Customer Service Manager Resume Bristol, IN - Hire IT People

SOFTWARE SKILLS:

VAI (Third party application used by Confidential Plywood), DMSI (Third party application used by Arrow Laminates), Windows, Microsoft Word, Microsoft Excel, Microsoft PowerPoint

PROFESSIONAL EXPERIENCE:

Confidential, Bristol, IN

Customer Service Manager

Responsibilities:

Managed small customer service department.
Developed plan to allow for growth of department with business needs.
Helped to create new customer service employee tiers for evaluations.
Performed staff evaluations based on new criteria.
Member of team preparing for major upgrade to computer program.
Hired new members of team.
Worked with members of manufacturing, IT, purchasing, and management to ensure good flow of product and information.
Began CPIM training through Confidential .

Customer Service Representative

Confidential

Responsibilities:

Lead industrial customer service representative.
Entered customer orders received via phone, fax, and email.
Maintained orders from entry to fulfillment.
Worked with manufacturing to help coordinate in the event of difficulties.
Coordinated with internal and external transportation to ensure timely deliveries.
Developed relationships with RV accounts.
Primary contact to 2nd and 3rd largest RV accounts.

Confidential, Warren, MI

General Manager

Responsibilities:

Managed satellite branch in Flint, MI for delivery area to north and west.
Brought inventory levels down to desired corporate levels for slowing economy.
Made most of JIT vendors to allow maximum turnover of inventory.
Maintained stock levels for Confidential vendors to prevent stock shortages.
Communicated with sales staff for large or special orders.
Received all materials into computer system for Accounts Payable department.
Verified pricing on all incoming shipments.
Resolved damaged, defective, and missing item claims with vendors.
Communicated regularly with vendor sales staff and customer service.
Organized full annual inventory evaluations.
Organized rotating inventory evaluations for high turnover items.
Purchased inventory for multiple locations.
Visited prospective vendors to see if their products met our needs
Developed training programs for customers and staff for new and existing products.
Managed office and warehouse staff.
Performed employee evaluations.

We provide IT Staff Augmentation Services!

Customer Service Manager Resume

Bristol, IN

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship