PROFESSIONAL ABRIDGEMENT

• Confidential, competent and result oriented professional with 9 years of experience in Extensive experience as a Business System Analyst for Business Analysis with hands - on project management skills in User Requirement Gathering
• Proficient in Project Management and responsible for the Software Development Plan.
• Managed iManage Worksite (FileSite and DeskSite) and Application tender systems to maintain their stability, and ensure business continuity.
• Effectively assisted in the rolling out of Interwoven DeskSite Document Management System
• Developed, enhanced, modified, and implemented PICK & VB applications.
• Planned, organized and lead Confidential Confidential projects. This involved team members from
• Supported application cases for Law Clients that are forwarded from first/front level support- Solution Center
• Reviewed application issues via remedy and research resolutions
• Voluminous Experience in Agile, Rational Unified Processing (RUP), Unified Modeling Language (UML), Capability Maturity Model ( Confidential ) and Use Case Specification Documents (USD).
• Sound Proficiency in analyzing and Creating Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data Flow Diagrams, Business Flow Diagrams and Sequence diagrams using MS Visio and Rational Rose
• Created Quick Reference documentation for access to Citrix and remote applications.
• Managed/Updated changes to the firm intranet pages.
• Effective communication of system outages and technology updates to the user environment.
• Provided one-on-one and Confidential end user training in legal applications- iManage & Concordance Subject Matter Expert
• Installed, configured, administered, and troubleshoot all law department applications
• Maintained & configured Confidential Roster Microsoft Access Database
• iManage Worksite Web Development/Dataroom Setup Requests
• Prepare and Design Concordance and
• Test to ensure databases sync with alternate applications, ensuring clients are able to view their data in a timely manner.
• Tested applications for server upgrades to ensure they work on new servers
• Installed, configured, administered, and supported MS Office applications (2003, 2007, 2010, and office 360).
• Evaluated new software and assess the need to cost analysis to see if there is a value for the department.
• Lead and assisted in the integration, planning, testing, and deployment of Confidential projects.
• Setup, administer and troubleshoot Blackberry, iPhone, iPad, Android phones.

TECHNICAL PROFICIENCIES:

Desktop OS: Windows and Mac OS

Applications: Active Directory, Acrobat Pro., Citrix, Quicken, Workshare Professional, Native Viewer, LiveNote, Law Manager, MS Office, Visual Studio, iQTrack, iManage Desksite, iManage Filesite, Worksite Web, Concordance,iPro, Blackberry Enterprise, Interaction, Meeting Room Manager, Introspect, Joomla, Captivate, RemoteDesktop, Terminal Services and Dropbox

Databases: MS SQLServer 2012/2008/2005/2000 , Oracle 10g/9i/8i, MS Access, Sybase 11.

Languages: C, C++, Visual Basic, JAVA, J2EE, JavaScript, Web Sphere, AS 400, XML SQL, PL/SQL, .NET, HTML, CSS, DHTML, Cold fusion

Programming: Windows batch and SQL Tables

Standards & Trends: Agile Practice, Service Oriented Architecture (SOA), Model Driven Architecture

Office Productivity: MS Word/PowerPoint/Excel/Access/Visio, MS Outlook

Testing Tools: Win Runner, Load Runner, Test Director, Quick Test Pro

PROFESSIONAL EXPERIENCE:

Confidential, New York

Technical Business Analyst

Environment: Agile, ASP.NET MVC 4.0, Visual studio 2015, ADO.NET, WCF, C# 4.5, Entity framework, Swap Derivative, HTML, Java Script, JQuery, SOA, AJAX, JIRA, XHTML, CSS 3, JSON, LINQ and SQL 2012, Nunit

Responsibilities:

• Present dashboards to business executives using analytics tools like Tableau on features used by end user on Mobile Apps/GS website & drive future enhancement strategies.
• Data Mine & Analyze customer trends, usages, Polls& customer surveys to come up with user experience enhancement strategies.
• Present product/feature usage analysis to different business unit heads within GS.
• Provided training to the desk on all the new trade flows, functionality relating to the new trading paradigm of GS swap
• Facilitating requirement gathering session with business users and creating Business Requirements documents.
• Conducting walkthroughs with the stakeholders, Biz users to gather new requirements, modify existing features.
• Tracking Project Status, milestones and team collaboration in Jive.
• Present project status report on weekly basis to business managers/executives.
• Maintain new requirement/enhancement/fixes as user stories/Epics in Rally.
• Coordinate/Participate in daily scrum calls to review/prioritize User Stories.
• Facilitate Business & IT solution discussion.
• Perform User Acceptance Testing.
• Business Process Modelling using MS Visio.
• Translate Business Requirement Document into IT Functional Specification and coordinate the same with IT Development team.
• Successfully coordinated and completed memory upgrade project over 250+ servers.
• Collate effort estimation for Business requirements & IT Development tasks and submit the same to change approval board for enhancement approvals.

