SUMMARY:

• 8+ years of experience in IT industry with 6 years of experience in Salesforce.com CRM Platform (Sales Cloud, Service Cloud, Marketing Cloud), Communities, Sites and Force.com platform.
• Experience in creating Custom Objects, Custom Formula Fields, Field Dependencies, Relationships, Pick - lists, Custom Tabs, Validation Rules, Workflows, Approval Processes, Page Layouts, Search Layouts to meet the client's requirement and functionality.
• Experience in Synchronization, Data-Modeling, Data Extraction, Transformation, Data Loading, Scheduling, Monitoring, and Reporting in a cloud scenario.
• Managed Exact Target / Marketing Cloud implementation for a large enterprise, including multiple business units as well as troubleshooting and user support.
• Possess sound experience working with SFDC development using Apex Classes and Triggers, Custom Controllers, Controller extensions, Visual Force pages, Visual Force components, SOQL, SOSL, MVC architecture and Force.com IDE.
• Experience in working with Force.com Standard Objects Accounts, Contacts, Leads, Cases, Opportunities and Campaigns.
• Experience in Standard and Custom Controllers in Visual Force for development of custom Visual Force pages and components as required by business requirements.
• Used different data tools - Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete.
• Hands on experience and functional knowledge of Salesforce Lightning with Salesforce 1 Mobile app and Lightning App Builder.
• Experience in working on Sales Cloud (Partner Portals) as well as Service Cloud (Customer Portals).
• Good knowledge and experience on SFDC CRM business processes for automation.
• Exposure to Marketo, Eloqua, Super Clone, Metadata Snapshot AppExchange apps, and integrations.
• Experienced in integration of Salesforce.com with external applications by setting up OAuth authentication between the Client and the Force.com platform and building bi-directional integration using Metadata API and APEX RESTFUL Services.
• Experience in using Developer Console and Debug logs for debugging Apex methods.
• Experience in using change sets and ANT migration tool for deployments.
• Expertise in Batch and Schedulable Apex Classes for handling bulk DML operations in a timely manner.
• Experience in using the Force.com Explorer to browse data model schema, custom objects, fields, build and test SOQL queries.
• Worked in all stages of Software Development Life Cycle (SDLC).
• Have good experience in working with Java, Servlets, JSP, scripting languages XML, CSS, XSD, HTML, Oracle, web service, JavaScript, SOAP, WSDL, My Eclipse, AJAX, SQL, and Microsoft SQL Server.
• Excellent communication and interpersonal skills, accustomed to working in both large and small team environments.
• Highly dedicated, quick starter, solution-driven pattern programmer, strong in Object-Oriented Analysis and Design, excellent at solving complex problems under strict deadlines.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, Apex Scheduler, Batch Apex, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, AJAX, Lightning Components, Workflow &Approvals, Dashboards, SOQL, SOSL, AJAX with force.com.

Salesforce Tools: Eclipse, Force.com IDE Plug-in, Force.com Explorer, Force.com Data Loader, Heroku Connect, Lightning Connect, Lightning App Builder, Force.com Excel Connector, Force.com Platform (Sandbox, and Production), Salesforce Wave.

Languages: C, C++, Java, Apex, J2EE, HTML, XHTML, XML, CSS, JavaScript

Database: Oracle, MS Access, and MySQL

Customization: Outbound Messages, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading.

PROFESSIONAL EXPERIENCE:

