Team Leader/Trainer Resume

PROFESSIONAL EXPERIENCE:

Confidential

Team Leader/Trainer

Responsibilities:

Train new hires on proper handling of first notice of loss claims and system usage
Perform daily reviews of customer service associates’ recordings for quality assurance
Obtain claim detail information as required in order to complete the Initial Notice of Loss
Advise the insured using the carrier’s standard advisements and estimated contact time.

Confidential

Product Specialist

Responsibilities:

Provided support for business and residential sales representatives
Updated client accounts by processing debits or credits as requested by management in efforts to retain customers
Responsible for making backlog current according to company requirements

Confidential

Loss Mitigation Specialist

Responsibilities:

Reviewed delinquent mortgage loans and identified potential solutions in order to avoid foreclosure
Gathered required documents according to FannieMae guidelines and submitted them for approval or denial

Confidential

Title Clerk

Responsibilities:

Electronically handled vehicle titles based on state processing guidelines
Examined owner and borrower name discrepancies for proper lien placement
Conducted Department of Motor Vehicle inquiries for delays in title handling
Sent assignments to inbound call team for front line handling of customer inquiries.

Confidential

Regional Claims Representative

Responsibilities:

Independently performed detailed and complex claim functions in the Midwestern States for third - party claims
Reviewed files, obtained coverage information and contacted insureds and claimants to discuss the claims process.
Examined state policies to determine the status, extent, and type of coverage needed
Obtained necessary accident, legal and police reports to complete the file in order to make an accurate liability decision

Confidentia

Claims Representative

Responsibilities:

Efficiently delegated and assigned t asks to over 20 or more team members on a daily basis
Conducted investigations, recorded statements, incident investigations.
Completed automobile and special lines damage inspections in the field
Negotiated with repair facilities using estimate software for proper repair time and pricing
Responsible for claims file accountability from inception to close
Reviewed auto policies and determined the proper coverage, injury, and liability determination