Confidential, Albany, NY

Sr. Business/Programmer Analyst

Environment: Agile, TRACS Criminal tracking, TOAD 10.0, Microsoft suite 2010, Visual Studio, C#, JavaScript, HTML UNIX, Quality Center, Rational Rose and Requisite Pro

Responsibilities:

• Created Traffic forms, reports and rules in TraCS SDK (Software Development Kit) environment as necessitated by local law enforcement agency needs.
• Developed, test and debug VB.Net and C#, HTML (C Sharp) providing patches and installation packages (INNO Setup) for existing TraCS (Traffic and Criminal Software) software.
• Developed, design and test logical solutions to resolve end-user and code issues.
• Code changes to data transfer application as necessitated by software version changes.
• Created release notes, installation and conversion documentation.
• Created reporting tools capable of accessing data from MS Access, SQL Server or Oracle databases.
• Responsible for high level testing, troubleshooting and resolutions of technical support issues
• Maintained MS Access databases for numerous Law Enforcement Agencies.
• Performed system testing.
• Maintained version control for varied Local Agency TraCS implementations
• Provide technical assistance to 2nd Level Support Team.

Confidential, Waukegan, IL

Technical Specialist/ Business system Analyst

Environment: Agile, Confidential Rational Requisite Pro 7.1, Confidential Rational Rose 7.1, TOAD 10.0, Microsoft suite 2010, Visual Studio, C#, JavaScript, UNIX, HTML, Quality Center, Rational Rose and Requisite Pro

Responsibilities:

• Worked in an Agile SDLC environment. Acted as Scrum Master. Conducted daily stand up meetings, developed burn down chart, project backlog and release backlog.
• Support Legal Operations, attorneys, paralegals and support staff as needed in the effective utilization of the document management system software.
• Developed User Flow diagrams, Epic/User Stories and Use Case documentation, Client Confidential, Information Architecture, & Wireframes.
• Serve as technical expert and lead projects to develop, test and implement new products and operational improvements associated with iManage Confidential application
• Coordinate the implementation and support of the Confidential application with the appropriate domestic and international personnel in Abbott Information Technology Organizations
• Planned, organized and lead Confidential Confidential projects. This involved team members from India, London and US company associates, and vendor Engineers
• Continually improve knowledge of industry trends and drive use of best practices related to document management
• Maintain all content on company Intranet.
• Coordinated, evaluated, and implemented information and suggested enhancements gathered from Intranet users.
• Conduct investigation and give technical advice to the adoption and integration of new technologies
• Responsible for high level testing, troubleshooting and resolutions of technical support issues
• Mentored and supervised Associate Technical Consultants to deliver solution as designed on schedule and within budget
• Partner with IT functional areas to remain apprised of project status and inform management of progress
• Partner with IT functional areas to remain apprised of project status and inform management of progress
• Design and develop custom solutions to integrate with other Legal applications and perform legacy data analysis and migrations
• Created and maintained documentation on standard operating procedures, troubleshooting, change control management
• Assist in identifying and assessing short-term and long-term IT and business support needs related to Legal document management

Confidential, Chicago, Illinois

Sr. Systems Analyst

Environment: Windows, MS Office (MS Word, MS Excel, Adobe Illustrator, MS PowerPoint, MS Visio), J2EE, DB2, eReader, MS SharePoint, J2EE Technology, Oracle, RUP, UML, SQL, Agile

Responsibilities:

• Incorporated Agile methodology to create Business Requirement Document specifications utilizing MS Visio and MS Word.
• Accomplished efficient JAD sessions with management, SME, vendors and other stakeholders for open, pending and critical issues. Managed multiple customer engagements
• Interacted with business groups on functional aspects throughout the project life cycle
• Documented and managed business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures
• Developed User Flow diagrams, Epic/User Stories and Use Case documentation
• Implemented high availability Confidential solutions
• Adopted Unified Modeling Language (methodologies UML) to plan and define system requirements to model Use Case, Use Case Scenario and Use Narrative.
• Collaborated with R&D and Product Management teams to resolve high visibility issues
• Develop functional enhancements for company Intranet.
• Kept abreast of existing and future products lines and services offered by Autonomy
• Communicated and presented project status to senior leadership
• Performed gap analysis on product usage and implementation to make recommendations on optimization and upgrades
• Worked with the PMO to ensure engagement are staffed appropriately
• Installed and configured Autonomy’s Suite of products
• Performed data migrations from legacy system using a variety of ETL tools
• Worked with Project Manager to ensure successful product rollout
• Worked with product support and development teams to provide customized solutions to customer Conducted system validation and performance testing to ensure a smooth transition over to the customer Partner with IT functional areas to remain apprised of project status and inform management of progress
• Assisted in gathering requirement and creating technical documentation
• Established working relationships with the customer’s technical staff