Confidential, New York City, NY

Salesforce Developer/Admin

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created a walkthrough for the end-users and stakeholders to make them understand the essence of the applications.
• Worked on various salesforce.com standard objects including Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports, and Dashboards.
• Developed Apex Classes, Controller Classes, Apex Triggers and Visual Force Pages for this application.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto-Response Rules related to Lead Management module in Sales cloud.
• Implemented Service cloud including Service Console, Customer Portal & Communities, Case Feed, Knowledge Base, and Entitlements.
• Implemented Live Agent in Service Cloud Console and customized it with Apex to meet business requirements.
• Created journeys and implemented marketing campaigns using marketing cloud tools like Journey Builder, Email Studio, and Automation Studio.
• Embedded Lightning Components in Visual Force page by using new Lightning Out feature by event-driven programming.
• Created connectors and data extensions for continuous data streaming between sales cloud and marketing cloud.
• Used Eclipse IDE, Developer console, Lightning app builder for configuring, coding, modifying and testing of applications in Salesforce.
• Used Client-side and Server-side controllers for lightning migration.
• Replaced all the JavaScript buttons with Quick Actions or Lightning Components in Lightning.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Managed data extensions and connectors for active connection between sales cloud and marketing cloud.
• Configured federated login to ensure that single sign-on in implemented across the company
• Having experience with Heroku Connect to sync Salesforce data.
• Exposure to callouts from salesforce to call external process on Heroku.
• Used future methods for making external callouts.
• Worked on Assigning creating Roles Hierarchy, Profiles and Security setup within the organization
• Extensively implemented Visual Flows for automatic sales and service process in Sales and Service Cloud. Scheduled Apex Batch jobs for processing large records.
• Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages of Salesforce.com
• Wrote SOQL queries and worked on custom meta-data and custom settings of Salesforce instead of hardcoding the existing functionalities.
• Performed administrative functions in Salesforce CRM such as create/modify picklists and lookup fields
• Used the sandbox for testing and migrated the code using Changesets and Force.com IDE to the deployment instance after testing.
• Worked on salesforce shield (Combination of platform encryption, Event monitoring, and field audit trails).
• Used Apex2WSDL to create inbound records from integrations.
• Designed various Web pages in Visual Force for capturing various customer inquiries and Implemented logic for migrating cases to different queues based on the type of customer inquiry
• Actively participated in Daily stand-ups and Sprint meetings in Agile Environment.

Environment: Saleforce.com platform, Apex Language, Salesforce Lightning Design System(SLDS), Lightning Components, Visual Force (Pages, Component & Controllers) Data Loader, Sales cloud, Service cloud, Marketing Cloud, Workflow & Approvals, SOSL, SOQL, Reports, Custom Objects, Custom Tabs, SOAP API, Bulk API, Process Builder

Confidential, Folsom, CA

Salesforce Developer/Admin

Responsibilities:

• Worked closely with cross-functional teams to design and configure the Salesforce platform to address their pressing business issues
• Leveraged Salesforce’s declarative framework (Formulas, Workflows, Process Builder) and custom development through Apex, Triggers, and Visual Force to customize the Force platform as per client needs
• Worked on customization of Sales cloud schema by customizing standard objects like Leads, Accounts, Contact and Opportunity, Products
• Developed Apex Triggers to automatically create Contact records for each location associated with an Account
• Implemented Service Cloud for customer service, including configuration of email to the case, case assignment rules, managed migration and release of Service Cloud.
• Worked on collaboration and sync of various content files for a better understanding of salesforce setup.
• Worked on site.com for customization of content management along with creating various sitemaps and landing pages.
• Extensively used asynchronous Apex to handle the governor limits.
• Worked on service cloud implementation using Cases, and implemented Email-to-Case, Escalation and assignment rules.
• Created service console and enabled for a user with chatter and answers in the service cloud.
• Implemented Single-Sign-On (SSO) for browser-based logins to Salesforce.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers, API integration for various functional needs of the application using the Eclipse IDE.
• Used Batch Apex to automatically reassign thousands of Account records in cases where the associated regional sales manager contacts change.
• Used SOAP UI for testing the XML from external systems.
• Participated in the identification and evaluation of third-party applications from AppExchange to support a multi-year implementation roadmap
• Executed outbound email campaigns and managed responses, bounces, etc.
• Worked with SOQL and SOSL queries with governor limitations to store and download the data from Salesforce.com platform database JIRA.
• Created and used Email templates in HTML and Visual Force.
• Used GitHub, Jenkins, Mavens mate for code migration from Personal Sandbox to Dev.
• Involved in data mapping specifications to create and execute detailed system test plans.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Extensively used Agile Scrum methodology to reach our business team goal by gathering day-to-day requirements.

Environment: Saleforce.com platform, Force.com IDE, Eclipse, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Salesforce Workbench, Sales Cloud, HTML, JavaScript, Workflow & Approvals, Reports, Process Builder, Custom Objects, Service Cloud, Custom Tabs.

Confidential, San Diego, CA

Salesforce Developer/Admin

Responsibilities:

• Managed and participated in all phases of the project, including project plans, documentation, and configuration.
• Worked closely with cross-functional teams to design and configure the Salesforce platform to address their pressing business issues.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Designed custom Visual Force pages for customer support, sales, and professional services department.
• Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, High volume customer portal, Partner portal, Visual Force sites) for business support and technical support for its channel customers
• Used SOQL and SOSL with consideration to governor limits for data manipulation needs of the application using platform database objects.
• Worked on customization of Sales and Service cloud and configured Web-to-Lead, Email-to-case, Assignment, Escalation and Auto-response rules.
• Worked on analyzing standard objects, custom objects, permissions sets, page layouts, profiles in the design phase of the Salesforce single view project.
• Implemented the requirements on Salesforce.com platform and Force.com IDE plug-in using Eclipse.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and websites.
• Developed and deployed workflows and approval processes for opportunities and product management.
• Used field level security along with page layouts to manage access to certain fields.
• Designed complex Visual Force pages and web forms using HTML5, CSS3, JavaScript, jQuery, Angular JS & Controllers.
• Developed ETL mappings in Informatica for integration between Salesforce and Oracle.
• Integrated the REST-based Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Active participation in Daily stand-ups and Sprint meetings in Agile Environment

Environment: Eclipse IDE, Controllers, Apex, Visual Force Pages, Data Loader, Workflows, Triggers, Dashboard, HTML, JavaScript, Angular JS, jQuery, Smart sheets, service cloud, Sales cloud, Web Services API, Dupe Blocker, CRM Fusion, Force.com Explorer.

Confidential, San Francisco, CA

Salesforce Developer/Admin

Responsibilities:

• Worked on various Salesforce.com standard objects like Campaigns, Leads, Accounts, Cases, Activities, Dashboards, and Reports.
• Customized various components using Apex Language - Apex Classes, Apex Trigger, Apex Batch, Scheduler and Web Service.
• Developed Visual Force pages, components for Account, Contact, Case customizations and written Apex Controllers.
• Participated in cross-functional teams that address strategic business issues involving CRM, marketing, and sales operations.
• Developed interactive VisualForce user interfaces to mimic with organization user interface using HTML, CSS, JavaScript, and jQuery.
• Implemented Data Security features with secure hardware tokens to create a Failsafe Authentication process.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto-Response Rules related to Lead Management module in Sales Cloud.
• Defined and created relationships using Lookup, Master-Detail with different objects and created junction objects for establishing Many-to-Many relationships.
• Good knowledge of ETL operations (data import/export operations) using various SFDC supported tools including Jitter bit, Dataloader.io, etc.
• Developed client-side pagination process with all the details and created labels to set the predefined values for the client-side pagination process.
• Implemented in detail setup for users in such a way that Campaigns help users to evaluate each marketing activity.
• Performed administrative tasks like creating Users, Roles, and profiles, Permission sets, Public groups, Queues and configuring IP ranges.
• Involved in administrative work, created and maintained users, roles, and profiles.
• Interacted with testing and the development teams for the development and testing of the code.

Environment: Salesforce.com, JavaScript, Import Wizard, Apex, Controllers, Sharing Rules, Sales cloud, Workflows, Email Updates, Eclipse IDE, Email Templates, REST API, Angular JS, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Approval process.

Confidential,

Software Developer

Responsibilities:

• Developed fully functional responsive prototypes based on Business Requirements using Bootstrap, HTML, CSS, JavaScript, and jQuery
• Extensively did client-side validations using JavaScript.
• Actively involved in Analysis, Detail Design, Development, Bug fixing and Enhancement in Agile methodology.
• Implemented business logic based on user selection using jQuery for all client-side UI validation.
• Involved in the configuration, development, and deployment of EJBs, JSPs, and Servlets
• Worked with 3-Tier Architecture which includes the presentation layer, Business logic layer, and the database
• Designed Pdf, Excel and Print previews for all the reports in the application using HTML, JavaScript.
• Used spring to manage beans and define integration points with web services and data access to Oracle database using hibernate.
• Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project roadmaps, plans, schedules and work breakdown structures.
• Participated in Code review and Quality Assurance.
• Used AJAX to create pagination and with client-side events.
• Successfully performed the RESTful API integration using XML and JSON.
• Developed unit test cases using JUnit for end-to-end testing.

Environment: HTML, CSS, XHTML, AJAX, JavaScript, XML, JSON, SVN, Junit, JAVA, J2EE, RESTful API, jQuery, spring, Hibernate, Oracle.