SUMMARY:

• Over 3+ years of overall professional IT experience with Salesforce.com CRM Application Support, Designing, Development, Testing and Implementation Platform both as Administrator and Developer. Certified SFDC Developer (DEV 401).
• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality.
• Interact with business customers to understand and document their business processes and requirements.
• Expert level skills at developing Custom Apps, Apex Classes, Triggers, Workflow rules, Validation rules, HTML and JavaScript.
• Implemented various client requirements using Object Oriented Apex Language (Classes, Controllers & Triggers), Visual Force pages, Custom tabs, Custom Objects, Reports, Analytical Snapshots and Dashboards.
• Configured and customized Salesforce.com using standard setup tasks as well as developed Object Oriented Apex coding which includes Triggers, classes, classes for custom controllers and controller extension, schedulable apex classes, batch apex, Apex sharing rules, Email Services per the functional needs of the application
• Good understanding of cloud computing services and Proficient in dealing with the functionalities related to the Service cloud, Sales Cloud and Marketing Cloud.
• Hands on experience with bulk data migration and integration using object - oriented Apex Data Loader.
• Hands on experience implementing Security/Sharing rules, Configured permission sets, Field level Security, Record level Security, Profiles, Roles and resource monitoring at different level of Organization.
• Experience with SalesForce Lightning in using CSS, JSON in Lightning Framework, and JavaScript for Client-side controller and helper controller.
• Hands on Experience with SalesForce Lightning in using JavaScript for Client-side controller and helper controller, CSS, JSON in Lightning Framework.
• Participating in engineering of Custom Lightning Applications and Components with Aura Framework, Apex, and Java script.
• Experienced in different modules of Salesforce.com: Sales Cloud, App Cloud Application Integration, and Community Cloud.
• Strong Knowledge in Salesforce Customization, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Experienced in Writing Test classes, ability to develop functional test plans, test scenarios, test cases, test scripts, coordination, escalation, prioritizing the bugs and user acceptance testing.
• Strong experience in Object Role modeling (ORM), Object Oriented Programming (OOP) & Relational Database Management Systems (RDBMS).
• Proficient in using Java script, HTML, SQL and XML to build simple-easy to use pages that perform complex functions. Proficient on Salesforce development and data management (SFDC).
• Developing knowledge on Application integration. Performing scripts and ANT scripts.
• Ability to work on EIA, Web services and SOA. Proficient Knowledge on REST and SOAP.

TECHNICAL SKILLS:

SalesForce Technologies: Lightning, CRM, CPQ Apex, SteelBrick CPQ, Visual force, SOQL, SOSL, SDLC, Email template, formula, Validation rules, Apex Trigger, Workflow and Approvals, App exchange, Agile, Eclipse, SalesForce.com Force.com IDE, Web Services, Azure.

Salesforce Cloud: Service Cloud, Sales Cloud, Salesforce (Service Cloud, Sales Cloud, Marketing Cloud), Microsoft Azure, Amazon EC2.

Tools: Eclipse IDE, Apex data loader, BI Tools OBIEE 10/11 g, ETL, Iseries.

Languages: Java, C, C++

J2EE Technologies: JSP2.0, JSF, JNDI, Servlets, JDBC, EJB, Java Beans, AWT, Swings, Spring

Database: Oracle 10g/9i, MS SQL Server 2005/2000, UDB DB2,MySQL, MS Access 2007/2000

Version Control Tools: VSS, CVS, WinCVS, Rational ClearCase, Subversion, Mulesoft.

Load Testing/ Defect Tracking Tools: Load Runner, Jitterbit, Test Director, Jira Bug Tracking, Scrum, Ant, Jenkins.

