding of business goals and processes, requirements gathering, implementation, testing, migration, rollout, training and ongoing administration.
• Conduct Release Management tasks required to promote tested functionality from different sandboxes into production environment.
• Expertise in Agile/Scrum and Waterfall methodologies, Software Development Life Cycle (SDLC) processes.
• Well versed in analyzing CRM business processes that include Forecasting, Campaign management, Lead Management, Role Hierarchy, Territory Management, Order Management, Asset Management, Account Management, Case Management and merging management in a multi-tier environment.
• Strong knowledge in customized Case Management with Validation Rules, Escalation Rules Approval Process, workflow, Lightening, Reports and Dashboards for auto lead routing, lead escalation and Email Alerts.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.
• Experience with IDE tools: My Eclipse, Eclipse, JBuilder and Force.com Eclipse IDE Plug-in.
• Developed SOAP based requests for communicating with Web services.
• Experience in implementing declarative Salesforce platform features using Object model, Relationships, Record Types, Page Layouts, Validation Rules and Workflows etc.
• Experienced in building standard report templates, data validation, and issue research/resolution. Strong analytical, reporting, Excel, and database skills, extensive knowledge of CRM software (experience administering and configuring Salesforce.com application and Oracle ERP applications).
• Experience in wide range of languages and technologies such JSP/JSF, AJAX, Spring MVC Framework, HTML5, CSS3, JavaScript, XML, and SOAP.
• Integration, Developing and deploying custom integration solutions using Force.com Eclipse IDE Plug-in, Force.com Explorer, Data Loader, Force.com Excel Connector, Migration Tool and process builder.
• Technical expertise in Software Development Life Cycle (SDLC) processes that include Analysis, Estimation, Schedule & Tracking, preparing design documents (HLD/LLD), coding, Test plan & Test Scripts preparation, UAT Support and Production Implementation.

TECHNICAL SKILLS:

Salesforce: Apex Language, Sales force Lightening, Apex Trigger, Apex Scheduler, Visual force (Page, Component & Controllers), Apex Data Loader, Force.com Excel Connector andEclipse IDE Plug-in.

Databases: MS SQL Server 2000 / 2005, Oracle 10g, My SQL, MS Access

Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform, Visual Studio

Web Design Tools: HTML, XML, CSS, JavaScript, JSP, WSDL

Operating Systems: Windows 2000 / XP Pro / Vista, Windows Server 2000 / 2003 / 2008, Linux

SFDC Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Account Management, Contact Management, Email Services, Security Controls, App Exchange Package & Custom Application and Sandbox Data Loading.

PROFESSIONAL EXPERIENCE:

Confidential, Redmond WA

Salesforce Administrator / Developer

Responsibilities:

• Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
• Created profiles, Roles based on Organization role hierarchy and implement record level and field level security and configured their sharing settings.
• Created workflow rules and defined related tasks, time triggered tasks, email alert, field updates to implement business logic.
• Created a sync of contacts, events and tasks between sales force to outlook and outlook to sales force successfully.
• Used Debugger making use of Breakpoints to monitor data movement and troubleshoot the mappings.
• Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.
• Create Email Templates and mail merge Templates and involved in doing mail merge for different standard and custom objects.
• Analyzing different business reports and customization of those reports in sales force.
• Use force.com developer toolkit including Apex classes, Apex triggers and visual force pages to develop custom business logic.
• Created ETL test data for all ETL mapping rules to test the functionality of the Informatica mappings.
• Created and used Email templates in HTML and Visual force.
• Developed Case Queues which automatically assign cases to a specific user or group of users based on predefined criteria.
• Working on record types, validation rules, triggers and page layouts.
• Developed Lightening components and Lightening apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Implemented Lightning Experience of salesforce. Created & customized Client Dashboard as per client requirement.
• Lightening experience work with Salesforce1 mobile.
• Worked with External objects in Salesforce which is another feature introduced with lightning components

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading.

Confidential, Washington, DC

Salesforce Administrator / Developer

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Eclipse.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Defined Org wide default to restrict access from users.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Data Validation rules and Formulas as per business requirement.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates in HTML and Visual Force.
• Integrated the Web Services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Worked with Salesforce.com team to make application certified.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.
• Help users with Chatter teams/Groups and follow application as well.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, APPTUS, Eclipse IDE.

Confidential

Salesforce Administrator

Responsibilities:

• Identify and develop business requirements using one-line problem statement.
• Created Various Reports & Dashboards based on various Bucketing strategies based on business.
• Created various types of charts using drag and drop dashboard builder.
• Worked as Salesforce administrator user account creation, Roles & Profile creation, and updating company profile.
• Created page layouts, search layouts to organize Fields, custom links, related lists, and other components on a record detail and edit pages.
• By using Java script, created custom buttons and executed controllers to achieve the functional requirements. Intensely worked with Apex, Triggers, API integration.
• Created a report chart for all the report tables to summarize reports at a glance according to the user hierarchy.
• Create a feedback look with the customer community by preparing UX (User Experience) dashboard & Report design.
• Translate the business requirements to technical requirements and technical guiding the application team.
• Developed UI that represented statistics at the right level of granularity by understanding the end user profile.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Eclipse IDE.