EXPERIENCE SUMMARY:

• 4 Years of IT Experience
• 4 years of Experience in Microsoft Confidential CRM
• Hands on experience in Customizing, Configuring, Deploying Confidential CRM application.
• Worked in MS Confidential CRM 365/2016/2015 Sales and Service module, Marketing and Consumer Goods modules
• Have done almost 9 End to end CRM implementations.
• Expert in developing WCF Services and REST API’s to expose CRM raw data to external systems
• Good experience in Sales and Service Modules
• Specialized in Microsoft Technologies ( Confidential CRM 365/2016/2015/2013 , C#, ASP.NET, Java script)
• Hands - on experience in creating CRM and SSRS Reports
• Good experience in implementing Confidential CRM Best practices to improve the performance of the system.
• Ability to integrate Exchange server and O365 mailboxes with Confidential CRM using server side synchronization and Email router.
• Hands-on experience in creating Plugins, Actions, Javascript, Workflows, Business Rules in CRM 2016/2015
• Good experience in customizing SiteMap and configurations
• Flexible and ability to work in Agile Scrum model
• Experience in using Visual Studio 2017/2015/2012
• Good hands on experience on Agile/Scrum Methodologies and water fall model.
• Hands on experience with Java Script and OData coding
• Hands of experience in building complex queries on SQL Server Database.
• Good Knowledge in Microsoft Power BI Integration.
• Conduct business analysis and documented functional design requirements and business rules.
• Participated in numerous Architectural discussions and helped designing the solutions successfully.

TECHNICAL SKILLS:

Languages and Technologies: Microsoft Confidential CRM 365/2016/2015/2011/4.0 , C#, WCF, REST Endpoints, Odata, JavaScript, ASP.Net, HTML, SQL Server Reporting Services(SSRS), SSIS

Operating Systems: Win 2012, Windows 2008 R2, 2008, Windows 8, Xp, Win7

Databases: MS-SQL Server 2016/2014/2012

Microsoft Tools: Microsoft Product Studio, Visual Studio Team Foundation Server, VSO

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

CRM Consultant

Responsibilities:

• Develop Plugins, workflows, JavaScript, Business Rules etc.
• Responsible to implement CRM 365 New features and improve the system performance
• Responsible to prepare Technical Design & Architecture for the CRM solution.
• Responsible to gather requirements and help team to implement the process in CRM.
• Responsible to integrate O365 mailboxes using server side synchronization
• Optimize and improve the Confidential CRM performance
• Customizing and Configuring CRM system using web based customizations
• Creating Dashboards and CRM Reports
• Follow an agile SDLC process to promote iterative changes through all environments on a rapid development cycle
• Configure Confidential CRM to support business requirements including, but not limited to entity modifications, workflow development, and sitemap modifications
• Developed custom plugins using CRM SDK and .Net framework
• Create and modify custom SSRS reports.
• Maintain custom code and accompanying documentation within source control
• Develop and execute test plans to ensure proper validation of development/configuration items

Environment: MS Confidential 2015/2016, JavaScript, Plugins, SQL Server 2014/2016, VS 2013/2015, SSRS

Confidential, Olympia, WA

CRM Consultant

Responsibilities:

• Analyzed the requirements for the project.
• Defined and implemented business process, required entities, and work flows for service management, risk Evaluation and management modules.
• Involved in Design, customize, develop, and deploy Microsoft Confidential CRM 2016 applications.
• Implemented the system in 2015 and then migrated successfully on Confidential CRM Online2016 Confidential 365.
• Developed Custom REST API’s and WCF Services to access the raw data from Confidential Platform using CRM Services.
• Develop and debug Plug-Ins in Confidential CRM and custom XRM applications.
• Install and configure Confidential CRM 2015 server, SQL and Report Servers, and Reporting Extensions.
• Develops functional documentation of Information Systems and business needs.
• Developed out-of-box workflows and custom workflows for CRM 2016/2015 based on user needs.
• Worked on supporting the Confidential CRM production environment and resolving the issues for CRM production environment.
• Extensively used Advanced Find functionality in CRM and excel templates for data imports to and from CRM.
• Functional and Technical understanding of the issues.
• Developed dynamic reports using CRM reporting interface and SSRS (SQL 2012 engine) deployed it on the CRM that were used in the application depending on roles.

Environment: MS Confidential 2015/2016, JavaScript, Plugins, SQL Server 2014/2016, VS 2013/2015, SSRS

Confidential

Responsibilities:

• Customizing system using CRM system web based customization
• Creating custom Plugins using C# code
• Customizing SiteMap
• Involved in performing Client side scripting like JavaScript and Business Rules
• Creating CRM Reports and SSRS reports with T-SQL
• Interacted with colleagues to make the application successful
• Help team to implement all CRM 2013 best practices and new features
• E-Mail router configuration

Confidential

Responsibilities:

• Customizing system using CRM system web based customization
• Creating entities and attributes
• Customizing SiteMap
• Involved in performing Client side scripting like JavaScript and Business Rules
• Creating CRM Reports and SSRS reports with T-SQL
• Interacted with colleagues to make the application successful
• Help team to implement all CRM 2013 best practices and new features