Web Technologies: HTML, DHTML, HTML-5, CSS, JavaScript

Web Services: IAM, SOAP, WSDL, XML

Operating Systems: UNIX, Windows XP/ VISTA/7/ NT/ 2000/ 2003, REDHAT

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Developer

• Worked on Work Flow Rules, Validation Rules, and Visual Flows to combine different flows on various Objects.
• Worked on Process Builder, to push to different objects into one logic with a complex process builder flow chart
• Activated the Process Builder functionality on the Production data load to eliminate the Errors on the Account Object and Project Object.
• Created Custom Objects, Custom Fields, Formula fields, Master-Detail and Look up fields for various requirements from Business.
• Hands on experience with lightning component development using JavaScript and Aura framework.
• Worked on JavaScript for Client-side controller and helper controller, CSS, JSON in Lightning Framework.
• Provided User Access and Field Level Security according to the Business Requirements.
• Created Master-Detail Relationships, Look Ups for Account and Project Objects.
• Worked on Case Assignment Rules, Email-to-Case and Queues to activate emails for Security Queue.
• Customized Salesforce page layouts, record types, list views and queues.
• Analyzed the requirements from Business and worked on the technical specifications for each requirement.
• Developed Apex Classes, Visual Force Pages on Customer Portal Localization requirement.
• Wrote batch classes, which can be invoked programmatically at runtime using Object Oriented APEX.
• Worked on Visual Force pages and created UI design on Account object and Custom Object.
• Customized the Look and Feel on the Visual Force pages basing on the client requirements that included custom links, buttons.
• Preparing business requirement documents, defining project plans, writing system requirements specifications and delivering project/status reports.
• Lead and worked with teams to examine and solve business problems by accurately analyzing the needs of the clients and helping them achieve improved quality and value of the customers.
• Performed Data Load to update Account Object from Sandbox and Production environment.
• Worked on the Error files and resolved by deactivating few Validation Rules and Process Builder and performed Data Load with 100% success ratio.
• Worked on Force.Com for various development requirements.
• Deployed the Visual force pages and Classes using Change sets and Eclipse.
• Created Custom settings for implementing complex Apex code and VF pages instead of using hard coded strings.
• Implemented standard sales force out of box functionality to avoid custom pages based on client needs.
• Participated in all Backlog grooming sessions and assigned tickets for Technical review before moving to the Sprint.
• Communicated with business to understand the business needs and discussed technical challenges under the development prospective.
• Involved in resolving issues found during Unit Testing& User Acceptance Testing (UAT).
• Created various Profiles, Roles, and Page Layouts and Configured the permissions based on the organization hierarchy requirements.
• Provided the training to Business users about the system.
• Worked on Eclipse IDE with force.com platform for writing business logic in Apex Programming language.
• Used Tools like JIRA, TFS, Zuora to keep track of the time for development and maintain the tickets and billing report.
• Wrote several SOQL& SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.
• Implemented Automated execution of tests (nightly and need based) using ANT and Jenkins.
• Used sandbox mode for testing and migrated the code to the production instance in installments.

Environment: Salesforce.com, Azure, Lightning, IAM, DynamoDB, Apttus, CPQ, Scrum, Visual force, ESB, Security Controls, Escalation rules, Ant, Jenkins, Jira Bug Tracking Tool, Record types, Jitterbit, Agile, VF Pages, Triggers, Jboss Fuse, SOSL, Rules, Apex, Data loader, SOQL.

Confidential

Salesforce Developer

• Performed the role of Salesforce.com Developer and Administrator in the organization.
• Collaborated in requirement gathering, business analysis, for salesforce.com implementation.
• Successfully developed the program plan within the estimated time, effort and quality goals.
• Participated on translating and documentation of business requirements into functional requirements.
• Customized Company Profile, Security & Access Controls and Communication Templates as per the organization requirements.
• Developed workflows, assignment rules, escalation rules, case teams, support settings, custom settings and other inbuilt functionality.
• Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers.
• Worked on Eclipse IDE with force.com platform for writing business logic in Apex Programming language.
• Developed cloud computing application using Force.com, Visual force and Apex Languages.
• Created templates using CSS, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Demonstrated knowledge of XML, SQL, HTTP/HTTPS and EAS processes and understood the different SaaS development processes and methodologies.
• Involved in resolving issues found during Unit Testing& User Acceptance Testing (UAT).

Environment: Salesforce.com CRM, Force.com platform, Apex Classes, Chatter, Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Eclipse IDE, WSDL, Windows.