Technical Support Lead Resume

SUMMARY:

Promote optimal performance and reliability across enterprise systems
Results - driven professional with over ten years career in information technology
Experience is providing technical leadership on multiple IT projects.
Leading technical support and development teams providing guidance through problem identification, prioritization, and resolution.
Championing technology adoption through assisting business process mapping to IT solutions.

TECHNICAL SKILLS:

Business Process: Confidential Sales and Service. ITIL. Change Management. Software Development Lifecycle. Six Sigma Green Belt and Design for Six Sigma. System Administration. System Integration. DR Planning. Vendor management. Root Cause Analysis.

Applications: Oracle Siebel Confidential . Oracle Business Intelligence. Oracle DBMS. Microsoft SQL Server DBMS. Microsoft Office, Visio, and Project. Salesforce.com.

Programming: .NET/C#. JavaScript. HTML. CSS. SQL. PL/SQL. XML. Siebel Configuration.

Infrastructure: Windows Server. IBM AIX Unix Server. SSL Certificates. LDAP. Server Patching. Performance Monitoring. Capacity Planning.

Operating Systems: Microsoft Windows Server and Desktop. IBM AIX. Apple IOS.

PROFESSIONAL EXPERIENCE:

Confidential

Technical Support Lead

Responsibilities:

Dealt with personal family matters now fully resolved.
Studied technologies in preparation for certification: Salesforce.com, ITIL, and A+.
Independent contractor with Veyo

Lead Programmer Analyst

Confidential, Phoenix, AZ

Responsibilities:

Implemented change management process to prioritize and track application enhancements and track enhancement hours used for requests.
Led project to gather Confidential enterprise data and update corporate system
Support Lead for large (6000 users) enterprise critical applications.
Escalation point for business system issues.
Lead cross functional meetings with power users to review incidents and change requests.

Application Architect

Confidential

Responsibilities:

Technical lead for Confidential project enabling internal and external access through browser and mobile technology.
Designed infrastructure environment on physical and virtual servers for production, QA, and development environments for large Confidential and BI implementation.
Reviewed project requirements and design for system changes.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship