SUMMARY:

• Innovation | Troubleshooting | Solutions
• Solutions - oriented Information Technology Professional with the educational background, certification and practical experience to provide expert solutions in information technology for large organizations.
• Cross-functionally collaborate with diverse teams and communicating with stakeholders at all levels of a corporation.
• Detail-oriented self-starter with excellent oral and written communication, analytical, organizational and time management skills.

CORE COMPETENCIES:

• Analytical Thinking
• Initiative
• Risk Management
• Creative Thinking
• Leadership
• Time Management
• Decision Making
• Problem Solving
• Thoroughness
• Excellent Communication
• Project Management
• Writing Skills
• Flexibility
• Results Oriented
• Fluent in English and Spanish

TECHNICAL SKILLS:

Computer Languages: C, C++, SQL, Python, Java, Shell Scripting, Assembly, HTML, CSS, Verilog, VHDL.

PROFESSIONAL EXPERIENCE:

Confidential, TX

Technical Team Lead

Responsibilities:

• Created an inspiring team environment with an open communication culture.
• Set clear team goals.
• Delegated tasks and set deadlines.
• Oversaw day-to-day operations.
• Monitored team performance and reported on metrics.
• Motivated team members.
• Discovered training needs and provided coaching.
• Listened to team members’ feedback and resolved any issues or conflicts.
• Recognized high performance and rewarded accomplishments.
• Encouraged creativity and risk-taking.
• Suggested and organized team building activities.

Confidential, McAllen, TX

IT Systems Support Technician

Responsibilities:

• Facilitated all IT related activities to meet the diverse needs of the call center configuration and personnel.
• Planned, coordinated, and set up hardware for all personnel.
• Ordered PCs, set up PCs, and handled all help desk tickets.
• Identified IT performance gaps, causes of the performance gaps, and provided solutions.
• Set up firewalls, switches, and routers.
• Worked directly with new hires to set up their working statins in a timely manner.
• Managed any vendors hired to provide desktop support.
• Attended weekly conference calls, work groups and meetings.

Confidential, McAllen, TX

IT Specialist

Responsibilities:

• Provided customer service and answers user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications.
• Provided operational assistance in the implementation and utilization of data processing hardware or software.
• Installed, maintained, and performed minor repairs to hardware, software, or information resources equipment.
• Maintained records of daily data communication transactions, problems, remedial actions taken, and installation activities.
• Maintained appropriate security controls over software.
• Assisted in setting up equipment for employee use and performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Assisted in troubleshooting and resolving computer-related problems.
• Assisted in the update of personal computer and programs.

Confidential, Mission, TX

Cyber Security Analyst

Responsibilities:

• Worked to secure and protect applications and systems within an organization, building knowledge mastery on PC hardware and peripherals, mobile device hardware, networking and troubleshooting hardware and network connectivity issues.
• Installed and configured operating systems including Windows, iOS, Android, Apple OS X, and Linux.
• Configured and utilized various threat detection tools, performed data analysis and interpreted the results to identify vulnerabilities, threats, and risks to an organization.
• Studied network security, compliance/operation security, threats and vulnerabilities, and application, data and host security.
• Improved understanding of access control, identity management, and cryptography.
• Demonstrated the skills needed to confidently design, configure, and troubleshoot any wired and wireless networks, as well as how to manage these systems to keep an organization productive.

Confidential, McAllen, TX

Advanced Repair Agent

Responsibilities:

• Performed diagnostics and navigated requested and recommended repairs in a timely fashion.
• Phone and in-person contact with clients to reveal diagnostic discoveries and make recommendations for protecting and defending client devices.
• Partnered with other team members to ensure proper documentation of client requests.
• Engaged customers using selling skills to provide solutions aligning with their definition of fixed.
• Worked with the sales team, explaining services and technology to help them achieve business goals.
• Educated clients utilizing the Sales Excellence engagement model to provide them walk-out working solutions.
• Stayed current on the latest and greatest technology
• Communicated department goals, as well as all other pertinent company information to members of the Precinct in a clear, accurate, and timely manner.
• Provided on-going coaching, training and acted as consultant to Precinct Agents and other store personnel as needed to achieve goals and high standards of customer service.

Confidential, McAllen, TX

Jr. System Administrator

Responsibilities:

• Installed and configured software and hardware, set up accounts and workstations.
• Managed network servers and technology tools, built internal wiki with technical documentation, manuals, and IT policies.
• Monitored performance and maintained systems according to requirements.
• Corrected issues and outages, ensured security through access controls, back ups, and firewalls.
• Upgraded systems with new releases and models, developed expertise to train staff on new technologies.