Confidential, Lake Forest, Illinois

Programmer analyst

Environment: Windows, MS Office (MS Word, MS Excel, Adobe Illustrator, MS PowerPoint, MS Visio), UML, SQL, Windows XP, SQL,SSIS, SSRS, ERWIN, Oracle 9i

Responsibilities:

• Defined and identified Business Rules by interacting with stakeholders and users through Surveys & Brainstorming.
• Developed a vision plan that defined the primary goals and objectives of the project.
• Gathered Business Requirements from the Stakeholders and documented the requirements.
• Conducted Joint Application Development (JAD) sessions with Subject matter experts (SMEs) to obtain domain related information.
• Planned the project by conducting interviews, feasibility studies to identify and eliminate high-risk areas of the application.
• Assessed the evolution of business in future & developed long-term product roadmap.
• Provided application support to business end-users and supported data interface processes associated with the Siebel application
• Troubleshoot and resolve complex customer issues with the development and configuration of Siebel applications
• Coordinated system support with other IT support organizations and with external partners
• Worked with Chief Data Architects to slice the data requirements into work streams and various components.
• Supported the daily ETL processes, which loaded the Siebel Analytics database using data primarily from the Siebel transactional database using Informatica
• Worked closely with the sales and marketing organizations to understand and facilitate business requirements
• Created and maintained documentation on standard operating procedures, troubleshooting, change control management, and other operational topics for Siebel Applications
• Created and modified database object and stored procedures in SQL data warehouse
• Administered production schedules and activities relating to routine data feeds into the Siebel database
• Created job schedules to automate the ETL process
• Worked on data modeling and produced data mapping and data definition documentation.
• Worked with the Business and the ETL developers on the analysis and resolution of data related problem tickets and other defects.
• Define testing scope; Development of test strategy, Test plan, trace-ability matrix, test cases, & test coverage
• Conducted UAT for generation of reports

Confidential, Deerfield, Illinois

Business system Analyst

Environment: MS Office, MS Word, MS Visio, MS Projects, Mainframe, C#.NET, HTML, HP (Quality Center 10, Quick Test Professional 10), MS-SQL, PL/SQL

Responsibilities:

• Analyzed and mapped the current business process and developed the efficient business process to improve the data quality.
• Develop UML diagrams like Use Cases Diagram, Activity Diagram, Sequence Diagram, Class Diagram and Coloration Diagram on scenarios for validating Entity Reference Data and verification of customer records
• Prepared Business Process Models that includes modeling of all the activities of business from conceptual to procedural level.
• Used VB script, client server and relational database technology to deliver customized web site application
• Planned, tested, deployed, and documented iManage upgrades on clients and servers
• Established relationships with 240 customers through extensive 2nd level application support
• Closely worked with Client BAs, Product teams (On shore and offshore), Delivery team, Solution Architects, Project Managers, Stakeholders for successful project completion
• Provided onsite and remote end users training using conferencing tools
• Created software support and training documentation to define workflow processes
• Incorporated the technical and business related Frequently Asked Questions into the knowledge base
• Wrote SQL queries in Oracle SQL Developer and managing the database and assisted in making Data warehouse and doing Data profiling.
• Scheduled weekly meeting to communicate current activities and hold resources responsible for deliverables
• Worked with customer and vendor to identify, investigate, and resolve problems
• Applied troubleshooting techniques to support remote customer base in California, Florida, Michigan, Latin America and Europe.
• Performed gap analysis, identifying opportunities for enhancements, and making recommendations based on key findings during requirement gathering.
• Supported cross functional teams to address business requirements.
• Partner with IT functional areas to remain apprised of project status and inform management of progress
• Worked extensively on Quality Center all the way from requirements loading, creating/updating test cases and tying them back to requirements, test execution and defect logging/tracking.
• Ensured requirements compliance and testing using traceability matrix.
• Assisted in organizing and coordinating deployment meetings, and making sure applications are ready to be moved from Development environment to Production environment